U.S. Bank Branch W Cermak Rd, Cicero

U.S. Bank Branch Reviews

• B

  Be Light
  1

  Horrible service! Drive thru customer service is absolutely terrible! Lines are extremely long. Tellers don't even greet you most of the time. You need to request help as soon as you get there. Otherwise the tellers will sit at their desks waiting forever before asking what you need. If you complain about how long it took to get service you will be told "If you don't like their service, go somewhere else!" Just rude and very unprofessional!

  Response from the owner

  We’re so sorry we’ve let you down in providing exceptional service. It’s never our goal to leave you feeling like we don't value your time. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 8369. One of our Ambassadors will call you in 2 business days. Thank you and we hope to hear from you soon. ^Larisa

• a

  all junk
  1

  First thing, I notice when walking in the bank that was about 12-15 people waiting in line for ONLY one teller who's face looked stressed and frustrated.I waited 55 minutes to get help from her and i asked her where are all the other tellers and she told to me that bank was short hand in tellers.Then i came back 1 1/2 weeks later and the same thing and ask for a manager. i was told that she was not there. so I call customer service to complain and they blow me off . so i know have a NEW Bank.

• D

  Dominique Robinson
  1

  This branch always has problems with their ATM machine (it’s out of service to much) and I tried to withdraw $100 from the ATM and in the middle of my Transaction the ATM machine started having a malfunction problems and I didn’t receive my $100 that I tried to withdraw from my account. This branch also has bad customer service.

  Response from the owner

  Hello Dominique, I'm sorry to hear about the trouble with the ATM. I know how frustrating that is. If you haven't done so already, please give us a call at 800-872-2657 to file a dispute on the withdrawal and report the malfunction. Representatives are available 24 hours a day, 7 days a week. If you'd like to discuss your experience in further detail, we'd be happy to give you a call as well. Please send us an email at [email protected] with your phone number and reference number 6631. Once we receive your number, we'll give you a call within 2 business days. I hope this helps.^Caitlin

• A

  Alvina Washington
  4

  This branch is near public transportation shopping food and dry cleaners

  Response from the owner

  Hello, Alvina. Thanks so much for the tips on this location! We appreciate you :) The U.S. Bank Social Media Team