UFCU E Ben White Blvd, Austin

UFCU Reviews

• L

  Lisa Yanes
  5

  I have been banking here for about three years and need to acknowledge Nayeli and Krystal for how wonderful and beautiful these ladies are. They love there job and exactly what they do . There for they love all the ppl they encounter. I love the love and peace from UFCU and especially these ladies. Again my thoughts and prayers goes out to y'all and y'all family Keep up the good work.

  Response from the owner

  Hi Lisa. We appreciate your time to review, and we are sincerely happy to hear your positive and encouraging words about Nayeli and Krystal. They are incredible representations of our UFCU culture to provide caring and kind service. We are grateful to have them as employees of our organization, and we will share the great news with their manager. Again, thank you for your membership, and we will see you again soon!

• A

  Adam Rappaport
  5

  I just got a car loan with UFCU. They were extremely helpful throughout the entire process, and they had excellent interest rates! Everyone at this branch was thorough and professional.

  Response from the owner

  Really glad you had a positive experience with your car loan process, Adam. Thank you so much for taking the time out of your day to review us. We hope to see you soon for all your financial questions and needs!

• M

  Marlon McAllister
  5

  Licelda, personal finance manager at Ben White location was very helpful, efficient, well-informed, and courteous. She offered alternatives for services. Thank you. Sergeant McAllister USMC

  Response from the owner

  Hi Marlon, thank you for taking the time to review us. We are so delighted to receive this kind of feedback, and we enjoyed hearing about your interaction at our Ben White branch. We believe in providing our members with caring and kind service, and we are so proud of Licelda! She is a beautiful representation of what we stand for. We will share the news with her manager, and we look forward to seeing you again soon. Thank you for your service, and have a great day.

• G

  Garrett Bloys
  1

  Poor customer experience, drive through teller had a bad attitude and caused more problems than she fixed. Manager was unapologetic, and worried more about having the last word, then talking about her truck she was going to pickup with other co-workers rather than maintaining professionalism and focusing on the customer during a poor customer experience recovery situation. Next time this happens I’ll be withdrawing my money and taking my business to an establishment that appreciates their customers more, real simple. Y’all have a blessed day Ben White UFCU.

  Response from the owner

  We appreciate you taking the time to review us, Garrett. We apologize for the unfortunate experience at our Ben White branch and thank you for bringing this situation to our awareness. We believe in providing our members' outstanding, caring service and stress the importance of professionalism when assisting our members. We have let you down and failed to uphold our standard of excellence. We are committed to restoring your confidence and belief in us and will have someone from our management team reach out to you shortly. We look forward to speaking with you soon, Garrett. Thank you for your membership, and enjoy the rest of your day.

• C

  Charles Chieu
  5

  I love this location. Staff is great. Quick service in the drive through! Thank You UFCU!

  Response from the owner

  Hi Charles. It is us who would like to thank you! We appreciate you reviewing us, and we are delighted to hear about your fantastic experience. We care and hope to provide outstanding service every time we interact with our members. Your words indicate we are on the right track, and we aim to improve your experience in the future. So again, thank you for your membership, and we look forward to serving you again soon.

• B

  Bobbie j King
  5

  I needed cash like with about 10 ones and the rest in 20s and the rep. was very attentive to my needs I didn't know how to work the ATM it was so advanced she helped I was so embarrassed but she was very compassionate and caring.

  Response from the owner

  Hello Bobbie, that is wonderful news! Thank you so much for leaving us a review about our Ben White team. We are incredibly proud to hear the words compassionate and caring are associated with our employees. It is a beautiful demonstration of what we stand for and the core of our UFCU principles. We will be happy to share this with the team! Again, we thank you for your membership, and we hope to see you again soon.

• K

  Kiwi Amiri
  5

  The place needs a better lightening but they are nice people Apparently they are hiring with loads of perks And they have a gym for employees

  Response from the owner

  Thank you for your feedback Kiwi! For employment opportunities please visit our home page at UFCU.org.

• M

  MJS
  5

  Excellent service. Super friendly staff. Great experience!

  Response from the owner

  Thank you for your review, MJS. We are so happy to hear about the excellent service provided by our Ben White employees! We will share your encouraging words with the team. We appreciate your membership and look forward to seeing you again soon.

• S

  Spaceman Sector13
  1

  “Courtesy pay” Service that charges an extra $40 you don’t have to put your account in the negative . It seems they pick and choose when this feature is to be used. I was told my courtesy balance was -$400. I am no where close to that number attempted to use my card and it declines after I was told by your customer service representative and when I attempt to call y’all have to go through prompt that literally took 5 minutes before it said it was closed and cannot assist. What’s the purpose of this service if y’all pick when it works and waste your customer time. I also attempted to get a loan and was denied even though I was in good standings. Once my account balances out at zero Monday closing all of my accounts.

  Response from the owner

  Thank you for your feedback. We are sorry to hear your experience was not positive. Member service is a top priority to us and we would appreciate the opportunity to hear more details about your experience in order to address your concerns and improve our service. Please provide us with your contact information at [email protected] and a member of our leadership team will reach out to you directly.

• P

  Panther Mom
  4

  First time at THIS UFCU location, I missed the One driveway. Long way to get back!🤣 The People are nice.💕

  Response from the owner

  Hello Panther Mom. We are so glad you had a great experience, and we appreciate your review. If there are any additional details you would like to share about our service, you can send them to [email protected]. Thank you for your membership and we look forward to serving you again soon!