Wells Fargo Bank S Wadsworth Blvd, Lakewood

Wells Fargo Bank Reviews

• G

  Greg Taft
  1

  They don't take walk-ins to open or close an account. You have to schedule an appointment online. Why do I do business with Wells Fargo? Could you imagine being a brand new customer? They must be completely clueless as to how to attract and retain customers. Update: I tried scheduling an appointment as I am an existing customer. I tried to do it over the phone...twice...both times I was transferred and the phone went silent and they hung up. I then tried from my account on Google Chrome...no luck, then Microsoft Edge...no luck. Each time it goes to the page and just "spins". Finally I could schedule an appointment from the app. What a terrible company to do business with...lots of banks want your business, go elsewhere!

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• B

  B
  1

  Terrible customer service. I was dealing with a fraud situation and was advised to head to a local branch to fill out an affidavit. When I showed up, the teller indicated an appointment was required. After multiple back and forths through the teller with the manager refusing to come out, I demanded a direct conversation, not a used car salesman treatment. He emerged with significant attitude as if my fraud problem was my own, not theirs. He advised me to make an appointment through the app or call another branch. He refused to facilitate. When the app failed, he said I should use my computer at home. In other words, don't bother him with my problems. To add to his service woes, he tried to shame me by saying there was a long line behind me that needed help. I've substantial funds at WF, have had multiple mortgages with them...but every interaction has been hell. This has become the final hell. How you failed to address your systemic service woes in the past 5 years is beyond me. You are a service provider, plain and simple. There are many other providers. At this rate, time will write your corporate obituary...in the not too distant future.

  Response from the owner

  Your post concerns me, and I'd like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Casey, Wells Fargo HL Social

• C

  Cheryl Donovan
  5

  I needed to go to 3 places on RTD. I saw Wells Fargo first. Business concluded; I decided to wait for bus inside, cooler. Bus was early and it breazed right on by. A very long wait for next bus. And very HOT outside!

  Response from the owner

  Hi, Cheryl. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• I

  Isabel Campos
  1

  Manager Ricardo doesn’t seem to care about customers, very rude. Wells Fargo is the only bank that that requires you to have an appointment to make a simple domestic wire that takes less than 15 mins. Moving to US bank and Key bank , 1000 times better customer service and employees with more knowledge.

  Response from the owner

  Hello, Isabel. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• A

  Allison Baumert
  1

  Need an apt for anything, and couldn’t get one anytime soon. What I needed took 5 min at my other bank.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• T

  Thomas Terry
  1

  Do not bother coming here if your skin isn't brown. Victor is incredibly condescending for some dude who makes 16 an hour. Customers come first. Not your ego and your cheap Walmart suit.

  Response from the owner

  Hi, Thomas. I’d like to learn more about your concerns. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• E

  Evelyn Martin
  5

  Had a great experience here today. The staff is very professional/ friendly & got me in and out very quickly!

  Response from the owner

  Hi, Evelyn. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• k

  konrad von kleydorff
  5

  Best service I have ever had at a bank. They treat you like family! Not the closest one to me but definitely worth going out of my way to. They have helped me so much with setting up my credit card and teaching me the ropes of credit. Lisa and Christian are hands down the best there!

• C

  Christopher Fuller
  1

  This Wells Fargo is absolutely pathetic! Their tellers are okay but their bankers are absolutely rude. They are there to provide customer service for someone looking for banking services and yet make someone wait nearly 10 minutes while they sit having a personal conversation among themselves. Then once you are helped they do not listen and are very smug to you. I have worked in customer service for years and have managed customer service teams and this behavior would absolutely be unacceptable!

• J

  James Conklin
  1

  I don't even have an account here and everytime I go in to cash a check, it's a headache. I would never bank with Wells Fargo and certainly don't reccomend it after the negative experiences I've had and heard from others. Had to pay $7 to cash a check written off their bank, and had to drive all the way back after the teller struggled to count my money and forgot to give me my ID back. Find a different bank. You wont regret it.

  Response from the owner

  Thank you for the detailed review of your visit. I'm truly sorry you didn't receive the customer service you expect from us, and I'll forward your experience with cashing the check appropriately. Please email [email protected] with your username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). Thanks so much. -Janet, Wells Fargo HL Social