Wells Fargo Bank N Vermont Ave, Los Angeles

Wells Fargo Bank Reviews

• S

  Sapat Lang
  5

  Went to ATM. No wait for me. Lady helpful. Free parking but limited. This branch gets busy all the time. Drive through ATM available.

  Response from the owner

  Hi, Sapat. Thanks so much for your feedback on this location. Have a nice day. -Shannon, Wells Fargo HL Social

• P

  Pavel Kipan
  1

  One of the worst branches of WF. Always a huge line on entrance, never have a chance to get parking space, super slow service, location is crowded by crazy and homeless people around, not feel safe at all here.

  Response from the owner

  Thanks so much for your feedback, Pavel. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• A

  Ara Perez
  1

  End of month, 90 degree weather, NO AC inside, and 1 teller!! Need I say more??!!

  Response from the owner

  Thanks so much for your feedback, Ara. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• A

  Adam Rose-Levy
  1

  Really disappointed with this branch. I recently opened a business account and attempted to deposit a check, only to be informed that there would be a 7 business day hold on receiving the funds, as they had to verify the check and the account was new. According to corporate Wells Fargo, branches have the authority to override this hold and expedite the verification, but this branch refused to do so. Poor customer service, rude teller. Frustrating as I will now have to pay out of pocket on an upcoming project as I wait for these funds to clear. Go elsewhere.

  Response from the owner

  Hello, Adam. I can understand why you're frustrated about the hold on your deposit. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thank you for your feedback on this location. -Shannon, Wells Fargo HL Social

• A

  Alex Lexva
  1

  I have boost mobile service, and I have my debit card from this bank connected to my cellphone service During this covid, I was $35 dollars short , the bank paid boost mobile to forced me to pay this bank an extra $35 fee. This is how the bank is helping people during this time of crisis. Just imagine how the handle thier business on the regular basis.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• J

  Jacob Reed
  2

  This is a terrible branch. I had my identity stolen and not only were they unhelpful, they were downright rude. I very nearly closed all my accounts with Wells Fargo, but then I just started going to other branches, all of which have given me excellent customer service. I'll never go here again if I can help it.

• I

  Irina Estyunina
  1

  Drive through ATM took my money and couldn’t finish the deposit for some reason. The best part - it DID NOT RETURN MY MONEY. Now I have to call multiple numbers and wait up to 10 days to get them back. Wtf Wells Fargo?

  Response from the owner

  Please accept my apology for what happened, Irina. I’ll look into this for you and do my best to help. Please email me at [email protected] with your username, full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. I look forward to the chance to address your concerns. -Shannon, Wells Fargo HL Social

• S

  Sue Chae
  1

  My school has been fundraising for villages in Africa with very little access to clean water. Most of our students come from low-income families so we held a Penny War to collect change. In order to raise more money, some of the staff members went and bought a box of pennies ($25) from their banks to contribute to the cause. All the loose coins were exchanged for cash through Coin Star, but I wanted to deposit the rolled coins because to my knowledge rolled coins can be deposited to my account at my bank for free (Coin Star charges a percentage). So I stopped by this Wells Fargo location for the first time and had the absolute worst experience. The security guard, the tellers, the greeter were very friendly and helpful. Unfortunately, one of the two female branch managers (the Middle Eastern? one: Marina?) was...DISGUSTING. She basically interrogated me about where I got the coins (as if I stole them?), why I'm at her branch, if this were a one time thing or if I planned to come back, and so forth. She did this in front of her staff and other customers. I was red in the face because I was so embarrassed. Then she kept telling me her vault was full and she didn't need these pennies. Then she told me that since I didn't have a merchant account, I can't exchange coins-not even rolled ones- for cash. I told her I called the main line in advance to ask if I can bring in coins and she told me that the people who answer the calls don't work in a bank so they pretty much don't know what they're talking about. I've been a Wells Fargo customer for almost 20 years now. I love Wells Fargo. Unfortunately, this woman is a poor representation of such a fine institution. I HIGHLY RECOMMEND YOU DON'T GO TO THIS BRANCH. This is the one by Vermont & Sunset.

• M

  Medical Questions
  1

  Did not want to give me a promotion because the advertisement wasn't mailed to my name. Wells Fargo just lost a new account and a new member. I changed my mind about opening.

  Response from the owner

  I apologize for any frustration. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• G

  Gabriel Salazar
  1

  This is my go to branch, but lately it seems that presentation is no longer necessary. The floors were ridiculously filty today. Wished I could upload a photo.

  Response from the owner

  Thank you for taking the time to review this location, Gabriel. We strive to exceed customer expectations, and I'm very sorry for the long wait. Please send an email to [email protected] with some additional details about your visit (no account numbers), and I’ll do my best to address your concerns. I look forward to hearing from you. -Casey, Wells Fargo HL Social