Toyota of Portsmouth Greenleaf Ave, Portsmouth

Toyota of Portsmouth Reviews

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  Tasha B
  5

  I've been servicing with this dealership for years. Each service member is kind and welcoming. They conveniently can bring me to my local place of work and pick me up when my vehicle is done. The drivers are always polite. I've also waited before and the facilities are accommodating.

  Response from the owner

  Tasha, Nice to hear from you and see your great review. It's very rewarding to our service team to know our customers are being served in a way that makes their lives easier. We look forward to your continued patronage. Toyota of Portsmouth

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  Stephen Lichtenstein
  1

  Beware! When the service desk says that it will take 1 hour to address the recall for the air-bag injector, you might want to add two and 1/2 hours to that. That was my experience. I will definitely continue to see my local independent mechanic, because he stands by his word and delivers on time. I was told they were short-staffed. Perhaps a call ahead of time might have been the friendly and personalized thing to do. Just a suggestion. I still like my Toyota, but not the dealership.

  Response from the owner

  Since your visit there have been many changes in personnel. We have hired some very qualified technicians and we have a new service manager working hard to make sure things like this are taken care of properly. Thank you for your trust in Toyota brand vehicles, and we'd like to see you again in service to experience the difference. Toyota of Portsmouth

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  Marjorie Osheroff
  5

  Took my car in for 100,000 mile maintenance. They checked it thoroughly and aside from what the manual suggested be done, they found one $12 item in addition Nice not to be taken advantage of!!!

  Response from the owner

  Marjorie, Thank you for doing business with us. It is very important to us to treat customers like they expect to be treated. We value your business and look forward to seeing you again. John Lightbown Service Manager Toyota of Portsmouth

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  Brian Sweeney
  5

  I recently leased a car for the second time, and my total overall experience was exceptional. My salesman was very encouraging, showed me all of my options, and more importantly, never pressured me to purchase something that I was not completely on board with. I love my new Rav 4, but I am even more pleased with the excellent care I received from the time I entered the door, until the time I left the parking lot with my new car. I was showed extensively of all the features the car had to offer, and my salesman made sure that when I left I was completely comfortable in how to properly use everything the car had to offer. I would Highly recommend to anyone to go in and see for yourself...definitely a 5 star rating!!!!

  Response from the owner

  Thank you for the great review. We look forward to working with you again. Toyota of Portsmouth

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  Mic Marshall
  4

  The negation and final agreement process was as expected which we prefer. Jim was very knowledgeable during the decision process and at the time of delivery explaining all the options and setting up the options and features for us. Everyone we met was friendly and made you feel relaxed. Jim also followed up with post sales phone calls and emails to make sure we we satisfied and happy with our purchase. Good selection of car models, option levels and colors. Would recommend this dealership if you're up to negotiating. P.S - People should check their political beliefs at the door. P & K - York, Mine

  Response from the owner

  Thanks Mic. We truly appreciate working with someone just like you.

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  Toni Leigh
  5

  I finalized my first lease (and trade in) with Toyota of Portsmouth this morning and cannot get over how easy they made this process! As we probably can all agree, going to a dealership isn't typically #1 on my list of favorite things to do. My salesperson was Cody, and he was absolutely fantastic. When I initially came in to test drive a few days ago, they only had a few RAV4's left on their lot. The one I wanted, unfortunately was not there. Before I even mentioned it, Cody finished my thought process by telling me he could get me whatever color/trim/options I wanted from elsewhere, and he did just that. I finished closing with sales manager Todd, and he was so informative about the whole leasing process. They made it clear to me that if I had any future questions or concerns that I could contact them anytime, they truly meant it to. I am so please with the service I got at Toyota of Portsmouth and look forward to letting them take care of my needs in the future.

  Response from the owner

  Thank you for this wonderful review, Toni, and for trusting in Toyota of Portsmouth to show you how the leasing process should be. Cody, Todd, and the team are here for you if you have any additional questions or needs. Welcome to the family!

• K

  Kevin Sheehan
  1

  Pleasant people in service but shoddy work and hidden up-charges for most everything. Typical “used car salesman” attitudes from many in the sales dept. - I ended up buying elsewhere due to poor service. Owner also brazenly supports bigotry.

  Response from the owner

  Hi Kevin, thank you for taking the time to share your feedback on your experience with sales. If you would like to discuss any further details, feel free to reach out. Thanks, Todd Page Assistant GM 603-431-6100

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  Erin Sheehan
  1

  The service has been inconsistent at best. Sales pulled all of the tired, pushy used car jargon with little impact beyond alienating us away from buying at all. The fact that the owner is using the business to host a permit-dodging parade of bigotry in the middle of a pandemic is inexcusable. We'll never be back and will advise all we know against this Toyota location.

  Response from the owner

  Hi Erin, I'd really like the chance to better understand what happened during your visit to the store. Would you please consider giving me a call at 603-431-6100 so that I can help? Todd Page Assistant GM

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  Meaghan Murphy
  5

  What a great experience! Ian is the best! I called to test drive a car. Within an hour the purchase was under way. Great customer service and all around easy process !

  Response from the owner

  Meaghan, we are thrilled that Ian did such a stellar job for you! He's truly an asset to us at Toyota of Portsmouth!

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  Caitlin Carey
  5

  I bought a car from Portsmouth Toyota where Frank A. was beyond helpful and making this a very smooth experience. I felt absolutely no pressure in purchasing a vehicle and he was always available to answer any questions from when I went in until now if I had any follow up questions for him. Between Frank and Dave (DM), they both made it a humorous, easy experience. I am very grateful for both Frank and Dave for working with me. I would definitely recommend Portsmouth Toyota to anyone I knew looking for a car.

  Response from the owner

  Caitlin, Thank you for the great review. Frank is a real cool guy and loves Toyotas. We look forward to seeing you for your routine maintenance. Toyota of Portsmouth