Utah Community Credit Union (UCCU) E 800 S, Orem

Utah Community Credit Union (UCCU) Reviews

• B

  Bryan Woods
  5

  Morgan was wonderful. What a sweet, sweet child. Thank you for doing your part in the fight against avarice and usury, for which this state has bleak legal history.

• B

  Brandon Lowe
  5

  This is the best credit union in Utah county. Friendly, fast and trustworthy. I’ve received a car loan and a mortgage and I always get the best rates. I highly recommend taking your credit unions needs here.

  Response from the owner

  Brandon, we are so glad to hear from you. Thanks for your recommendation! We look forward to working with you in the future!

• B

  Becca Lynn
  1

  I don’t mind UCCU but this branch is not very professional. Not very good at customer service. I wouldn’t waste my time here anymore unless you want the tellers to go out of their way to be rude to you.

  Response from the owner

  Hey Becca. We are sorry you had this experience with UCCU. Excellent service is so important to us along with continuous improvement. We would love to learn more about your experience if you wouldn't mind sending an email to [email protected]. Thank you for providing this feedback.

• S

  Scott Leatham
  5

  Joshua was great and speedy getting my car loan done. Second car loan through UCCU here we come …

• H

  Hank Tolman
  5

  UCCU is great. I've been using them for over 20 years. They stay up to date with their technologies and their service has always been top notch.

• E

  Erik Schofield
  5

  I’ve always had a positive experience with UCCU and they provide some great options! Jacob at the Orem location did a great job helping us set everything up!

• M

  Monica Morris
  1

  What can I say about the UCCU? My husband and I have been customers for almost six months. In that time they have managed to screw up a ridiculous amount of stuff. First they messed up exchanging a check from Canada, and putting us $2,000 in debt because of their mistakes. Then they shut down our accounts because of the debt they gave us. Then they took my entire months paycheck, my entire savings and checking money towards this debt without my permission leaving me with literally zero dollars in all of my accounts. How can I pay for gas to get to work to pay off this debt they gave us? We call to see what they could do about it and they claim we never talked to them about any of this (which we did half a dozen times), and they yell at me and my husband. After hours on the phone, none of this is resolved. One employee tells us one thing, and another employee tells us another. No one seems to have any idea what they are doing. The attitude of their employees is disrespectful to say the least, and I am so disappointed in the Utah Community Credit Union. Take your money elsewhere or suffer.

• D

  Duane Clark
  1

  I can not believe what has just happened. Last week UCCU ran my daughter's loan through a manager and says that as long as she puts down 10% she is approved for $7,500. A week later they tell us now they want 15% down. What a joke! So that tells me that depends on the day and the manager it can be whatever they want. Don't UCCU have guidelines that they follow? I am amazed and can not believe the lack of system that is at UCCU. We have banked at UCCU for 20 years and we will be closing our account because they don't know how to treat their clients. They don't hold to their word. It is totally unacceptable. I will be closing my bank account there and move my business somewhere else. GOOD BYE UCCU

• R

  Rhett Wimmer (Pavus The Pug)
  1

  Quick and friendly service from their tellers. No complaints here. Edit: I take it back. They were extremely rude and lacked compassion when I said I was going to leave over a hidden fee on my account. They're willing to lose a loyal customer over $25.

• D

  Daniela Sion
  5

  I always have a great experience with the staff at UCCU. They're quick and helpful!