Trustco Bank Dean Rd, Orlando

Trustco Bank Reviews

• D

  Derrick Osorio
  1

  Worst bank ever the male.teller is always rude think name is Jose and the old lady especially the branch manager was nice n fixed my issue but now I. See the branch closed my account n text me to pick up a check for 2.05 it's redicullous seriously am I suppose to cry there are so many great banks out there n that's why I'm sticking with wells Fargo popular bank great customer service n they value there customers they getting one star cause I don't have a choice in order to post a honest review they won't be around for long

  Response from the owner

  Derrick, thank you for taking the time to reach out to us. We are sorry to hear about your experience. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-4110 with any additional details. - MD

• D

  David Harden
  1

  We went to the ATM on the weekend to withdraw $500 ... The machine shuts off ... the ATM ... It took the money from our account but dispensed nothing. It has been in contest for over a year. They know they have a broken peace of equipment for a ATM , and admitted that this that sort of thing happened on the weekends all the time. So I think they are pocketing the money from innocent people.

  Response from the owner

  Thank you Mr. Harden for bringing this to our attention. At Trustco Bank, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. If you have any additional concerns or questions regarding your account please contact our customer service department at 800-670-3110 or stop in to a local branch. -KS

• D

  Danny Brown
  4

  We banked with Trustco a few back, but at that time it lacked any tech options such as apps and other online services offered by the larger banks, but the people were very friendly.

• L

  Lynn Burrow
  5

  The tellers are always nice to me. Always get greeted when I walk in the door.

  Response from the owner

  Lynn Burrow, Thank you for taking the time to leave this comment. We are glad to hear that you are enjoying your banking experience! -KS

• M

  M Rod
  5

  Happy customer. Friendly staff always provides good service.

• I

  Ianice Viel
  1

  Worst customer service and bank service.

  Response from the owner

  Ianice, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. AR