KeyBank Postage Cir, Pickerington

KeyBank Reviews

• K

  Kwasi A
  5

  Just want to share a big thanks to the team at Key Bank! Our family had a potential fraud issue and the smart staff at Key Bank was able to locate the missing funds and quickly sorted out the issue. Very professional and dedicated team of bankers! Highly recommend! A+

  Response from the owner

  Hi Kwasi, Thank you for the shout out. So happy things worked out for you. We are always here to help you thrive financially. Have a great summer!! ^LH

• J

  Janie Stapleton
  5

  The tellers and branch manager at this branch are always very helpful and seem to really care about your experience with them. I receive wonderful service every time I call or walk in. The branch manager I spoke with today was very helpful and informative. She even requested that I follow up with her to make sure everything was properly dealt with on my account. Thank you! I called another branch earlier in the day and this teller said she couldn’t help me and referred me to the 1800 line...

  Response from the owner

  Hi Janie! We are glad to hear that our Postage Drive branch was able to assist you. We are excited to share your feedback with them. If you need anything please let us know. We are always glad to help. ^PG

• A

  Amanda Hirt
  1

  I do not recommend banking with them, I spoke with a representative to verify I would not receive any overdraft fees and the very next day had 3 separate $39 overdraft fee charges (w/o making any purchases) that the company refused to removed. Even spoke to the same representative who remembered what she had told me the day prior. Closed my account the very next day.

  Response from the owner

  Hi Amanda: What you described sounds upsetting. I'm sorry to hear you left us. We certainly want to earn your business back. If you have any questions or would like to provide any feedback send us a quick private message to get started. I'd be happy to help you! ^KeyBank Customer Care

• I

  Its Karlita Amora
  1

  Me and my sister came into this branch today so i can open a saving account! At first everywas great until they saw the amount I was putting in ! Then they stated asking me all kind of questions ohh how did you get this money where do work where did you work and giving me the side eye ! Long story short they lied and said my check was not clear and i was cleared and have been cleared for day !! They wouldn’t even give me my paper work for the account i opened!! I’ll be contacting my lawyer for the way i have and was treated! I called and key bank was every upset on how i was treat at this branch i would not be banking here and i canceled the account i open seeing that they didn’t even give me information or even allow me to take money out of my own damn account , maybe if i wasn’t a young African American girl with that much Money i wouldn’t have been treated that way ! But I’m a business owner and work for the state and never been treated in this manner I’m my life ! I will make sure this branch don’t get away with this ! I’ll be Contacting my lawyer and also the news ! Racist much !

  Response from the owner

  Hi Karlita - this is certainly not how we want you to feel when visiting a branch of ours and we apologize for the negative experience. We would be happy to speak with you and discuss anything that happened. Please send us a message at [email protected] with your name and phone number. ^ JJ

• L

  Larry Ferris
  5

  I've used this bank for many years and just now called with a question. The person taking my call was knowledgeable, courteous and quick to respond. Even though I got an answer I didn't like I understood exactly why. The point is sometimes you get an answer that you don't like, but that isn't a reason to rate a business low! On this interaction, I got a live person, no recordings and got my answer quickly with an alternative/solution, I can live with. Hard to find these days!!!

  Response from the owner

  Hi Larry, thanks for getting in touch and for providing your feedback. Finding solutions for our clients is something we take great pride in. Glad to hear we were able to help you. Please don't hesitate to reach out if we can be of assistance in the future. Thank you and have a great weekend!^CH

• M

  Michael Hallman Dahl
  1

  Just astounding. Several months ago, I overdrew my account by less than $35 and they hit me with $340 in fees. Recently, $12 in overdraws resulted in $195 in fees. When I called to complain, I was told why they were within their rights to charge the fees. What they could not explain is why they would choose to do so. A bank is only as good or bad as their employees. I would be ashamed to work at this institution.

  Response from the owner

  Thank you for your feedback Mike, if you would like to share any additional experience please send your feedback to us at [email protected] Please include your full name with a contact phone number. ^JL

• F

  Fatou Diop
  1

  Really waist of time not enough staffing been waiting for a form that the customer service send hours ago per what they said and they said that they didn’t receive it. Other than that the branch manager was nice. They just need to hire more people

  Response from the owner

  Hello Fatou, thank you for getting in touch. We have forwarded your feedback to the appropriate are for review. Please do not hesitate to reach out to us if we can be of assistance in the future. Most servicing can be done online or over the phone. Thanks and have a great day!^CH

• D

  Dennis Robart
  5

  Prompt service and a willingness to help out new business owners from opening a new account to Investing .

  Response from the owner

  Hi Dennis - Thank you for the kind words. We look forward to helping you thrive financially for years to come. Have a great day! ^JF

• M

  Melissa Fisher
  1

  Worst bank ever! Happy I don’t have them anymore.

  Response from the owner

  Hi, sorry to hear you feel this way. What happened? Email us at [email protected] with additional information, including #55280 and your full account name with a contact phone number and zip code. . Thank you. ^JL

• D

  Dean
  5

  Great people great service always with a smile Ready to help you ....

  Response from the owner

  Thank you, for your Pickerington Branch experience feedback Dean. Use the red key! ^JL