Virginia Credit Union Gordon W. Shelton Blvd, Fredericksburg

Virginia Credit Union Reviews

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  Matthew Owen
  1

  I contacted VCUnion last year to take advantage of the incredibly low mortgage rates. They denied me refinance even though the new rates would have only been $60 more than I was already paying (wanted to go to a 15 year). They denied me AFTER charging me $450 to have an inspector come out. This really ticked me off, and goes to show that these people are NOT willing to work with those of us who own small (yet successful) businesses

  Response from the owner

  Hi Matthew! Thank you for taking the time to leave us a review. We'd like to look further into this so if you'd be willing, could you please email us a good phone number at [email protected]? Thank you!

• M

  Megan Burdi
  1

  When we paid off our car loan, they sent us someone else's title and lost ours. If this bank can't keep track of a simple title pay off, I wouldn't trust them for anything. They also send a ton of junk mail.

  Response from the owner

  Hello Megan, thank you so much for taking the time to leave us a review. We appreciate the feedback and are looking into this. Thank you again for your feedback.

• F

  Fawaz Saraf
  1

  Been with VACU since 1987. Absolutely do not recommend VACU mortgage. Poor customer service. Every year I have to spend hours to renew my home insurance. Never had this issue with previous lenders.

  Response from the owner

  Fawaz, thank you for your feedback. We are sorry to hear that you did not have a good experience. Could you please send us an email at [email protected] with a good phone number so someone can give you a call about this? Thanks again for your review!

• d

  dajuan williams
  1

  This is the worst Credit Union on the planet!!!!! Dont get a loan with them! Twice they have taken car payments from me..Then turned around and reported me as being LATE!. Employees tell you false and misleading payment information on purpose ! ex...... You have a payment due on a Saturday and they will say "its ok.... just pay Monday". They will run and report you as being late! When you tell them you got that information from someone there.... They will say..."Thats your problem! They had the nerve to see if i wanted to bring my home loan to them...................Hell no!

  Response from the owner

  Hi dajuan, Your review is very concerning to us. We would appreciate if you would contact our member care team by emailing [email protected] with a good phone number so that we can reach out about your recent experience.

• W

  Watts Comics
  5

  I've been a member of the Virginia Credit Union for over a decade and I've used them as my primary bank. I started my small business with a mediocre financial literacy at best. Fortunately, VACU has been there to patiently answer my questions and help me establish a strong credit base. Every time I've been in, VACU and has worked with me, whether that's on a car loan or a loan so I can grow my business faster. Special thank you to Brian, who really went above and beyond answering my many questions and waiting for me to work up a budget before helping me get my loan approved. I feel like the VACU is dependable and has my best interests at heart. I strongly recommend them and their services.

  Response from the owner

  Hi Watts! We appreciate your membership and kind words. We can't wait to see you again at Virginia Credit Union.

• J

  Jeanette Huezo
  1

  Their banking app is horrible. Their wait time in drive thru lines is horrible too (30-40mins). AND no I do not wish to contact your team to talk further about my experience - hire more tellers and update/fix your app.

  Response from the owner

  Hi Jeanette. Thank you for taking the time to leave your feedback. We understand your frustration and apologize for the longer wait times. We are actively hiring branch staff to help accommodate the added drive-thru services. If you’re comfortable entering our lobbies, we recommend scheduling an appointment rather than waiting in our drive-thru. We are not currently experiencing any mobile app related outages but if we can help you with any issues you’ve experienced, please call 804-323-6800.

• M

  Megashovelman AM
  1

  I use to be an Account Holder, Takes Too Long to WAIT in the Drive Thru for 40 minutes for my Momma to get a Deposit done, really can't 👀 a teller through the Brick Wall unless U Got X-Ray Vision To 👀 2 Tellers To Tell Sumthin.

  Response from the owner

  Hello Megashovelman We understand your disappointment. It's important to us that our members are more than satisfied and we would like the opportunity to apologize. If you would like someone to contact you, please email us at [email protected] with a good phone number. Thank you for taking the time to leave a review.

• R

  Rita Burwell
  5

  Whenever I conduct business it's always a friendly and pleasant experience. 😊

  Response from the owner

  Hi Rita! We appreciate your membership and can't wait to see you again at Virginia Credit Union. Thank you for using your time to leave us a review!

• r

  robert payton
  5

  Both branches have excellent personable staff members. Several stands out clearly, Ryan, Donnell, and Karen whom I have known for many years. Wonderful staff members.

• M

  Martie Tyree
  5

  Wonderful Virginia Credit union is an awesome and amazing bank. They truly can about their customer.