U.S. Bank Branch S Redwood Rd, Murray

U.S. Bank Branch Reviews

• R

  Rhett Wilkinson
  1

  I was told by an associate at this location that my card would work even though they were sending me a long-term replacement card (which I haven't seen). They didn't tell me that it wouldn't work after 60 days. Now, I am stuck in a position where I can't get a new card until it is mailed to me, but I am going to need to buy things before then and I'm two hours from the nearest U.S. Bank location. I was told by a female associate that I could get a replacement debit card immediately if I came to the branch, but that wasn't the case, as I found out after driving there. I think she did her best to be helpful and was kind but just didn't have the right knowledge as it pertained to what I needed.

  Response from the owner

  Good morning, Rhett. Thank you for taking the time to leave a review. We understand your concerns with a card being mailed. We're happy to look into the situation for you. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0854. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• C

  Corey Quinn
  1

  Don't use this banks ATM. It malfunctions and takes your card. They won't even try to contact you... They shared it. Also it's not in Murray this is clearly Taylorsville. Fair warning this bank doesn't work with you at all. Glad I don't have an account there.

• R

  Richard Lopez
  1

  These guys are understaffed around 1:00 pm it appears. Stood first in-line at the branch. Teller was working on something, not taking any clients. All she says is "Someone will be with you in a moment!" 'Barbara' was the name tag on the window. The other teller was busy with another client. Cars waiting in the drive-thru with no one to help them. After 5-10 mins. of just standing there, I just left. I don't think I'll be back at this branch anytime soon! Don't like feeling like an unappreciated customer!

  Response from the owner

  Thank you for your feedback, Richard. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing at another location. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• T

  Tasha Nicole
  5

  Best US bank branch in Utah. My grandfather has banked with them for years. His regular account and trust funds and has trusted them with millions of dollars and I've never heard a complaint. This was the branch he had to go to if he needed. They were always polite with us and grandfather. (Rip) ..

• K

  Kelsey S
  5

  Corina is the best banker I’ve worked with in a very long time. She opened my account and has helped me every step of the way. It’s very apparent she cares for her customers. She helped me resolve an issue that would have ruined my ability to move from where I was. Without her I would’ve been in a very tough situation. She is the reason I am and will be a loyal customer to us bank.

• L

  Lori Rupe
  1

  I turned off auto pay to my credit card and they still took money from my checking account that had a 0 balance. Charged me an overdraft fee. No one will help me. They keep transferring me saying I'm in the wrong department and then hanging up on me.

  Response from the owner

  Hello Lori, thanks for sharing your experience. We'd like to see what we can do to help. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 3452. We'll give you a call within one business day. We look forward to hearing from you. ^Heather

• J

  Jodi Hamilton
  1

  Have to agree with Chad. The staff (including manager) doesn't seem to be very knowledgeable in banking procedures. Three years ago it took 3 hours to add names to a safety deposit box and then had to return the next day to repeat because they did it wrong. Last week made a deposit into my mothers trust account and was later called to say they could not deposit the check because it was made to my mom and trusts are for dead people therefore she cannot have a check made out to her. There are many living people with trust accounts with her being one of those people. I wouldn't even do general banking here. The only reason I have made the mistake and gone to this branch is because it is close to my home. I highly recommend the branch on 4500 south and 900 east. Much more competent staff

• C

  Chad Francom
  2

  We applied for a loan to refinance our home. It took them 5 times to get our loan correct. We visited this office almost every other day until it was right. The people were helpful but they are very detailed oriented or understand how to do things right the first time. An okay place for regular banking I'm sure, but loans RUN AWAY FAST!

• J

  Jonathan Valdez
  1

  Poor customer service, under staff, long wait times and slow tellers. They're response is go to another branch. All the reviews speak by themselves

  Response from the owner

  Thank you for taking the time to share your honest feedback, Jonathan. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• I

  Ibet Angel
  5

  Best service ever, all the times went I need any assistance they have the better dispotition to do, and find solution... thank's USBANK ✔💯💞🎁