U.S. Bank Branch Fort Campbell Blvd, Clarksville

U.S. Bank Branch Reviews

• B

  Barbie Dennis
  1

  Outside at drive-thruFor 15 minutaesA van pulled up beside me and got waited on be fore me then when I called on the speaker the lady I'm sorry we where busy know one was even there some kind of bank

  Response from the owner

  Hello, thank you for taking the time to leave a review. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 1412. Once we receive your number, we’ll have an ambassador reach out to you shortly after. We look forward to hearing from you. ^Chris

• T

  The Realist
  1

  Terrible customer service! Rude bank managers! Would not recommend any US BANK for banking needs!

  Response from the owner

  Hello, we're sorry to hear about your experience. I assure you we never want our customers to feel the way you do. If you'd like to speak with someone surrounding your trip to the bank, then please send an email to [email protected] including reference number 1320 and we'll have an ambassador reach out to you soon. All the best. ^Chris

• K

  Kenneth Cleland
  2

  I have such hit and miss service a this branch office, and from looking at the other reviews others do as well. When I went in a few months ago, I was attempting to set up a secondary savings, because I was receiving an in inheritance, I was told that there was no reason for me to be there, "because I can do it myself on line." Then told that they don't set up accounts in the bank. Going in to get two sets of registered checks did go really well. Then yesterday, I called this branch because of looking to speak to a financial advisor, and just wanted to know when our appointment was, was told by the automated recording that someone would contact me prior to the close of business today. 5:30, closed for an hour and a half now. Still waiting. I sure hope that it isn't tomorrow and that they may charge me a "no show fee". (I think that it is tomorrow, but no idea of the time). I guess that was way too much to ask to confirm an appointment. I am not sure who the branch manager of this bank is, but they need to be replaced because the attitude that I have always got while in this establishment was that it was sort of "play time", that is needed for anywork place, but when you are not assisting your customers that is a problem.

  Response from the owner

  We are so sorry to hear you've had several poor experiences with this branch, Kenneth. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 1787. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• B

  Brittney Babeee
  5

  They're always friendly & helpful. I love this branch & I love US Bank in general. Both US Bank & this branch are much better than the bank I had previously. Thank you so much for always providing kind & helpful service!

• D

  Doris Musto
  1

  When this bank changed personal this is when everything started to fall apart.... slow drive-thru you have to wait more than 20 minutes .....or not enough people in that bank, bank personal having personal conversations you have to wait until there done talking....this bank use to be great what happend?

  Response from the owner

  We are sorry your recent experience was less than desirable, Doris. Please know it is never our intention to take up more time than necessary to complete your banking tasks. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 5209. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• C

  Charles Smith
  1

  I’ve been a US Bank customer for 20+ years and today I have seriously considered moving to another bank. I came in to cash a small check ( in and out). There were only 2 tellers working and both we’re working on projects (loans etc). I was the only one in line. Waited 10 minutes and finally asked if it would be much longer as I had an appointment soon. Finally got to the teller and No apology No greeting nothing.After my transaction was completeNO thank you NO nothing!!! RUDE!!! Is this how you treat your customers of 20 years??? Do not come here if you expect to be treated like a human being.

  Response from the owner

  Hi Charles, thanks for taking the time to leave a review. We understand the impact that limited staffing has. It is not our intention to take up more time than necessary to complete your banking needs. Additionally, to taking up your time, I apologize for the lack of service you received, once you did work with a banker. If you’d like to discuss the experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 4592. We will give you a call within one business day. Thanks again for sharing. ^Heather

• A

  Ania Tinord
  1

  Bank reps inside this location are clearly not trained as reputable notaries...They did not know the difference between needing a witness and witnessing my husband and I sign the document which is what a notary does. Thank you Bank of America for saving the day. Always good to have multiple banks

  Response from the owner

  Hello Ania, we want to thank you for taking the time to share your experience at our Clarksville-Northpark location. We never want a customer to feel as if we lack the knowledge to help our customers. We would like the chance to discuss your visit further and offer our help in any way we can. Please email your phone number and reference #3716 to us at [email protected] and we'll call you in 24-48 business hours. ^Kim

• T

  Taylor Lin
  1

  I'm grateful I left this awful bank and switched somewhere else. The rudest employees with the worst attitude. Not sure why you'd work in customer service if you hate people so much

  Response from the owner

  Hello Taylor, we're sorry to hear that the service you received at the branch caused you to change banks. If you want to discuss any specific experiences you had that led to you this decision, please email your phone number and reference #10506 to us at [email protected] and we'll call you within 2 business days. Best wishes, ^Kim

• P

  Philip Edwards
  1

  They still not opening the other banks that stay open late and got there before 4 which is before they close but still did not want to help me. Could not pull up in time because the car broke down in front of me.

  Response from the owner

  Hello Philip, I'm sorry to hear of your recent branch experience. We would like the chance to talk with you further about your visit and offer our help in any way we can. Please email your phone number and reference #7099 to us at [email protected] and we'll call you within 24-48 business hours. Thank you. ^Kim

• M

  Mark Hurley
  1

  They make their customers wait in line but their friends pull up to a closed line and leave before anyone waiting in the open customer lines. Horrible customer service. 11:30am on a Monday 7-20-20. Check the cameras.

  Response from the owner

  Hello Mark, Thank you for bringing this to our attention. What you've described is incredibly concerning to us and we'd really like to speak with you about what you've witnessed. Please send us an email at [email protected] with your phone number and reference number 6765. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you again soon. ^Caitlin