VyStar Credit Union Verona Way, St. Augustine

VyStar Credit Union Reviews

• T

  Thomas Lemrow Jr
  5

  Convient location and friendly staff. I went to make a large business deposit from a few differrent jobs and the teller offered to make multiple deposits for me instead of one lump deposit. Tool a little more time now but saved me the headache later when balancing my books! Great customer service.

  Response from the owner

  Good morning, Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thanks for being a VyStar member.

• R

  R C Slayden
  1

  Please pass this on to corp managment. VyStar you should know that you are failing in your service to your members. This morning I tried to access my online account to see what transactions only to find that access to my accounts payable is not available FOR NEXT 5 DAYS because of some system upgrade!!! Worst than that - complete online banking access will be unavailable from Friday 5/13 through 5/15 effectively locking me out of my own accounts. 98% of my transaction are done online. I’m blind as to which of my scheduled transaction are taking place during this “downtime” with no way to change or cancel if necessary until Monday 5/16! There was no email informing members of their intent to suspend activities just a small notification at the top of the page as if to say: "by the way, we’re shutting you out of your account now, deal with it." This is yet another lack of intelligent management of service that leaves its members in the dark. I think it’s time to investigate another institution to manage my funds. I would encourage other members to rethink their relationship with this lackluster institution.

  Response from the owner

  We sincerely apologize for the inconvenience and frustration. We did send out emails in April and May, and we're concerned that you did not receive those. We may not have a current email on file for you, which is important for the new Online & Mobile Banking. We'd love to get this taken care of for you, as well as review your scheduled payments with you. Please email your contact info to [email protected] and we'll have a member of our team reach out. Thank you.

• J

  Jill Olsen
  1

  Horrible service. I went there to open and account and refinance an auto loan. I had a 3:15 appointment. I received texts and an email as a reminder. The guy at one of the desks saw me sitting and completely ignored me to help someone else that just walked in. 20 mins later, I finally got someone to help me to find out the person I was working with was not there today. They were rude and completely unhelpful. I would not recommend doing business with this branch.

  Response from the owner

  Hello, Jill, We apologize for your recent experience at the branch. We definitely understand the frustration. We pride ourselves on our excellent service and would like to make things right. When you have a moment, please email us at [email protected] with your details and we'll be happy to have someone reach out to you.

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  Thomas Sutton
  1

  Internet banking is not working again mobile is not working still, the ATM I went to wasn't working. I'm switching to a new CU tomorrow. If someone doesn't loose their job for this desaster it will be even a worse public relations fail. I hope your paying attention. Don't put your trust or money in this CU.

  Response from the owner

  Good Afternoon Thomas S, Since May 23, the new Online Banking platform has been available and accessible via your computer, tablet or mobile device at online.vystarcu.org. As of June 5, Internal Transfers are available. Within Online Banking, you are able to: *View your account balance and recent transactions *Complete Internal Transfers *Complete External Transfers *Schedule and pay bills *Send money to friends and family using Zelle® We'd love to have the opportunity to fix any issue you may have had! Feel free to chat with us, reach out to 904-777-6000 or at [email protected].

• L

  Leo Conway
  5

  Sonia Shahani, gave us the best customer service. We open an account with VYStar today and she was so helpful and extremely patient with all our questions and never rushed us during the process. We look forward to doing business again with Sonia at the VY Star branch in the Murabella Plaza, St Augustine.

  Response from the owner

  Good morning, Thank you for choosing VyStar Credit Union for your financial needs! We appreciate you taking the time to tell us about your recent experience. We are glad that you were satisfied with the service provided by Sonia, and we thank you for being a VyStar member.

• Y

  Yelena Fedorova
  5

  Sonia Shahani was so helpful with explaining the types of accounts and helping me to become a member. Very professional and kind. I look forward to coming back to her for my future banking needs.

  Response from the owner

  Hello, Yelena! We appreciate the wonderful review for Sonia! Thank you so much for choosing VyStar for your financial needs!

• C

  Cindy Woods
  1

  "System upgrade" has left me unable to access my 8 accounts online, via the mobile app or via Quicken since May 13th. I went in to the Murabella branch today to withdraw my savings and they told me I can have a cashier's check! I had to push them to give me MY money in cash so be warned.

  Response from the owner

  Hi Cindy W, We are sorry to hear you were less than satisfied with our Online and Mobile Banking. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. Please give us a call at 904-777-6000 or email us at [email protected] to discuss what occurred and how we might make it up to you.

• N

  Nathan Steinberg
  5

  Sonia Shahani was so kind and friendly while helping me open my business bank account! I highly recommend her and Vystar. Thanks again

  Response from the owner

  Good morning, We can’t thank you enough for taking the time to provide this feedback! Thanks for being a valued member of VyStar!

• H

  Hugh Tiner
  5

  Sonia is the best and most patient person. She is the a perfect representative for the face of the company!!

  Response from the owner

  Good Afternoon Hugh T, Thank you for your feedback on Sonia's incredible service. We're happy her patience and willingness to help led to you having an incredible experience.

• T

  Tift Fletcher
  5

  Kyle is very professional and a pleasure to get help from! He has helped me numerous times and I certainly appreciate this ! I hope his bosses know what a valuable employee hi is! He is an asset to vy star!

  Response from the owner

  Good afternoon, Thank you for taking the time to let us know how we are doing. We're very lucky to have teammates like Kyle, and members like you!