U.S. Bank Branch Stonecreek Dr, Pickerington

U.S. Bank Branch Reviews

• f

  fuq que
  1

  i deposited a check that would allow me to pay off my whole credit card debit in a timely manner. they purposely hold my check for an extended time so that they can charge me another interest installment. they are lame and are in love with charging people excessive fees. oooo you are struggling with a global pandemic.... owell heres an overdraft fee. they dont care about their customers they are just in love with money.... typical fractional reserve banking for you.

• S

  Susan Wiley
  1

  The bank teller today 05/14/2021 at 950am drive thru is rude. I know helps hard to find these day but your customers shouldnt have to deal with this. I will find a Different US bank from now on.

  Response from the owner

  Oh no! I’m concerned to hear about your recent experiences, Susan. We welcome the chance to discuss your visits further. Please email your phone number and reference #1974 to us at [email protected], and we'll call you within 2 business days to have the matter reviewed. We look forward to speaking with you and hope you have a wonderful weekend. Thank you, ^Kortnee

• S

  Sophia Barner
  1

  I am not sure why some people get jobs and want to talk down to people brendon was screaming at me like I was his child and of course that is probably why he did not give me his name so I had to call back and ask someone his name . This kid called me a liar said US bank has never had debit cards with more than a 1000.00 and I said mine does he said he could not and you could have never bought something over a 1000.00 with our debit card he told me I could not come back in his bank like he really owns it so how can I close my accounts now without driving all over town. I guess over 15 years at a bank just makes you someone that is an inconvenience to someone that does not have all the answers I will never go back to this branch and I can not go back to the store I was at today because I have been embarrassed the last time by US Bank

  Response from the owner

  Hello Sophia. We are sorry to hear that this was your experience. We would like to speak with you about this situation and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3788, and we will be happy to call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

• V

  Valentine Daniel
  2

  Just curious... when you walk into the bank and there are 6 workers within eye shot why do i have to wait 20minutes to deposit a check.?? Is there only one employee at a time who can handle customers ? Im confused..

  Response from the owner

  Hello Valentine. We are sorry to see that you experienced a long wait time when visiting. Your time is important to us, and we hope we did not cause a delay. For your convenience, many transactions (including check deposits) can be completed digitally, 24 hours a day. This can be done at any of our ATM or the mobile app. If you have further questions, please reach out to our customer service team at 800.872.2657. Bankers are available anytime, and will be happy to assist. I hope this helps and that you have a great day. ^Ryan

• W

  Wynter Palmer
  1

  So the ATM ate my card on Friday. So the first guy I talked to (Michael) I tell him it's not a u.s. bank card on Monday and he said that's fine we'll get it on Tuesday I call yesterday they say haven't received the bag yet so they couldn't give me my card. I go in there today then one employee tells me that the bank shredded my card because it wasn't a u.s. bank card and then the manager tells me it wasn't shredded but she can't release it to me because it's not a u.s. bank card and I said it has my name on it and I have my ID to prove that I am who I say that I am but you can't give me my card? So I called corporate and left a voicemail I'm waiting on the results for that. But if I could give zero Stars I definitely would. It's right before Christmas and it was no error of mine that my card was taken. I followed all the appropriate steps I even let them know in my first phone call that it was not a u.s. bank card it was a chime card. My bank takes two weeks to release a new card so now my family is screwed for Christmas because you guys can't really something that belongs to me because it's not your branch. So ridiculous

• L

  Latonia Booth
  1

  The bank manager is rude and unwilling to help. She also needs a serious lesson in customer service and proper interactive response. She thrives on taking credit for things she did not partake in instead of giving credit to those managed by her. Gaylan was fantastic he offered empathy and understanding and mostly a solution that worked. Had the bank manager not inserted herself into my situation after being asked repeatedly to go away because I was already being assisted the bank would have been a little better.

• J

  Jessica Hood
  2

  My General Contractor had written me a check for reimbursement of renovation expenses. He is a US Bank customer and so am I. I brought the first check to this branch to cash. The tellers called the account owner to verify it was ok. They asked me to give them a heads up the next time I want to cash a large check so they can be sure they have enough cash on hand. Brenda, the manager, was not there. I went there another day to give them a heads up that I would be coming to cash a large check. Brenda started asking me all kinds of personal questions about what the check was for and why I wasn't just depositing it. I answered all of her questions. She pulled up the check holders account and tells me there is not enough funds in it to cover the check. I had already told her I was coming back in a day or two when his deposit FROM A MORTGAGE COMPANY had cleared and the funds were available. She tells me she can't be sure the money will be there when I come back and she feels that his deposit needed to sit there for several days AFTER IT CLEARS before SHE would feel comfortable cashing my check. What?? Then she tells me that she doesn't know if she will have that much money anyway. She insists that I deposit the check and wait for it to clear. I said "I feel like for whatever reason, you PERSONALLY just don't want to help me." She just sat there looking at me. She just continued on with her excuses. I went to US Bank on Brice Rd with my check, after my contractor verified that he had funds. I told them what had happened with Brenda. The teller at Brice Rd apologized for Brenda's behavior and told me that should never have happened. She told me I was doing the right thing. The bank manager on Brice Rd also apologized for Brenda's behavior. They called my contractor and verified that he wrote the check and knew I was cashing it. However, they were running low on cash and didn't want to give me that much. They were upset that this could have been avoided if Brenda had taken the necessary measures to ensure the branch had enough cash. They called all the surrounding branches to find one with enough cash. No one had enough. As a last resort, the teller called Brenda to see if their branch had enough money. She didn't even get to say who I was before Brenda was saying "That's Jessica, isn't it??" and she goes on some rant about me. After several minutes, Brenda says they don't have enough cash. So the teller hangs up in obvious annoyance. She has a talk with her manager and says to me "I am so sorry that you have been treated like this. We are just going to go ahead and cash your check for you anyway. We don't want you to have to jump through any more hoops." So they went out of their way to give me some of their reserves. Then, I went to this branch to cash my grandma's pension check, as I have ALWAYS done. I am a POA on her account, to do her banking for her as she is 85 years old. Brenda decides that she is going to step in and tell me that I cannot cash her check because I am not my grandma. I said "but I have POA for this very reason. My name is on the account as POA." She tells me she doesn't personally have my POA on file so she will not cash it. I said "but I wouldn't be listed on the account as a POA if US Bank did not have the POA document." She refused to cash the check. I finally said "forget it... I will take it to Huntington!" I called this branch today to get a copy of a check we had cashed there back in February. Brenda answers the phone. I told her who I was and that I needed a copy of the widow's pension check we had cashed in February. Mind you, this is the same type of check she refused to cash this month. She asks me if I have the check number or know exactly what day I cashed it. I told her no. She then tells me she will not help me unless I give her that information. That it would be too much work for her to try to find the copy of the check for me. I have been banking long enough to know that this woman is on a power trip and just making things up to suit her own urges and paranoia.

• D

  David B Hannah jr (Skills 2 NV)
  1

  Where is everyone. One person running the drive thru and the lobby.. And he is slow as $@#*. Don't go to the one in Pickerington

  Response from the owner

  Thanks for leaving us your review, David. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• j

  john herbert
  5

  great overall branch, especially the teller by the name of Patience, I believe. Always very friendly, quick and above and beyond helpful. My favorite branch!

• C

  Colin Jones
  1

  Every Tuesday they close the atm at like 9 to 11. Didn't know it was possible to put money in a machine that slowly but they do its hallucinant.