Sooper Credit Union Lakewood Branch S Wadsworth Blvd, Lakewood

Sooper Credit Union Lakewood Branch Reviews

• L

  Lori Padilla
  5

  Not too happy with how the bank runs things, but my experience today with Jericho was absolutely amazing. She is extremely nice and very personable. I went in there in a seriously irritated mood and she deescalated it almost immediately. She explain things to me in words that I could understand and helped me get done what I needed to get done. She is a perfect fit for the job that she does.

  Response from the owner

  Hi Lori, we are so happy to hear about your 5 star experience working with Jerica! We are honored you chose Sooper and appreciate you for being a member! If there's anything else we can help with in the future, please don't hesitate to visit the branch or www.soopercu.org.

• D

  Dottie MakesIt
  4

  I have ONLY used Credit Unions for the past 15 years. I will NEVER again use a bank for checking/savings. The credit union on Wads & Florida is a nice place to bank. Some of their employees are not particularly "professional" (I'm old school), but I get fine service, attention to detail, and responsiveness from them overall. :-)

  Response from the owner

  Thank you so much for your kind words, Dottie! We're so glad to have you as a valued Sooper member!

• E

  Eric Taylor
  1

  Surreal. Pretty much the worst banking experience of my life and I've spent 12 years with Wells Fargo so that is quite a statement. I sent them a car payment on March 16th. They inexplicably returned it on April 2nd. They have no explanation as to why and yet they still call and harass me everyday about why I am late. Just spent 2 hours on hold with three different people all who have no idea about anything. Congratulations your bank is officially as gross and as useless as your grocery store is.

  Response from the owner

  Good afternoon, Eric - Thank you for bringing this situation to our attention. We would like an opportunity to understand your situation better. We would love to speak with you about this issue in a private and secure manner. We encourage you to contact [email protected] or call (303) 427-5005 during business hours so we may better assist you. Thank you and have a great day.

• T

  Tanya T
  1

  Please be extremely cautious when obtaining a loan for the organization. My husband just prior to our marriage received an auto loan from them. They said due to his low credit he could only go to one car lot that had very low reviews and all the vehicles were trash! As I advised him he should wait and let me pull a loan and get himself a decent car. He did not..... thousands later we are done with this horrible credit union. Long story short he paid for the warranty from this questionable auto lot. We maxed out the warranty on the first year of owning a vehicle, yes there were that many problems. We personally put over $10,000 in the vehicle on additional issues. And when he lost his job we didn’t have the money to do even more additional work to this money pit and pay the auto loan so we decided to let it go back. Not only did they charge him interest for the full loan amount not including the auto payments that had been paid at this point but then they continued to charge him an additional interest rate on the balance that the they deemed owed to them while he made payments. I told him he should’ve fought these questionable individuals from the beginning. But of course him being a passive individual didn’t wanna create waves. So a vehicle with a bluebook value of less than $6000 that he paid over $16,000 for has cost us close to $40,000 in the end. Please be very very cautious when dealing with this credit union!

  Response from the owner

  Good morning, Tanya - We would like to thank you for bringing this situation to our attention. Providing a great member experience is always our top priority, so we would like an opportunity to understand this better. We would love a chance to speak with you about this issue in a private and secure manner. We encourage you to contact [email protected] or call (303) 427-5005 during business hours so we may better assist you. Thank you and have a great day.

• S

  Sarah Bays
  1

  BEWARE! I have nothing positive to say about this credit union, if I could give 0 stars I would! The final straw was when I paid off my car loan, I asked 3 people several questions so I could make sure I was doing things correctly including, is there anything else I need to do so I don't get charged anymore fees? The answers I got were no...well nearly a month after it was paid off, guess what? The amount of my monthly payment came out of my checking account and because I wasn't planning on it, I didn't have that amount in my account so I was charged 2 insufficient funds fees. I spoke to someone from customer service and said I want my money back and I want your company to cover the fees I was charged. Their response? Well it's not our fault, you need to speak to the bank you use for your checking. EXCUSE ME? Why do they need to refund something that wasn't their fault?? My bank was kind enough to reverse those fees which is why I love my bank. I wouldn't recommend Sooper Credit Union to my worst enemy!

  Response from the owner

  Hi Sarah - Thank you for bringing this situation to our attention. We strive to provide a great member experience, and we'd like an opportunity to speak with you further about this issue in a private and secure manner. Please contact [email protected] 24/7 or call (303) 427-5005 during business hours so we can better assist you. Thank you!

• M

  Matt
  1

  Beware, they have falsely reported late payments on my loan twice (verifiable). The first time, they held onto my payment for over a week, they received it July 23, didn't process it until August 2 (verifiable), so they didn't process it until after 30 days past due date. The lending director refused to accept responsibility, and the negative impact remained. Now, the next month, my loan was even just paid off this week before 30 days past due date, and they just reported it 30 days late again when it wouldn't be 30 days until August 29th (today is August 26th, it was paid off August 24th, also verifiable). Yet, low and behold, another 30 day late ding on my credit.

  Response from the owner

  Hi Matt, thank you for taking the time to provide feedback. Providing an exceptional experience for our members is very important to us, so we’re disappointed to learn that we missed the mark. We’re glad to know you and our Vice President of Retail Operations are in contact and we’re working to make things right.

• J

  Jon Gardner
  5

  Soopers credit union has been my bank for 7+ years. Never had a bad experience. Always helpful. I recently refinanced my auto loan at a lower rate ...cut my payment in half. Bank manager Gianna was super helpful in getting everything set up and administrated. THANKS

  Response from the owner

  Jon thank you so much for taking the time to give us a five star review and such glowing words. That really makes our day! Please follow us on social media by starting at SooperCU.org. Have a great weekend!

• M

  Marissa Rios
  5

  The tellers here are super friendly! They always ask me about my day and answer any questions I have even though I bank with a different credit union. Honestly, I think I prefer them to my own bank! Great customer service and awesome financial tools.

  Response from the owner

  We are so glad you received excellent service, Marissa! We appreciate your kind review. Feel free to join us on social media, found at www.soopercu.org. Have a great day!

• V

  Vanessa Archuleta
  2

  Ive been banking with them since 2002. My checking account has been compromised 5 times in the last 2 and a half years. Ive stopped my direct deposit. The loan department has been harassing me non stop for the last 6 months. (mind you, I get paid twice a month and my payday never falls when my car payment is due). I can't update my contact information from the mobile website. And the loan department called my mom (she's my co signer) saying I'm non compliant and if I don't call immediately, they will repossess my truck; which I've only missed 1 payment. The tellers have always been great, but the loan department sucks and all they want to do is nickel and dime you without asking if they can work with me. As soon as I'm done paying my truck off, I will never use Sooper Credit Union again!

• Z

  Zane Watkins
  5

  Sooper Credit Union is an all around positive banking experience. Their staff is warm and welcoming, helpful and and knowledgeable. They have helped me in so many ways and will have a customer for life in me. How banking should be done.

  Response from the owner

  Hi Zane - Thank you so much for your kind review. We strive for world-class service and are pleased that you are having a great experience. We appreciate your business and hope you'll join us on social media, found at soopercu.org.