U.S. Bank Branch N 500 E, North Salt Lake

U.S. Bank Branch Reviews

• E

  Erin Deschaine
  1

  Absolute worst customer service. I own a business and have a ton of funds in this institution; they make a great deal of money off of my business. Their was an error in our account arrangement and their management team informed me they would take care of it. They then had a change in management and never took the charges off the account. I was charged over $1400. DO NOT do business at this establishment; completely unethical.

  Response from the owner

  Hello Erin, Thank you for taking the time to reach out regarding your experience. I definitely understand your concern with that charge and I'm sorry to hear that this matter hasn't been resolved for you. We'd really like to speak with you so that we can look into this matter. Please send us an email at [email protected] with your phone number and reference number 8013. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

• J

  John Sabuco
  5

  I have always been treated with the utmost respect. Advice from management has always been selfless. They have helped my daughter navigate car loan offers without trying to sell her their own wares. They have always tried to go and extra mile to help us.

• Y

  Yuridia Gonzales
  1

  I had called ahead of time yesterday about a direct deposit issue. I needed a letter from the bank to my employer. When I called over the phone it was fine but once I got to the branch, they were unwilling to help. Nothing, the one that was answering the questions couldn’t even give me eye contact. Waste of my time

  Response from the owner

  Hello Yuridia, I'm really sorry to hear that you weren't able to get the help you were looking for, especially since you had called ahead. We'd really like to speak with you further about what happened and make sure this is properly addressed, as well as make sure you get the help you need. Please send us an email at [email protected] with your phone number and reference number 4361. Once we receive your phone number, we'll give you a call within one business day. We hope to speak with you soon. ^Caitlin

• Z

  Z Conley
  1

  I’m about to move my money to a credit union. I applied for an auto refinance here and got turned down. I have accounts here with over $10,000 in savings. So much for helping their members out 👎🏼

  Response from the owner

  We're sorry to hear the outcome you received was not what you expected, Z Conley. Many factors, including but not limited to FICO score, debt to income ratio, and past credit performance and loan to value ratio (where applicable) are taken into consideration for approval of a loan application. Each customer’s credit application is unique to them and our applicable loan qualifying criteria. Please reach out to our Relationship Banking Specialists at 800-444-1244 to discuss your application results further. Best regards. ^Larisa

• P

  Premier Service Towing
  1

  They treated me badly with contempt, with a racist attitude, they refused to deposit a payment to one of my clients and they refused me to have a new account

  Response from the owner

  Hello, Thank you very much for taking the time to leave us this review. We're very concerned about your review and want to hear more from you regarding your recent experience. Please reach out to our customer care team by emailing [email protected] with your contact information and details of your experience and a representative will respond to you within 2 business days. We hope to hear from you soon so we can look further into this issue. Kind regards, The U.S. Bank Social Media Team

• M

  Max B
  1

  They don't care about their customers. They refuse to be flexible and cater to customer needs. They expect customers to adjust to their ways.

  Response from the owner

  Hello - We see that this is one of many negative reviews you've left recently and we are reaching out to see what we can be doing better. We apologize for messaging you multiple times but want to make sure your issue is addressed. Please feel free to reach out to our customer care team by emailing [email protected] to discuss your complaint in more detail. Kind regards, The U.S. Bank Social Media Team

• D

  David walker
  5

  Best bank I have ever had.

• r

  riley goodman
  1

  Atm has been out of money for weeks.

  Response from the owner

  Hello Riley. Thank you for taking moment to share your experience with us. When an ATM is out of cash, it will notify our ATM group who usually will replace the cash drawer within 1-2 business days. If the issue has been present for longer, we would like to speak with you and have the matter researched further. Please send us an email to [email protected] with your phone number and reference number 10293, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• A

  Alex lee
  2

  This location take too long in drive through , everytime the same , i can even take a nap.

  Response from the owner

  Hello Alex, We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team