U.S. Bank Branch Englewood Pkwy, Englewood

U.S. Bank Branch Reviews

• D

  Deeka Mcdaniel
  5

  Going to the bank is such a chore. I don't usually write reviews, but after the experience I had with Lyndsie, how could I not! She was so patient and knowledgeable regarding all of my questions and made the whole experience as easy and stress free as possible. The past year has been a challenging time for many people, and despite my initial grouchiness and concerns, she remained professional, provided reassurance and even made me genuinely laugh. Now thats customer service! Definitely will be a repeat customer.

• J

  Joshua Bodkin
  5

  Lyndsie was a blessing to meet. I was having one of the worst days ever, And she really showed me that no matter how bad of a day u think u are having. U can turn it around. For someone to go out of her way and be such a amazing employee really makes me love this bank so much. I don’t think I would be having a bank account anymore if it was not for Lyndsie going above and beyond being the best employee. Thank you so so much.

• M

  Michael Mast
  1

  Wow Raul calls me and my credit card is ready I'm thinking what credit card I get there and he got me mixed up with another michael my time is valuable Raul understand

• A

  Amanda Lawler
  5

  I witnessed a customer be completely rude and out of line to the bankers here, I don't know how someone can be that mean and aggressive towards them. I mean, Lyndsie and Vivian are the sweetest ladies and are so knowledgeable and funny too!! And they remember my name every time I come into the branch. This is my #1 choice for US Bank location because of them!

• A

  Arlene Levie
  5

  Awesome customer service! Want to give a special shout out to Lyndsie Brown who took the time to teach my son( who is disabled) how to manage his accounts. The people who work here go the extra mile.

• k

  katherine purcell
  5

  My name is Karen, and I have been a customer of US Bank for many years. Recently I had a difficult situation that I needed help with and Justin Long provided me with incredible service. He went out of his way to help me, and took his time patiently addressing the problem. Justin has helped me several times, and is continuing to do so and I am extremely grateful for all of his help. He has turned a stressful situation into a great experience. Thank you Justin for you awesome and considerate service!

• S

  Sss Llc
  1

  This location isn't even worth 1 star. I have used this bank for multiple years, and one day they just want to close my account with no explanation and withhold thousands of dollars from me and my businesses. This has been going on for 3 months, and i have yet to receive any of the money that was in my account when they decided to close it. I am beyond frustrated with this company and the employees (like lindsey) !!! Covid has put everyone in a financial bind, and now us bank thinks they are entitled to do the same.

  Response from the owner

  Hello Sss Llc, thank you for taking the time to leave a review. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 10202. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

• R

  Robert E. Newman IV
  5

  Lindsey has gone above and beyond for me on numerous occasions. She is my favorite at the branch to work with, and look forward to checking in with her when I visit the branch. It's people like her that really make the world go round.

• d

  dan boden
  5

  Mellissa the manager recently helped me with an auto loan. Im so thankful for her time and help. Not only did she save me money by financing through US Bank, but she even called the dealership and helped me with some problems on the dealership side. Highly recommend this branch! Thank you so much Mellisa!

• B

  Brandon LaFontaine
  1

  I tried to do a wire transfer here. Pure incompetence for the whole experience. First the lady took a call while filling out the paper work. She did not fill out the forms correctly as I would later find out. So I later called asking why my money wasn’t transferring. The lady on the phone said she was the branch manager and that she would help me right after she helps another customer. I’m on hold for 10 minutes when I decide to drive to the branch while on hold. When I arrive and speak to a person behind the counter they said they had a problem with the paper work. They didn’t even bother to contact me, I had to contact them. I talked to a teller and he pointed out how there were mistakes in the paper form needing corrected and that they wouldn’t be able to transfer the money for two days. He then said I wish my bank manager was here but she just left to go on a break (the same woman who said she couldn’t help me because she was helping another customer). At that moment, I ended my call where I was placed on hold for 40 minutes. I took my papers and left for a different branch.

  Response from the owner

  Hello Brandon. We are sorry to see that this was your experience when working with our Englewood King Soopers Branch. We would like an opportunity to speak with you further about the sitation and offer our assistance. Please email us at [email protected] with your phone number and reference number 2110, and one of us will be happy to give you a call within 24 business hours. We look forward to hearing from you. ^Ryan