Wells Fargo Bank S Buckley Rd, Aurora

Wells Fargo Bank Reviews

• S

  Shakir Muhammad
  1

  The drive-thru lanes that used to be on the backside of the Bank are all closed now. The line behind me is now 3 times as long. The understaffed workers are doing what they can. They are helpful and nice. End of the week, month, year holiday spending traffic? And choose another personal bank besides Wells Fargo if you want. Some months ago national Wells Fargo bankers were opening fake accounts for customers. It's hard to think that they did that on their own.

  Response from the owner

  I apologize for the inconvenience, Shakir, and I want to make sure your feedback is forwarded appropriately. Please send an email to [email protected] with with your full name, phone number, address, and Google username (no account numbers). I’ll do my best to ensure your concerns are addressed. -Casey, Wells Fargo HL Social

• T

  Tony Bullock
  1

  If you like waiting in long lines to give a bank money, this is your bank. 3 teller's on a busy Saturday morning, oh Wells Fargo

  Response from the owner

  I'm truly sorry you experienced a long wait at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• K

  Kailyn Hernandez
  1

  I have being with Wellsfargo for more than 20 years and I hardly go to branches but today that I went I waited more than 2 hours to speak with a banker. That's HORRIBLE CUSTOMER SERVICE. I am considering moving my business somewhere else where they don't make wait more than 2 hours.

  Response from the owner

  Thanks so much for your feedback, Kailyn. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• B

  Bryan Meinert
  1

  Wells Fargo keeps closing down branches making lines stupid long in the remaining branches.

  Response from the owner

  I appreciate you taking the time to share your feedback, Bryan. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll do my best to ensure any outstanding concerns you have are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• M

  Michael Kawelaske
  1

  In my roughly 15 years of using Banks this is by far the worst bank I have ever been to everything about it is horrible!!! If you have 30 extra minutes or more to stand in line to do anything to your account this is the bank for you.. if you want to have the lady at the door yell at you like she's the police and raise her voice and disrespect you this is the place for you.. if you like seeing two tellers on duty on a Saturday while there's a entire football team waiting outside this is the bank for you.. if you want to wait behind people that seem to spend 10 to 15 minutes at a teller this is the bank for you.. I wish there was a zero star button because I will never ever use this Wells Fargo again.. everything about this place sucks!!!

  Response from the owner

  Hi, Michael. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• B

  Brittani Gilmore
  5

  I used to use a different Wells Fargo for work deposits and I just recently started using this location. Every experience I have had here has been amazing. The staff always goes above and beyond. I would like to shout out Roxana, Samantha, Karla and Rashell for being absolutely amazing and so personable. Keep up the great work, it really makes a difference in my day.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Brittani. It’s wonderful to see that you’ve had such a positive experience with the team members at this location. Thank you for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• L

  Laura Piper
  5

  We use this Wells Fargo for the company I work for. I have been coming here for a year and it’s always the friendliest service. They acknowledge me by name and actually take the time to get to know me. The service here is outstanding and I recommend this branch over all the others! Thank you all for your great service!

  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been positive, Laura. We appreciate your feedback. -AJ, Wells Fargo HL Social

• P

  Phil Hartung
  5

  I would like to take a moment and thank Wells Fargo and in particular the young lady with whom I had the pleasure of dealing with this morning. Laina Carney is her name and I wish to thank her publicly for her wonderful spirit and cheerful attitude for the 45 minutes we spent clearing up a banking matter. I am not even a WF customer, but she made me feel welcome and valued during this time. She deserves a shout out for her professionalism and knowledge of the inner workings of what I needed done. Many thanks!!

• A

  Abby J
  5

  Everyone was so nice when I came in! I got greeted, asked if there's anything they can do and since I had multiple stuff to do I went to a personal teller. (Highly recommend Darren!!) He got everything situated in my account, helped me get my credit card paid off and made a lot of jokes that definitely made my day. Definitely will come back to this place! Don't know why there are bad reviews though; amazing, open and friendly place. Best Wells Fargo that I have been to!

• M

  Mun Gardner
  1

  The drive up ATM machines are basically worthless. I have been to them two times in the last two weeks and both times they were not accepting deposits. They should turn them off if they can't function properly. Going inside is worse because there is no emphasis on service. The teller lines are long and there are plenty of supervisors standing around but they don't step up to help the lines move. I go to several banks every month for my work and Wells is at the bottom when it comes to customer service.

  Response from the owner

  I appreciate your feedback. This is not the customer experience we strive for, and I hope you’ll accept my sincere apology for what happened. Please email me with your Google username at [email protected], and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing your concerns. -AJ, Wells Fargo HL Social