U.S. Bank Branch N Vermont Ave, Los Angeles

U.S. Bank Branch Reviews

• K

  KenMixtape
  2

  Not a big fan of understaffed businesses that use the excuse “No one wants to work”. Of course no one wants to work part time for little pay with no benefits while other employers are offering so much more. Pay and respect your employees better or watch your business lose to competitors!

• a

  alber Garcia
  1

  Legitimately disappointed. All I wanted to is open a checking account and the bank teller said no because they were going to close in one hour and it was only her and another bank teller working. There was absolutely none one waiting in line and it was jus me.

  Response from the owner

  Hello Alber, I am sorry to hear you were unable to open a new account at your local branch today. If you are still interested in a new account, please visit usbank.com/checking to apply online or call Relationship Banking at 800.444.1244 to apply over the phone. I hope this helps! ^Kim

• S

  Sydney Bartholomew
  1

  I never write reviews but I've been a US bank customer for almost 20 years now and this is bar none the worst branch I have ever visited, so bad that I usually drive out of my way to go to a different branch when I have time. Understaffed, incredibly slow, the tellers & manager especially are SO freaking rude, and there's like a 50% chance you're not even gonna accomplish what you need to here because they seem unable or unwilling to perform the basic functions of a bank. Just awful.

  Response from the owner

  We’re sorry we’ve let you down in providing exceptional service, Sydney. It’s never our goal to leave you feeling this way. If you'd like to discuss the concerns you've mentioned, please send us an email with your phone number to [email protected], including reference number 5010. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• A

  Amari Marshall
  1

  Their manager is the worst and needs to be fire immediately. It’s disappointing to know US Bank would have a person like her representing them. Never had a problem with the company , until I called and talked with this branch.

  Response from the owner

  Good morning Amari, I am sorry to hear you had a negative experience at this location. We never want our customers to feel they were treated poorly. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the interaction, including your phone number and reference number 10584. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• E

  Eugene Chun
  1

  All teller is so rude. Looks like don't wanted work. This branch should closed. I decide to close my business account with US Bank. Even After 15 minute left from the bank, I still feel so upset about the teller.

  Response from the owner

  Hello Eugene. Thank you for taking a moment to share your experience with us. We are sorry to see that this was your experience, and would like to speak with you to learn further details. Please send us an email to [email protected] with your phone number and reference number 3906, and we will be happy to call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

• J

  Jamie Sisley
  1

  Hands down the worst bank I've ever done business with. I came in on a Thursday afternoon to conduct a wire transfer and they said their rules suddenly changed- I had to come back the next morning for them to even accept a transfer request. I came back the next morning to process the transfer- they PROMISED me that the transfer would occur by end of day, and it did not. When I called the branch this morning, they honestly didn't seem to care at all. Their negligence is causing me a lost business account now. I'm pulling my U.S. Bank account after the holiday. I don't know how this bank is still in existence- their bankers need to be trained better. Stay away from them if you can.

  Response from the owner

  We are sorry to see that this has been your experience with our Los Feliz Branch, Jamie. We would like to speak with you and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 2694, and one of us will be happy to call you within 24 business hours to assist. We look forward to hearing from you. Thank you. ^Ryan

• M

  Max Wood
  2

  FYI: This bank does not offer notary services for documents not directly related to US Bank. If you were looking for a bank that does go elsewhere such as Wells Fargo, Bank of America, or Chase.

• J

  Jessica Eufragio
  1

  This branch their customer service it’s the worst the Manager Stella there was not welcoming and really rude she was arguing why I was depositing my money inside the branch. What I can’t deposit inside or why is she rude ?

  Response from the owner

  Hello Jessica, I’m concerned to hear about your recent experience. Our goal is to provide great service, so I am sorry we have fallen short. Please email your phone number and reference #10532 to us at [email protected] and we'll call you within 2 business days. We welcome the chance to discuss your visit further. All the best, ^Kim

• D

  David Carrillo
  1

  Ask for help with account with no help at all.. very unprofessional makes me feel like they don't value me as a customer.told them ima close my account they tell me thats fine. Assistants manger didn't make things better

  Response from the owner

  Robert, let me start off by apologizing about the way that you were treated. I can assure you that not only do we value you as a customer, but we appreciate you being a part of our family. If there is any way that we can have a single chance to try and right our wrongs, then please send your phone number and reference 2234 to [email protected]. I can assure you that we will do everything possible to rectify the situation. Hope to hear from you soon. ^Chris

• N

  Nory Reyes
  1

  Very bad experience with the manager and the staff. They dont care your concern they even say we cannot do anything with your concern instead of helping you to solve the problem. Worse staff ever especially the manager un professional.

  Response from the owner

  Hello Nory. We are sorry to see that this was your experience with us. We never want to see a customer leave feeling that we did not care to resolve the situation. We would like to speak with you and learn more about the experience. Please send us an email to [email protected] with your phone number and reference number 7264, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan