Umpqua Bank Nw Gilman Blvd, Issaquah

Umpqua Bank Reviews

• j

  john kramer
  5

  Opened a new account for my wife here today, had a great experience. Annette helped us, she was AWESOME! Thanks for your EXCELLENT service! I recommend this bank, and Annette

  Response from the owner

  Hi John, thank you for taking the time to leave a review. We appreciate your business and look forward to continuing to service your banking needs.

• e

  emelia Olaya
  5

  I set up a new account here today, and had a really great experience. Annette helped me, and walked me thru the whole process. She was very patient. I recommend Umpqua, and Annette. Thanks for earning my business

  Response from the owner

  Hi Emelia, thank you for taking the time to leave a review. We appreciate your business and look forward to continuing to service your banking needs.

• J

  J R
  5

  Andrew was extremely helpful when I needed assistance with my Bill Pay process. After I waited for almost a full hour on the phone, trying to get someone to help me at their Tier 2 Customer Service line. After 10 minutes on the phone with Andrew, he was able to resolved my issue.

• B

  Barak Rosenbloom
  5

  Umpqua Bank's motto is "The World's Greatest Bank." It started as a joke sign in the office of the bank's president when it was a tiny little bank in a little town in Oregon. Now, it's a large regional bank, but it's sure treated our business (and me) like we're people in their own community. We didn't have our paperwork lined up for the first round of PPP loans, but the Svetla, the community manager at the Issaquah branch, kept personally in touch with me about what was going on and answered my questions quickly. Last Thursday, hours before the House passed the PPP extention, my branch sent an email saying that they were accepting new applications. Our amazing bookkeeper worked with me on the final numbers and pieces of info to complete the application, and it was in 2 1/2 hours after they opened. We wouldn't have been able to do that had Umpqua not done such a good job of communicating from day one. Today our wonderful banker, Annette, called with great news--we've been approved by the SBA and we'll have the funds in about a week, once the loan documents are prepared and signed. From day one, our experience at Umpqua's Issaquah branch has been exceptional and I can't recommend this bank highly enough. Because they truly are the world's greatest bank.

• J

  Justin Burkholder
  1

  I have a small vending machine business. I bring prerolled quarters from time to time in here. The other day I got there just before they closed the teller who I normally work with laughed and said "ok no problem we will take care of you". Then the manager (Russian Lady) came over and said I needed to come back because they were about to close. She then went on to tell me how tedious it is for them to take prerolled quarters and it would be better for everyone if I used a coinstar machine. Great customer service here not willing to stay open 5 extra minutes for one of your members. A banker is telling me to give up 10% to coinstar because they dont want to spend the time? I originally chose Umpqua because they seemed to act as a smaller bank where they valued clients. This is not the case so I will be closing my account and going with a bigger bank where I can expect this service however I get the larger bank advantages.

• C

  Cali Girl
  5

  Excellent bank, excellent service. I've been with Umpqua for over 6 years and won't go anywhere else.

  Response from the owner

  Thank you so much for the review, Stephanie! We appreciate your business and look forward to seeing you again soon!

• B

  B KOCTOB
  5

  Friendly and accommodating service. Came on a Friday before veteran’s day, they had games and food for customers. I never seen that inside a bank. Will be back soon.

• K

  Karina Churchill
  3

  If you close at 5 you need an after hours message. I call and phone just rings. never says we are now closed.

• S

  Shelly Seiler
  5

  A very professional personal banking experience.

  Response from the owner

  Shelly, Thank you greatly for leaving a 5-star review. We will continue to provide that level of professionalism each time we serve you.

• 김

  김지한 (Jihan Kim)
  5

  People are very kind and friendly here. Great service! 😀👍