U.S. Bank Branch Olentangy River Rd, Columbus

U.S. Bank Branch Reviews

• A

  Ariel Scanlon
  1

  This branch is unbelievably bad. The branch manager here (Christopher Hunt) told us he had to place a three day hold on a large check we deposited (that's pretty typical of any bank) however when the 3 days were up, we found no money in the account. We called to find he had placed a 14 day hold without any notification. We were obviously upset so we called and were told it would be a few hours to fix this and he couldn'tgive us a legitimate reason as to why. After hours passed with nothing, we went into the branch. We met with Christopher in person who was rude, raised his voice at us and also laughed when I told him we had no money for food without the money we were waiting for. He actually snickered at us. When we told him we would be filing a complaint he smiled and said he was the branch manager so we had no one to complain to. Wildly inappropriate behavior. I think its cruel to laugh at a family when they express concern for lack of food due to a hold on their money. I've filed with the BBB as well as the Federal Reserve complaint system. Do NOT use this branch. It's manager is an arrogant, cold human being. Worst experience ever with a bank

  Response from the owner

  Thank you for taking the time to leave us a review, Ariel. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 2069. We look forward to hearing from you. ^Michael

• R

  Ryan L
  1

  This is the slowest US Bank I have ever visited. Everytime it's like there's no urgency for customer's time. Not one other customer here, I only wanted to deposit a USBank check into my checking account. It should clear in full, immediately, but instead only $100 cleared. Now I can't pay my babysitter in full. Thanks a lot US Bank.

  Response from the owner

  Thanks for leaving us your review, Ryan. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather