U.S. Bank Branch E Lohman Ave, Las Cruces

U.S. Bank Branch Reviews

• J

  Jim Albright
  1

  I closed my account 2 years later they claimed that I owed them money and now I can't get a bank account when I owed them nothing when I close my account And they're only offering to fix it as well I guess you gotta hire an attorney

• A

  Adam Sznyitar
  5

  Love US Bank. Everyone is friendly and it's easy to get in and out. Everyone is so helpful. I would always recommend this bank to any and everybody. I have been with US Bank for about 11 years now and I have never had an issue with them! I feel like they are always ahead of the pack. 👍👍

• E

  Elsa Troncoso
  1

  So I went to this bank to pull out $260.00 about 2 weeks ago. I have a prepaid card so I can't just go inside a bank to pull out money due to this. The thing is the money didn't come out and it charged my account! So I tried to let the staff here know but they said "I had to contact my bank (Prepaid card) to file a claim" in which I did and it took about 10 business days to get my money back. The sad thing is I wanted this money to finish a purchase for a car. So I ended up having to miss out on that purchase I already had put $600 down and the owner didn't want to wait for my bank or this bank to issue my money back. So moral of the story don't use this ATM to get money out.

  Response from the owner

  Hello Elsa, Thanks for leaving us a review. I know how frustrating ATM malfunctions can be and I'm sorry to hear that you weren't able to complete the purchase as a result of this situation. I'm glad to hear that you're already in contact with your bank and that you've started a dispute to have the money returned to you. If it hasn't been returned to you yet, I hope it is soon. I have reported the issue to our ATM help desk to make sure the machine is serviced. Thanks again for reaching out. ^Caitlin

• A

  Adam Moretti
  1

  If you want to use the ATM during business hours you’re out of luck. It shares the commercial window account and I’ve been stuck there twice for 10 minutes or more on my lunch break while they help someone from a business do their banking. Will never go here again.

  Response from the owner

  Hello Adam, Thanks for reaching out. I'm sorry to hear that your experience left you so frustrated. If you'd like to discuss this in further detail, we'd be happy to give you a call. Please send us an email at [email protected] with your phone number and reference number 6660. Once we receive your number, we'll give you a call within 2 business days. I hope you have a good day. ^Caitlin

• L

  Linda Patrick
  5

  Wonderful management!!! Actually took the time to listen to what happened with my account rather then judge me and be rude to me like the other branch.. I will definitely only deal with this one from now on..

• E

  Elias “Eli” Elizaldez
  5

  I always have a pleasant experience when I go to any of the locations. Great and very nice management. Shout out to Julio, Claudia, and the Lohnman branch crew!!!

• C

  Cris Hernandez
  2

  nice staff, had to close my account due to 200 dollars in overdraft fees they didn't want to waive

  Response from the owner

  Hello Cris, we understand how unexpected fees can be frustrating. If you’d like to have them reviewed, please contact our 24-hour customer service team at 800-872-2657. Thank you for taking the time to leave us a review. ^Jessica

• M

  M D
  5

  Very friendly and helpful staff. Drive thru is always quick. I've had nothing but great service here.

  Response from the owner

  Hello Mandy! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• M

  Michael Reed
  1

  Aparently they only help US Bank Members

  Response from the owner

  Hello Michael. We are sorry to see that this was your experience. Some services we offer are reserved for customers only, but we never want someone to walk away feeling as if we did not want to help. We would like an opportunity to speak with you about the interaction, and offer our assistance. Please send us an email to [email protected] with your phone number, and one of us will be happy to call within the next 24-48 hours to assist. Please include reference number 1046 in the subject line. We look forward to hearing from you and hope to help you reach a resolution. Thank you. ^Ryan

• L

  Lacie Soper
  5

  Everyone is so nice & helpful!

  Response from the owner

  Hello Lacie! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team