U.S. Bank Branch Old State Rte, Batavia

U.S. Bank Branch Reviews

• T

  Tee Willi
  5

  Everytime I've visited this branch with my mom (or on her behalf), the experience was easy, efficient, with accurate results. And who ever assisted us (or me) was friendly and knowledgeable. They've helped with account updates after my dad died, notorizing of legal documents that another large bank turned into a monumental situation, and recently with depositing large checks. That transaction was done in about 5 minutes.

  Response from the owner

  Thank you for taking the time to leaves us a review, Tee. We appreciate the kind words. All the best. ^Michael

• J

  Jeff Brown
  5

  Heather and the whole team there have been great. Yes, I get aggravated with some new rules that all banks follow like scheduling appointments to open accounts, or deposit boxes, scheduling most stuff now due to industry regulaton changes, lobbies being closed due to being short staffed cause most want to live off still-continued, increased unemployment benefits, and the like. But Heather and that crew have been helpful+ wherever they can. EDIT: Oh yeah, plus you still get to them by dialing number provided and pressing 3. Not many banks can claim that thes days.

• J

  Jesse Webster
  5

  US bank has always been good to me but I highly recommend Jasmine Muchmore. She helped me refinance my mortgage that I thought I would be stuck in forever I had a good rate but bad company. I was promised a lot up front and was doubtful based on previous experience trying to refinance, but in the end I got even better than promised! And It was relatively hassle free. Great experience

• K

  Kimberly Reed
  1

  Definitely need to advertise that you DO NOT let a person walk in and open an account! . I took off work an hour early and then was asked by the teller why wouldn’t I call them to be accommodated. It’s a freaking walk in bank and we already have one account with you! NOT FOR LONG…..oh and that accounts been with you for at least 15 years! Very very bad customer service

  Response from the owner

  Hello Kimberly, I'm sorry to hear that the branch wasn't able to assist you when you visited. We'd really like to speak with you about what happened and to help however we can. Please send us an email at [email protected] with your phone number and reference number 3228. Once we receive your number we'll give you a call within 2 business days. All the best ^Caitlin

• B

  Brandon Hatfield
  1

  Old school banking. Bank teller named Heather told me to “stop talking” when I was having a conversation about an issue with my account. Very rude, multiple issues over the years. Time to close this account.

  Response from the owner

  Hi Brandon, thanks for reaching out and providing your review. At U.S. Bank, we pride ourselves on providing a high level of customer service at all times. Because of this, the behavior you've described in your review is incredibly concerning to us and we'd really like to speak with you further about what happened. Please send us an email at [email protected] with your phone number and reference number 5036. Once we receive your number, we'll give you a call within one business day. Thanks^Caitlin

• E

  Elise Miller
  1

  Rude uninformed 'manager' with lack of common decently or any social skills or ability to relay policy to correctly. Completely incompetent, honestly chase bank is better.

• G

  Gerry Peregrina
  5

  Jasmine Muchmore is my banker and she is so nice and professional, I love US Bamk because of the personal service