U.S. Bank Branch E Hampden Ave, Aurora

U.S. Bank Branch Reviews

• D

  Derek Wachter
  1

  I'm sad to give this branch 1 star but they have let me down so much in the past 6 months! They took forever to remodel their branch and the service through the drive through was pretty horrible. First of all you can't hear them through the speakers and to do a simple deposit it took over 15 minutes. After they opened their lobby, I went in to do a business deposit and get change for my business, something my business has done for 23+ years, and they told me I was only able to do business deposits via the night drop. Sorry but no thank you! I have better things to do with my day than have to come back every morning and pick up my deposit slips and simple change orders. Pretty sad they are pushing local businesses away, especially businesses that have had accounts since 1999.

• J

  Jordyn Seto
  1

  Definitely a racist branch! As a Asian I was ignored by all three employees then told to go sit down…Hispanic lady comes in and they are first to greet her with customer service ok whatever then it’s my turn and get told that I cannot her help depositing money wow! Do better is bank cmon!

  Response from the owner

  Hello Jordyn, we’re committed to maintaining a welcoming and diverse environment in all our locations and don’t tolerate discrimination of any kind. We’re troubled by your comments and would like to learn more to ensure your concerns are properly addressed. Please send us an email to [email protected] with your phone number and reference number 1969, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray

• J

  Just “random” Me
  5

  I have always had a positive experience at this branch. I had visited on many occasions prior to the pandemic for my personal bank account. When Covid hit and I couldn’t get an appointment to open my business account, I looked online. I was pleasantly surprised at the simplicity of the process to open a new account. My account was up and running within minutes. I am so grateful that U.S. Bank has made the changes needed to stay effective during these challenging times. I do a fair amount of my banking online and their app is amazing too.

• D

  Debi Howard
  1

  The last 2 times I went to this bank there has been nothing but problems. What I don't understand is both times I went there I had deposit slips saying what account I wanted to deposit the money in. And they decided to deposit the money in a different account. I don't know if they can't read or what their issue is. But after this morning I will never go back to this bank again. Their service is terrible

  Response from the owner

  Good morning, Debi, thanks for taking the time to leave a review. I apologize that the service you received at this location wasn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 4249 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• S

  Samantha Mickelsen
  1

  Worst bank EVER! Drive thru is supposed to be convenient, but they put you last. There was no one else in line and still waited 20 mins to do a deposit. What?! Stupid. I used to work for a bank. It shouldn’t take this long. Ever.

  Response from the owner

  Hello Samantha, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• P

  Pete Guttenberg
  1

  Waited 30 minutes in line to be told I can't get service because they don't accept digital ID and only have 2 overly chatty tellers on duty

  Response from the owner

  We are sorry to see that you experienced a long wait time during your visit, Pete. Your time is important to us, and we hope we did not cause a delay. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. If further assistance is needed, please send us an email to [email protected] with your phone number and reference number 0981, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

• M

  Marie Campbell
  1

  Just sat in line in the drive thru; pulled in with 1 car in front of us at 4:56 pm. It was our turn to make a deposit into the (landlords account) and the teller states the branch is closed. I replied we were waiting in line. The teller replied sorry we are closed.... 5:02 pm is the time. I will be sure to inform the account holders. No wonder your branch has a rating of a 2. If I could give a rating of zero stars that's what it would be. No one should bank with us bank. I am thankful I bank at chase.... they are awesome!!! Please use chase.

  Response from the owner

  It is concerning to us that you arrived prior to closing and were refused help, Marie. That is definitely not experience we want anyone using our drive thru to have. If you would like to discuss this further, please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 2037. Once we receive your phone number, we'll give you a call within 24 business hours. We look forward to hearing from you. ^Michael

• G

  Gina Cacciatore
  1

  If I could I would give this branch ZERO stars. Tracy who states she is in management is completely rude and extremely unprofessional. The bankers at the bank couldn't even take the time to help me and figure out what was going on with my account stating they could not do anything and tried to pawn me off on customer service, who then referred me to your branch. The only person that was somewhat helpful was Eric and he stated he would call me back a number of times with no prevail. When you go into this bank they make you feel like you are a criminal out to get them. Customer service is awful and I would highly recommend not banking with them.

  Response from the owner

  Hello Gina, You should never feel like a criminal when reaching out to us, whether at the branch or through customer service. I'm so sorry that this is the impression you got when you contacted us for help. We really want to speak with you about your experience. Please send us an email with your phone number and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 986. Once we receive your number, we'll give you a call as soon as we can, within 24-48 business hours at the absolute latest. We hope to hear from you soon. ^Caitlin

• B

  Ben Runtz
  2

  Worst bank in my 30 years of banking. Extreemly slow. My average drivethrough wait is 30 min. Nit much better when going inside. The place is full of annoyed workers and fake smiles.

  Response from the owner

  Good afternoon Ben, Thank you for taking the time to reach out about your experience. I know how frustrating long waits can be and the behavior you've described is very concerning to us. We'd really like to speak with you about your visit. Please send us an email at [email protected] with your phone number and reference number 7938. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• J

  Jennifer Nokes
  4

  It was very busy today, doesn’t look like a lot of staff was available. Be kind to those who showed up. The place is a mess lol but they said they’re remodeling next month. Take it easy on them as I’m pretty sure it is stressful during this time.