Ventura County Credit Union - Ventura Telephone Rd, Ventura

Ventura County Credit Union - Ventura Reviews

• C

  Crystal Duran
  1

  I’ve been with VCCU for about three years now going to four years. I personally DO NOT like the customer service located in Ventura. This one time I went to do a few transactions and the lady that was helping me looked very annoyed because of the transactions I was doing, I let it passes I assumed she was having a bad day. So when she’s helping me out she’s giving me attitude and I was annoyed of how she was treating me and I asked her nicely why was she giving me attitude and being rude. She then said “that’s just my personality” and I told her if that’s really you this bank shouldn’t have workers like that. I asked for her manager and she said she had just left. Keep in mind I hadn’t finished my transaction so I told her I just wanted to do my last one because I didn’t like her service. She gave me a disgusting look and threw the money at me. I was so angry at this point and told a young lady that I had to speak to their manager… she took me to her and all the manager do was apologize. If I really wanted to I could of done something big about this there is cameras all over the place I had proof of how I was being retreated I called corporate but they didn’t do anything about it. Lesson of the day DON’T BE WITH A BANK THAT HAVE WORKERS THAT TREAT YOU BADLY.

  Response from the owner

  Hello Crystal, We appreciate your membership and thank you for your feedback. We are very sorry to hear about this negative experience you had with us. Our goal is to provide excellent, friendly and efficient quality member service. We would like to learn more to see how we can make improvements for future interactions. We will have a manager reach out to see how we can better serve you in the future.

• A

  Alex Borbon
  5

  This branch in general has helped me and resolved any inquiries I've had. Maria was a great help. She was professional and polite and a I joy to speak to. Fast and friendly service

  Response from the owner

  Hi Alex, that's wonderful to hear! Thank you for your membership and review!

• J

  Jeana Carrillo
  5

  Maria A. was a great help with our auto loan. She was able to answer all my questions, and got back to us very quickly. We were in a tight time frame and she worked hard to get it all ready for us.

  Response from the owner

  Hi Jeana, that's wonderful to hear! Thank you for your membership and review!

• A

  Ashley Cook
  1

  Avoid this bank at all costs!!!! I moved to this bank from bank of America and I am really regretting it, which is saying something. The atms are always broken and out of order, lines to do any banking are long and will take forever, a phone call is worse. They did a home refi for us which has been the worst mistake, they messed up our impound account after taking months to close our refi and we are still trying to fix the impound account after to talking to multiple people there who either have no idea what they are doing or have no authority to help and say they will call back. Don't waste your time. Update Nov 2021: One more reason to avoid - My debit card is set to expire this month, having not received a new one by the middle of Nov (not a surprise) I waited in line for 45 min to have them tell me a new one would automatically be sent (in which case I had about 0% confidence that would happen). Today Nov 29 no card, I call wait on hold for 45 min, they say it was lost in the mail and that I should go wait in line again to get a new one LOL PLEASE!!!! Today I will also close my VCCU account and go back to Bank of America. What a joke.

  Response from the owner

  Hello Ashley, we are very sorry to hear that you have not had a good experience with us. We hope to address all of your concerns in more detail. If you would like to speak with a senior manager to see how we may better assist you, please email [email protected] reference this review. We will contact you. Thank you.

• G

  Gordo Organics
  1

  VCCU treats their customers like criminals while overcharging for banking services. This is the worst bank I have ever dealt with. They are a disgrace to the name county credit union. Do not waste any money or time dealing with these greedy thieves. "Don't call us, we'll call you." You're better off with a big bank, then you know what to expect. Wasted so much money here!

  Response from the owner

  Hi Gordo Organics, we are very sorry to hear that you had a negative experience with us. We strive to provide the best service to our members and keep our servicing fees as low as possible. To help us understand your situation, please contact us at [email protected] with your information so we can better assist you. Thank you.

• S

  Stacy Gillespie
  5

  I’ve been banking with VCCU (Ventura branch) for almost 20 years. I recently obtained a loan working with Maria A and had an excellent experience. She was so patient and helpful. Highly recommended!

  Response from the owner

  Hi Stacy, we are so glad to hear about your great experience getting a loan with Maria at our Ventura branch. Thank you for your longtime membership and review!

• B

  Bryan Munster
  1

  I have been a member of VCCU for years. Since the start of 2021 VCCU messed up on my pay off when I sold the my vehicle. They tacked on a $600 hidden after the company I sold my truck to sent in the check for full amount of pay off that called in and verified twice. I provided multiple documents to get the issue resolved and ultimately had to escalate my issue to the branch manager and work with her for a week to get the issue resolved. Today I call in to make a payment on CC from my other bank acct and was told "we are not there yet.....the payment will take up to a week to process." I am trying to pay them off to cut all ties with them. VCCU needs to get with the times and update their ancient operating systems so that they are not negatively impacting the members.

  Response from the owner

  Hi Bryan, we are very sorry to hear about this concern with your loan payoff and we do understand your frustration. Please contact us at [email protected] with your full name and phone number and we will have a manager reach out to better assist you. Thank you.

• L

  Lily Truthflower
  1

  Awful. They will try to charge upu for making you stiff even if you don't use there accounts. They also aim to have a 24 hour number and they do not. It just hangs up on you. U professional, incompetent, ridiculous, juvenile, pathetic.

  Response from the owner

  Hi Lily, we are sorry to hear that you had a negative experience with us. We hope to understand your situation and see how we may better assist you. We offer Telephone Teller phone service 805.339.4222 or 800.339.0497 (toll-free) and Online and Mobile Banking services 24/7 to check balances and make transfers and payments. Otherwise, our Member Service Center 805.477.4000 or 800.339.0496 (toll-free) is open Mon. – Wed. 8 am to 5 pm, Thurs. & Fri. 8 am to 6 pm and Sat. 9 am to 2 pm. If you would like to speak to a manager, please send your full name and phone number to [email protected] and reference this review. Thank you.

• s

  simone juey
  1

  I while back ,I received a promotional EMAIL from this so called bank of the people. that if I needed a person loan to help meet my end meet I reach out to this people it was the worst mistake that I ever made, reaching out to and organization that advertises false hopes to people that lost there job of no fault of there own I was call a lowlife, a nobody by one of their customers service people .what I don't understand is why to they advertise false promises.why,even do the fed said good things coming for the personal loan customer's why do we have to be belittle by customers service like this and then you ask yourself ventura county people is this really a people bank. thank you God bless

  Response from the owner

  Hello Simone, We are very concerned about your review. After researching further, we could not locate you in our system and will need more information in order to address your concerns in more detail. We are very sorry to hear about your hardships and do offer assistance options for our members, however, we have not sent any letters to our members offering a personal loan in recent years and we do not use the term “bank of the people” when describing ourselves. Is it possible you are talking about a different financial institution? We hope to assist you further, if you can send your full name and phone number to [email protected] we will have a manager contact you. Thank you.

• J

  John Staples
  1

  37 year customer without any prior issues and I'm dumping this group. They put a ten day hold on a 30k check drawn on a national bank so it's easily confirmed. Pathetic treatment of long-term customers! Federal Reserve sets MAXIMUM time limits on holds but not minimum time limits. Get your facts straight.

  Response from the owner

  Hello John, we are very sorry to hear that you are disappointed with our services. Our hold policy, which covers large amount checks, is regulated by the Federal Reserve. Additionally, most institutions will not verify funds over the phone for privacy and security reasons. We value and appreciate your 37 years of membership and hope that you will give us another opportunity to be of service . Please let us know via private message if you would like to be contacted by a senior team manager. Thank you.