Tax Defense Network Jacksonville

Tax Defense Network Reviews

• D

  Denise Forcier
  1

  I am very unhappy with the results, not worth what you are charging me! I could have done it myself and am now working with the IRS directly on my own. I will stop paying you any further fees. Please revoke my Power of Attorney immediately. I will b filing a grievance with the BBB.

  Response from the owner

  Hello, Denise. Our team is very sorry to hear you are no longer interested in pursuing services with our company. While many of our clients certainly have the ability to complete their services on their own, they choose to employ certified professionals to ensure they receive the best possible outcomes. If you are choosing to address these matters yourself, we understand and will support you in your endeavors. We are grateful to have had the opportunity to speak with you and establish a satisfying resolution before parting ways. We wish you all the best in addressing your tax matters in the future.

• R

  R Bryan Anthony
  4

  The ONLY issue I had was the letter I received stating the tax payment arrangement was DIFFERENT than what the IRS stated. Other than that, they were wonderful! ~ R Bryan A

  Response from the owner

  Thank you for providing this honest feedback about your experience. We appreciate you bringing this concern to our attention and allowing us the opportunity to review areas of improvement in our processes. Thank you again for being a TDN customer and choosing our team to assist you with your tax matters!

• K

  Kathy Smith
  5

  Tax Defense Network has completed our tax returns for years! They have exceptional customer service and are reasonably priced. Highly recommend their services!

  Response from the owner

  Hi, Kathy. Thank you so much for this glowing review! We appreciate you taking the time to leave such positive feedback. It has been a pleasure working with you. Our team is happy to provide continued assistance for your tax filing needs!

• S

  Shauna Simmons
  2

  This experience was very disappointing I got very little correspondence from the company. My final letter was confusing and there was no follow up to explain exactly what was happening I had high hopes going in for help but really came out feeling like my money was completely wasted.

  Response from the owner

  Shauna, we would never want a client to complete their journey feeling dissatisfied with the services provided by our team. Thank you for bringing your concerns to our attention. We will contact you very soon to discuss this matter in greater detail. Our team looks forward to assisting you further and improving your TDN experience!

• R

  Rob Cosgrove
  3

  Started out a smooth process but it took 3 different times to get the irs to accept payment arrangements. Little to no follow through in regards as to if the repayment plan was indeed in place.

  Response from the owner

  Hello, Rob. Thank you for providing this feedback about your experience. We are sorry to hear that the changes applied to your tax matter following our resolution have impacted your perception of our services. We certainly hope our dedication to addressing your concerns shone through during this unanticipated hurdle. We appreciate you taking a moment to provide this review and would like to thank you for choosing TDN to assist you!

• J

  Jody Cantu
  1

  I have been waiting for this company to help me with my back taxes and while some have been taken off my account it wasn’t because of work done by this company it was because they were to old to collect on. Now I am waiting again for the payment paperwork to start my payment arrangement and I never hear anything back. I more than likely will sue this company for my money back as they have not helped me in any way. I received one call but the message was erased before I wrote down the number. At any rate I lost half of my stimulus because they took it for back taxes. Thanks a lot for nothing Tax Defense Network!!

  Response from the owner

  Hello, Jody. Thank you for your review and feedback regarding your experience. We are sorry to hear that our services did not meet your expectations. While we work to pursue all options to reduce a client’s debt, unfortunately not all of our clients qualify for these reductions. If there has been an issue receiving the closing documentation for your services, we would be more than happy to remedy this issue. We want to ensure your questions are appropriately answered and that you are comfortable with your resolution. We will be reaching out to you very soon regarding your feedback. We look forward to speaking with you and improving your perception of our services.

• G

  Gary Dokas
  5

  Kevin Hogan handled my state tax issue of 29000 dollars and I ended up paying 2200 dollars.He is good at what he does and seemed sincere of my concerns.The situation did not get fixed immediately but I was pleased to work with Kevin as he always said don't worry we will fix it and we did.Great job TDN and thank you.

  Response from the owner

  Gary, thank you for taking the time to provide this feedback for Kevin and Tax Defense Network. We are happy to have been able to resolve your tax concerns!

• F

  Franco Sisneros
  5

  Nicholas Stilwell is truly a professional. His customer service behavior is stellar. I am thrilled to have discovered Tax Defense Network years ago.

  Response from the owner

  Franco, thank you for taking the time to provide this feedback for Nicholas and Tax Defense Network. We are happy to have been able to resolve your tax concerns!

• P

  Pedro garcia
  5

  They were straight to the point and trusted me to do my part. Together we came up with a plan. Ok ok... The did all the work! They dropped my blood pressure 50 points in a couple months. Now I see light at the end of the tunnel. Well worth the money and the payment options were a life saver as well. Thank you.

  Response from the owner

  Hi, Pedro. Thank you for this great review! We appreciate you taking the time to leave your feedback. It has been our pleasure to assist you here at TDN.

• R

  Roy Welch
  5

  I was $35,000 in debt to the IRS. They were garnishing my paycheck. About 60% of it. I contacted TDN and they stop it immediately. Tax Defense made an affordable payment arrangement with the IRS. It took 10 years to finish my payments, but I'm done. I got my very first tax return for year 2020. Hurrah!

  Response from the owner

  Roy, we appreciate you taking the time to share your positive feedback with us. It was a pleasure helping you resolve your tax concerns and we hope that you come back to us for your future tax filing needs.