Maxwell Ford Service Center S I-35 Frontage Rd, Austin

Maxwell Ford Service Center Reviews

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  Joe Mendez
  1

  Be wary of the prices on their vehicles. Triple check the fine print as they have unique charges that other Ford Dealers do not have. I was almost tricked into putting a non refundable deposit before they would give me a final price. There are many good dealerships out there, steer clear of this one. What a waste of time and effort.

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  Alexis L
  1

  I highly recommend going elsewhere for new car purchases. We went in to look at a Ford Explorer ST. The initial intro and test drive were great, however when it came time to talk about financing, the salesman, Diego, was extremely patronizing. Diego did not want to discuss our options. He insisted that we had to put 25-30% down. He kept asking “what can we do to get you in this car today?” It was uncomfortable. Diego was clearly only after a commission and became uninterested when we asked questions or voiced concerns. There are other Ford dealerships in Austin that can provide the level of professionalism and customer service that is necessary when making such a large purchase. After we walked out of Maxwell, we were able to find, comfortably finance, and drive off with a brand new Explorer ST from Leif Ford!

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  Angie Smith
  1

  Regarding the service department and customer retention. They don’t hold up to their end of the bargain. I gave a 1 star review before and was contacted with an opportunity to fix my situation which I accepted. They gave me a certain amount of time to change my review to 5 star because they have to show that they are correcting issues within a certain amount of time which I did immediately trusting that all that was agreed upon would be done. She did help out for one of the two situations but 2.5 months later I am still waiting on their service department for the 2nd issue. I reached out to the person who handled this negation Jan. 28th with no response but she was very responsive when trying to get me to change my review. From my first experience that lead me to this, I would never recommend this location. I will never agree to something before all parties complete their promises. Very disappointing.

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  Michael Spinner
  1

  Worst experience ever. "Blake" did not want to assist me in buying a new vehicle at all. When I asked him what current incentives Ford currently has on the Super Duty line he stated "All our incentives are on line and you can figure them out from there". He also told me that I could not enter the showroom without a mask even though he was not wearing one. After the experience I drove out to Lockhart Ford where they were extremely helpful and I drove home in a new Ford Super Duty. As a current first responder I will never recommend this dealership to anyone.

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  Joe Moorman
  1

  I'm going to have to drive out of here with what feels like a bad wheel bearing because they can't even *look* at it for the next 3-4 days. I made this appointment a week ago and they are now telling me it won't be honored even though the car is potentially unsafe! Unbelievable. Never coming back, I'll find another dealer for my wife's Ford too! Addition 7/23: I reached out to Mr. May after his 7/3 reply to my post explaining all the details. It has now been about 2.5 weeks and I have received no reply. The dealership does not seem to be at all interested in allaying my concerns at this time.

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  Jeff Nelson
  2

  Incredibly high pressure sales. They wouldn't give me an actual price for a truck for over an hour. Then they tried to require me to commit to a monthly payement price (by signature) still without telling me the actual price of the truck. Price they finally quoted me on was $7,600 over the internet list price. They also have a standard pacakge "on every truck" that auto added $1,599 to the price that wasn't listed anywhere online. Would never shop there again.

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  Karthik Srinivasan
  1

  They employed a classic bait and switch tactic with me. Advertised a very attractive price on a Ford Explorer ST (I suspected too good to be true, but was worth exploring, no pun intended). When I told them I wanted to lease the vehicle, they proceeded to eliminate all the incentives and discounts and attempted to charge $7,500 more than the advertised sales price. When I asked why the incentives and discounts were eliminated, they said it was because I wanted to lease instead of finance or cash purchase. I've never had a dealer do that. They should be indifferent as to whether a vehicle is financed or leased and both of those alternatives are more profitable to a dealer than a cash purchase. I can only conclude that Maxwell Ford operates in an unscrupulous manner. Do yourself a favor and look elsewhere for your next vehicle.

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  Homero Garza
  5

  They did negotiate and help me tremendously to walk out of there with the car we wanted! My girlfriend and I LOVE our new car and the salesman that helped us, Mark G, was incredible. Not only did he work with us on bringing the price down a little but once were ready to drive out he went and took the time to show us all the features in the car and how they worked. I've never had that at any dealership so it was amazing surprise which made us walk out feeling great about our purchase! Not only do I highly recommend them but definitely give Mark G a try, he's good people.

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  Jerry&Nicole Tarbutton
  1

  Wanted to purchase a used Mazda C9 that I saw on the internet. The salesman Blake stated the price on the internet is a special price that requires you to have a trade in or finance your vehicle Thur Maxwell finance. I told him there’s no disclaimer on the internet that’s state that.. They are a shaded company.

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  Alonzo Whittington
  5

  I came from San Antonio with a friend who was looking to buy a vehicle. Although he didnt buy, Eddie's customer service and knowledge of the vehicle was pleasantly comforting. And his attitude about his job was great.