U.S. Bank Branch N Division St, Spokane

U.S. Bank Branch Reviews

• E

  Emily Much
  1

  I’ve banked with USbank for years and have had no issues. However, this branch’s ATM shorted me $50 on one of my cash withdrawals despite taking the full amount out of my account. I spoke with 3 different people at this branch trying to resolve the issue and reclaim my money. Nobody would help me after stating my claim was denied and offering no further explanation. It has been almost 3 weeks since the incorrect ATM withdrawal and I still don’t have my money back. What should have been an easy fix has turned into USBank stealing $50 from me and nobody at this branch doing anything to help. I am now working with their corporate offices to try and resolve this issue. My experience at this bank has been frustrating enough that when my claim finally gets resolved to my satisfaction, I will be taking my business elsewhere. ATM malfunctions happen! But not helping me recover my money is inexcusable.

  Response from the owner

  Thank you for taking the time to leave us a review, Emily. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 2070. We look forward to hearing from you. ^Michael

• K

  Kaity Trudeau
  1

  To start with none of the employees are wearing their masks properly some not at all. This is Washington state and we have a mask mandate regardless of vaccination status. I have already been waiting 5 mins and tons of people sitting at desks not helping one but I should have to wait almost 10 minutes? Doesn’t make any sense

  Response from the owner

  Thank you for taking a moment to share your experience with us Kaity. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 0167, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray

• M

  Misty Heath
  1

  We had a final expense check that we needed access to quickly to cover some expenses related to a family members death. Our bank wanted to hold the funds. The check was drawn on US Bank and the rep at the window of this location said they couldn’t help. We went down to the branch on Indiana and they helped us with no problems and even waived the check cashing fee because of the North branches poor service. If you need help avoid this location. Worth the extra drive to hit up the guys on Indiana.

  Response from the owner

  I'm sorry you didn't get the help you needed when visiting our branch, Misty. I'd glad to hear another location was able to accommodate you. If you would like to discuss your experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 10356. One of us will be happy to give you a call within 2 business days. All the best ^Michael

• J

  James Tollefsen
  2

  I've never had an easy experience here. Ever. This bank is sub-par compared to ANY other bank I've been with. Outside of deposits and withdraws it takes forever to get anything done. A manager always ends up stepping in and trying to steer me a different route. Their organization is a mess and half the time no one is in their "central" office. As such, my documents can rarely be accessed and I have to come back. DO NOT BANK HERE. It's the definition of big business.

  Response from the owner

  Thank you for taking the time to leave us a review, James. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 10362. Once we receive your phone number, we'll give you a call within 2 business days. We look forward to hearing from you. ^Michael

• G

  Gil Lavigueure
  5

  I have been doing business with banks all my life, and frankly, I normally have had nothing good to say about banks. My relationship with US Bank, however has been different. I have recently needed some special services that take up lots of time. Michael, the bank manager in the North Division branch has treated me as if I was family. I really appreciate it. I recommend the branch, and Michael to everyone.

• A

  Ali Resai
  1

  Every time I visited this Branch for any issue they tell me to call customer service not helpful at all avoid this branch.

  Response from the owner

  We’re sorry for the poor service, Ali. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 5208. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• F

  Flower Child
  2

  Theres some nice people working here but it takes wayyyyy to long for the drive thu line better put gas in your car before you get in line cause you're gonna be there for a while

  Response from the owner

  Thank you for taking the time to reach out with your review. I know how frustrating long waits can be and I'm sorry for any inconvenience caused by this. We have temporarily adjusted operations to promote safety and we are working to assist everyone as quickly as possible. For your convenience, many transactions can be completed digitally using usbank.com, our mobile app, a U.S. Bank ATM, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps. Respectfully^Caitlin

• E

  E Toca
  4

  Sometimes super long lines that take forever to move, nice enough employees tho

• S

  Sr B
  1

  Tellers don't know what they are doing and just turn customers away when they get confused.

  Response from the owner

  Hello Rick, Thank you for leaving this review and bringing your experience to our attention. We'd really like to speak with you further about this. Can you please send us an email at [email protected] with your phone number? Please also include reference number 5957. Once we receive your number, we'll give you a call within 2 business days. We hope to hear more from you soon. ^Caitlin

• N

  Nathan Lawson
  5

  This one is great. 24/hour atm. And the deposit doesn’t require a envelope

  Response from the owner

  Hello, Nate! Thanks so much for the 5-stars! We appreciate you and hope you have a great day :) The U.S. Bank Social Media Team