Wells Fargo Bank S Wildcat Way, Woods Cross

Wells Fargo Bank Reviews

• J

  Joe Perrotti
  5

  EXCELLENT customer service. Who could possibly give this location less than 5 stars? Erinlee and Kimberly are exceptional at providing great customer service. This is the ONLY Wells Fargo branch I go to now as they are polite, courteous and knowledgeable. It is nice to go somewhere where you are a name and not an account. Keep up the great work.

• E

  Ellie Trent
  2

  Went to the drive up window. Asked several times what amount I wanted. Had my dog with me and gave her a treat which was nice, however, went to my other credit union to pay my bills and they counted it several times and I was shorted $40. Not a huge deal just very inconvenient. Banks have machines and should be double checking their work every time.

  Response from the owner

  Hi, Ellie. I'm disappointed to learn about the customer service you received at our drive-up window. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks for taking the time to share your experience. -Janet, Wells Fargo HL Social

• J

  Jessica Gibson
  2

  Came to do our deposit on Saturday at 11:00am and you were closed. There was no sign in the window stating why. I called this morning and was told your hours on Saturday are 9 to 12. I informed him that I was there at 11:00. Then I just came and did the deposit and asked the drive up teller about Saturday's. She said that you are no longer open on Saturdays. Maybe hang a sign in the window letting customers know that.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees and continue to monitor how we are responding to the COVID-19 situation as it evolves. In the meantime, please visit https://www.wellsfargo.com/locator/ for updated branch availability and hours. We appreciate your feedback and understanding. -Jessica, Wells Fargo HL Social

• B

  Brent Richie
  5

  I had a great experience at Wells Fargo Bank in Woods Cross, Utah. From the moment I walked in I was greeted by Brittanie, she was a breath of fresh air in a very difficult day. I felt at ease talking to her. She handled all my banking needs. She is what customer service should be. Thank You Brittanie Review Update. 3-21-17 Amazing Customer Service By Brittanie Beninion again, My Personal Banker. Wonderful to be treated so nice. This is why I am so happy banking here.. This bank has the nicest people. Thank You Brittanie

• A

  Autism ishka
  5

  Sounds like they were trying to help you get your money no matter how it had to happen, Steven Phelps. Speaking of getting your facts straight, Ero Jasper, the manager has been a woman for well over a decade, she opened my account in 2006.

• E

  Ero
  2

  I had a credit charge pending when I had my debit card account I reset and they never notified me of the pending charge. Then a month later, I got a letter from them saying I owe $200 in fees in a account I couldn't look at. The manager at the time would do anything for me after arguing about how ubsurd this was. So I told him I'll take them to court, then all of a sudden he took all the fees off and let me leave. This was all over a $3 hamburger I bought on credit. This was 3 - 5 years ago.

• S

  Steven Phelps
  1

  People are rude and uneducated, try and cash a paycheck and they cant cash the whole thing I have to do 2 separate transactions, and the employee acts like it's an inconvenience and gives me a crusty look. Even the manager acted like she didnt know what she was doing.

• N

  Noelle Cramer
  1

  Terrible terrible customer service refused to sell rolled coin and sale some ones to anyone unless they're customer. Wouldn't try to be a customer now either. Rude and didnt even try to help the situation.

  Response from the owner

  Hi, Noelle. I’m truly sorry to learn about the customer service you received at this branch. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I’ll start looking into your experience as soon as I receive your email. Thank you. -Shannon, Wells Fargo HL Social

• O

  Ode
  1

  You should change your name to Snails Fargo with as slow as the service is in this place.

  Response from the owner

  This is valuable feedback. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• s

  sarah carver
  5

  Branch manager Donna is amazing, kind, very patient and helpful.

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience with Donna. We appreciate your feedback, Sarah, and thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social