United Fidelity Bank Perry Ave, Fort Walton Beach

United Fidelity Bank Reviews

• C

  Cotton Patch
  3

  It's historically been a good bank for us but in recent months, the customer service (on the phone and in the drive thru) has left a lot to be desired. I thought the first few times were just a fluke since they had always been nice and helpful in the past but it hasn't gotten any better and two phone calls today have further proven that to me. We recently started doing the bulk of our banking at our other bank (a credit union) because they are always very helpful and nice and we are thinking of switching to our other bank for all accounts and banking needs since this seems to be an acceptable and permanent change with FCB.

  Response from the owner

  My name is Betty Brassell and I am the Marketing Director for First City Bank. I was just able to view your comments and would like to speak with you about the service issues you referenced above. Customer Service is very important to us and I need to know the details so I can address the problems that exist. I really appreciate your honesty and feedback and I hope to hear from you. My contact information is Betty Brassell - 850-244-5151, ext. 1401 email - [email protected] Thank you!!

• J

  Joe Zednick
  5

  Been a customer since the 70's, love this bank. Great customer service, I've known the McGee family many years and they care about their customers and employees. Never a problem, always friendly fast service. Even though I don't live in this town, they are my home town bank! Joe Zednick

  Response from the owner

  Thank you so much Mr. Zednick! We appreciate your kind words and your long standing relationship with us.

• J

  John Cross
  1

  I am not a customer. However I just visited this bank to cash a check and had the worst customer experience I've had in a long time. I grew up in this area and have been banking with Eglin Federal Credit Union for 40 years. I stopped by First City bank to cash a check that was given to me for a consulting job I recently finished. After waiting in the drive thru line for 20 minutes I finally got to the teller window. I have them my endorsed check and FL state driver license. I was asked if I was a customer at the bank. No. I was then very rudely told that the drive thru line was for their customers only. Then I was told that non customers have to get inside the building to cash a check from their bank, but because I us been waiting she would go ahead and help me (gee thanks for doing your job). Then I was told there was a $5 fee for cashing the check. I told the teller she was really making me feel special (sarcastic tone implied). After thinking about it, I said that's fine. She then brings a fingerprint form and ink pad and says that I have to submit my finger print if I want th check cashed. I told her no thanks and took my check and left. She offered no apology. Not even a word. It was more like, take your check and go somewhere else. I have never felt so small, and insignificant by a bank. Especially with this being a local, home town bank, I would have thought they would have better policies and certainly someone with better people skills in such a public facing position. Never, ever will I have anything to do with this bank. There are lots of other choices in the area with better policies that don't make you feel insignificant or like a criminal.

  Response from the owner

  Mr. Cross, thank you for your feedback and I am sorry the experience you had in our drive-in was unacceptable. For years now, banks have had a thumbprint policy for cashing checks for non-customers. This is not just a First City Bank policy but you will find that with any financial institution. I do apologize for wait times and we are working to improve our service during lunch hours and peak times in the drive-in. We will use your feedback with our employees to make sure they understand the importance of polite communication with those coming to our bank for help - customer or not!

• C

  Christopher Baker
  5

  First City just financed a home loan for my wife and I and we could not have been more impressed with the professionalism, efficiency and quality of service we received from everyone we worked with through out the process. Truly top notch from start to finish. Thank you!!

  Response from the owner

  Thank you so much, Christopher! We greatly appreciate the kind words and are so pleased to hear that we exceeded your expectations. Congratulations on your new home!

• M

  Marc Starr
  5

  Great experience with this bank. Bernita helped me with setting up an account and even sent a thank you card. Highly recommend this financial institution.

  Response from the owner

  Thank you so much Marc! We greatly appreciate the feedback and the recommendation!

• E

  Edward ????????
  1

  Very dissatisfied with this financial institution I opened a checking account without a picture ID signed up for overdraft protection then several months later after using overdraft protection a few times but always paying it off promptly plus the fee was told that I never had overdraft protection even though I have paperwork showing that I did they did not care and then tried to charge me for not having enough money in my account even though they did not pay the transaction this is a very shady non-professional Bank that I would not send my worst enemy toI did not have any sort of ID when I open the account