VyStar Credit Union S 6th St, Macclenny

VyStar Credit Union Reviews

• A

  Allison Williford
  5

  I have had excellent experiences at this branch. I would like to specifically name an employee. Sydney Williams gets and “A +” for professionalism, knowledge and customer service. This young lady knows her job very well. She communicated information to me clearly and concisely. Also, she was patient and kind. I really appreciate this wonderful help. I recommend this branch and specifically Sydney Williams.

  Response from the owner

  Good morning, Thank you for the shout-out, We're very lucky to have teammates like Sydney, and will share this with her leadership team so they know what a great job she did. Thanks for being a valued member of VyStar!

• C

  Chad Appling
  5

  I have banked with VyStar for years. I’ve not had many problems but recently lost access to everything online and in the mobile app. It was a very complex problem but they worked over the weekend to fix what happened. They called and text me with updates. Even the teller I told about the problem was committed to fixing it. She took it as a personal mission. They have always taken care of anything I needed. For me, VyStar is who I trust with my personal and business needs.

  Response from the owner

  Chad, we're so sorry to hear of the trouble you experienced with the online banking! We're happy our team was able to get that taken care of for you. We certainly appreciate you taking the time to provide this valuable feedback and 5-star review. Thank you for being a member!

• P

  Prestige Painting & Waterproofing
  5

  As a business owner I bank here regularly! Miss Elise (Manager) has been a pleasure to do business with. The staff at this location hands down is the easiest and fastest to deal with in my opinion. Keep up the great work!

  Response from the owner

  Good afternoon, We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a VyStar member.

• R

  Richard Griffis
  1

  My 86 year old mother handed Vystar $40,000.00 in 2005 for a life insurance policy at $95.00 a month that would earn interest monthly and also pay the life insurance premium monthly from the cash value it earns. she wanted to leave something for her kids when she passes on. The market crashed in 2008 and the cash value was reduced tremendously. Because of her age the premiums kept going up year after year and as of now she would be paying $1,000.00 a month for her life insurance. So all of her $40,000 plus the cash value has disappeared and now she can’t afford to,pay $1,000.00 a month. You would think her representative, Rick Gregson would have been in touch to let her know what would happen eventually. It is so disturbing to me that there was no warning. She did receive a monthly statement, but she did not understand and usually just threw it away. I never knew it was this kind of policy until now. she just kept saying she had a policy with Vystar. The written policy said there would be no future payments, so she thought she was fine. Please do not fall for this scam.

  Response from the owner

  Good afternoon, We would like to apologize for your recent experience and sorry to hear you were less than satisfied with the service provided. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. Please email us your contact information at [email protected] to further discuss what occurred and how we might make it up to you.

• J

  Jeanin Thompson
  5

  I have had little account for 6 years. Was about to close it out. But after talking to the young lady, WE have decided to turn it to a savings account. Ready to start saving. Thank you Alisha T.

  Response from the owner

  Hello, Jeanin! Thank you so much for allowing us to continue serving your financial needs! We definitely appreciate this feedback!

• J

  Julie Perez
  5

  Recently went there and Brienne was very helpful and answered all of my questions. She has very good customer service!

  Response from the owner

  Good afternoon, Thank you for taking the time to let us know how we are doing. We're very lucky to have teammates like Brienne, and members like you!

• C

  Cindy Parsels
  5

  Very knowledgeable customer service! A very seamless experience every visit for me!! And, I love all the smiling, friendly faces!!!

  Response from the owner

  Hi Cindy P, Thank you very much for giving us this insight on your experience at or Macclenny Branch. We love helping our member and make them feel welcome. We're happy our Macclenny Branch accomplished this this you. We're very grateful to have you as a VyStar member.

• S

  Steven Barlow
  5

  Great experience. Brienne was a great help and went above and beyond!

  Response from the owner

  Good afternoon, Thank you for the positive comments about Brienne! We are lucky to have members like you!

• l

  logan !!!
  5

  Brienne was extremely helpful and kind while helping me! Great experience

  Response from the owner

  Hi Logan, Thank you for the positive comments about Brienne! We are lucky to have members like you!

• R

  Rafael
  1

  Almost 2 months after the May 2022 BS update, one can not transfer money from one members account to anothers members accout without calling the Clowns. They do have time to send us email trying to push Investment services. Their time would be better spent fixing the system to work as advertised, if they can't get their website working right, what make anyone think their Investment services are any good either. They are no longer a trusted Credit Union, more like a 3 Ring Circus, one never knows what going to happen next.

  Response from the owner

  Hi Rafael, thank you for letting us know about your experience. We do take security seriously and do anything we can to keep your information secure. We understand the added steps caused your frustration and apologize for the trouble. We don't transfer passwords to other services though, but we are always evaluating the best way to provide our members with the services that work into their lives as well. We appreciate your feedback and will look into this. Please email us your contact information for further follow-up to [email protected]. Thank you!