U.S. Bank Branch S Hover St, Longmont

U.S. Bank Branch Reviews

• D

  Destiny Snyder
  1

  Branch manager is disrespectful along with staff.. he speaks to everyone with an attitude and acts like he’s better than everyone else.. definitely would not recommend this site… would give 0 stars if i could… 10/10 do not recommend

  Response from the owner

  We are sorry to see that you are unsatisfied with your recent experience with us, Destiny. We thank you for taking a moment to share your review. If further assistance is needed, please reach out to our Customer Service team at 800.872.2657. Bankers are available anytime, and will be happy to help. ^Ray

• J

  Jonie Myers
  1

  We tried to cash a check at the US Bank branch at Hover & Nelson. Branch manager, Joe Williams would not cash and said "how do I know you didn't already deposit today." We do not appreciate being assumed a thief! We will never do business with US Bank ever!

  Response from the owner

  Good morning, Jonie. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5095 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• G

  G Carter
  1

  The branch manager Joe is less than helpful. If you need someone to help, go to a different branch!

  Response from the owner

  Good morning, thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0697 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• L

  Lexi Romero
  1

  Every one that works here is snooty. I bring deposits for my job and the tellers actually tell me when I can and cannot make deposits. "You should have come earlier you have plenty of time, I'm the only one here." "Sorry no rolled coins today" (only a couple of times have I actually got what I needed, and I come OFTEN). To say that the tellers lack basic customer service/communication skills is to put it lightly. The only reason this bank is open is because they are open sundays, though I doubt they will have what you need.

  Response from the owner

  Hello Lexi. Thank you for taking the time to review your experience with us. We are sorry to see that you are having troubles with some transactions, and we would like to speak with you further about these situations. Please send us an email to [email protected] with your phone number and reference number 5128, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• S

  Scott Wilke
  1

  Completed a mortgage refinance and HELOC through this branch because our Firestone location has been closed. Here is a list of the screw-ups by branch staff: 1. After booking the closing, which included working around both my wife's and my work schedules, when we arrived they had no record of our appointment and no closing paperwork prepared. An hour later they called apologizing, explaining the person who set the appointment did not enter it into the scheduler platform they use. 2. Somehow our mortgage was set up without an escrow for taxes and insurance - without our knowledge or approval to do so. I'm still trying to set up an escrow, which has been an on-going process for more than a month. 3. After rescheduling and completing (we thought) the closing for both the mortgage and HELOC, six weeks later we received a message from the branch saying they lost the paperwork for the HELOC, and we'll have to schedule another closing to sign all the papers again! Unbelievable!

  Response from the owner

  Hello, Scott. We are truly sorry to hear you had a poor experience. We want to make sure you feel satisfied and that we truly value having you as our customer. We would like the chance to talk with you further about your experience and help in any way we can. Please email your phone number and reference #8129 to us at [email protected] and we'll call you within 2 business day. Thank you. ^Rick

• A

  Adam Baker
  3

  I don't understand why banking hours have been shortened. Other locations have been closed altogether due to COVID so we need this location to at least maintain its traditional banking hours. It's impossible for me to get to the bank when they are currently open (10-4). What is the reason for shortening the banking hours at this location?

  Response from the owner

  Hello Adam, Thank you for reaching out and for providing your feedback regarding the current hours. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. In the meantime, many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App, using a U.S. Bank ATM, or by calling our 24-Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. Respectfully^Caitlin

• K

  Kayti Vogel
  1

  I have banked with US Bank for years, never in my life have I been inside to a bank where the customer service was so lacking. I tell was not friendly and seemed to be upset with the fact that I had more than one deposit to be done and that I was taking up her valued time with something less important than what she was going on prior to my arrival. I will no longer choose this location to come into.

  Response from the owner

  Hello Kayti, I can only imagine how frustrating this experience was for you. We never want a customer to feel like they are an inconvenience. We would like the chance to discuss your visit further and answer any questions or concerns you have. If you are interested in speaking with us further, please email your phone number and reference #1352 to us at [email protected] and we'll call you in 24-48 business hours. We appreciate your review. ^Kim

• S

  Sabra Schommer
  1

  I have to put a star bit they don't even deserve that!! Horrible service. Snooty stuck up, act like we as the customers are inconveniencing them!! I am currently trying to get my boss to switch who we bank with. Personally I would not bank here. Just an fyi if you don't make an appointment you possibly may end up waiting 15-20 min for whatever is more important than the customers.

  Response from the owner

  Hello Sabra. We are sorry to see that you had to wait so long to see someone. We are doing out best to ensure a safe and efficient visit for our customers. If you would like to schdule a visit, please do so at usbank.com/locations. We hope this information is helpful. Thank you. ^Ryan

• R

  Randy ranson
  5

  I had a certified check issued for my son, i spelled his name to Mason, the teller, twice. He misspelled the name , so when my son got the certified check the bank would not honor it. I had mailed the check overnight to Richmond Virginia, when I went back to the branch for some help that said there was nothing they would do. After I have the check overnighted back to me and then overnight it back to Virginia I will have spent aver 75.00 dollars because Mason the teller can't spell. I will be fileing a small claims suit against this branch and if need be I will hire an attorney. If US Bank conducts its self this way with all its customers beware and don't bank with them. I am very happy with the way that Bart , the branch manager and Casey , a teller, handled the problem. They are both true professionals who listened to my problem and together we came up with a solution the was perfect. They have earned my utmost respect and I will continue to do all my banking with US Bank.

• M

  Mr. Serious
  1

  Too bad zero stars is not an option. Never choose USBank. Rude staff and the app will trick you into overdrawing your account that way you owe them money. Even after I specifically opted to NOT have overdraft protection. Scam artists.

  Response from the owner

  Thank you for taking the time to share your experience, Mr. Serious. We understand that overdraft situations are frustrating. We would like to speak with you about the experience and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 4141, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan