Toyota of Fayetteville W Showroom Dr, Fayetteville

Toyota of Fayetteville Reviews

• E

  Elizabeth C
  4

  My mother referred me here based on her experience and overall it was great I am not giving a full 5 stars for two reasons. First, they tried to lowball me in my trade. It was a completely paid off vehicle, low miles, new tires and one minor cosmetic defect. However we came to an agreement (still not 100% to my satisfaction). Second, I purchased a $45k truck from them with no floor mats. We went to the dealer in the dark and when we got home, and looked the next day in the daylight we noticed it. When I called our sales guy back he basically said sorry, nothing I can do. So I had to go back and spend $200 on floor mats. Kind of ridiculous when I just bought a new vehicle; limited edition that does not have floor mats? Lesson learned, check your new vehicle top to bottom so you don’t get screwed over. At any rate our sales guy, Nemo, was great and finance, Brandon, was too. I like them better than Steve Landers.

  Response from the owner

  Thank you for the four-star review, Elizabeth. We are happy to know that you enjoyed our services overall. We will be sure to pass your feedback along to management. Let us know if there is anything else we can help you with. We look forward to working with you again.

• A

  Alexia Doramus
  5

  Barry and Tara were really helpful in finding a car! Any question we had about vehicles, they answered to the best of their knowledge. There was no pressure to buy. Overall it was a great experience. Would recommend to anyone looking for a car, new or used.

  Response from the owner

  Alexia, thank you for the positive feedback! We are delighted to know that you had a good car shopping experience with us and that Barry and Tara were helpful. We appreciate you recommending us and we look forward to any future visits!

• W

  William Symes
  5

  I began searching for a new car about 18 months before I was ready to decide. Tony Campbell introduced himself the first visit. Over the next 18 months Tony contacted me about every 3-4 months just to check in. Eventually I decided on a Sienna SE with the performance package. During the order, Doug Steele explained the various options, costs, discounts, financing, and the final price. I agreed and ordered the car. It took some time to build, and Tony kept me informed every step of the way. When the car finally arrived, it had been built exactly to my preferences...no surprises. Doug motivated me to close the deal quickly. I never felt pressured. Both Tony and Doug really knew their product and answered all of my questions. This is the most money I've ever spent on a vehicle and I am very, very pleased.

  Response from the owner

  Congrats on the purchase of your Toyota Sienna! We appreciate your business and the great review!

• F

  Fishfinder25
  5

  Mike Maynard is the guy to ask for. was able to work out the deal over the phone and he competed against alot other dealers and had the best price. second new car our family has bought due to the price.

• d

  ddbrazeale
  5

  Joshua Sayarath My wife and I recently purchased a 2015 Toyota Tacoma from Toyota of Fayetteville. We were just looking as we live in South Arkansas and never expected to be driving home a new vehicle. Josh was very professional and I will say he was not a pushy salesman as I have dealt with in the past but he was truly helpful and considerate. His professionalism, in my opinion, is unmatched. He did his best to make us feel comfortable and never at any time was he out of line. He did an outstanding job and I felt really good after signing the paperwork. I would rate him as one of the best car salesmen I have ever dealt with. I have been in the workforce for over 40 years and have dealt with a number of salesmen but he is the best. If you want to buy a vehicle I would certainly give him a call and an opportunity to help you. I work with sales people on a daily basis and I can assure you he is one of the best I have ever encountered.

  Response from the owner

  Hello, It was a pleasure reading your review. We appreciate your business and are happy to hear your visit was met with excellent customer service! Thank you for choosing Toyota of Fayetteville, enjoy your 2015 Toyota Tacoma! Best, Toyota of Fayetteville

• M

  Mary Lauren Wilson
  5

  It took me a long time to select and decide on a car and then once I did, they didn't have any in stock. Nemo was very helpful in the search for my perfect car. He kept me updated every step of the way and called to let me know when they had new shipments coming in. Great experience all around!

  Response from the owner

  Thank you for the positive rating, Mary! We are happy to know that you had a positive experience with Nemo, and If there is anything else we can do for you please let us know. Have a good day!

• T

  Tina Bowen
  4

  Always friendly, helpful people. Great quality work and reasonably priced. The only thing is I prescheduled my appointment for oil change and tire rotation so that wait would be minimal but.... they apparently received a lot of last minute drive in work and did not factor in I was prescheduled appointment and I arrived 15 minutes early for my appointment and I still had to wait 2 hours from actual appointment time.

  Response from the owner

  Tina, Thank you for your review! We are happy to learn that your experiences with us have been friendly and helpful. We take your feedback seriously and look forward to working with you again!

• C

  Chance Folck
  5

  Fantastic customer service and communication. Highly recommend going here for your next car. Nemo Lopez went above and beyond to help me get a new Supra that was almost impossible to find.

  Response from the owner

  Chance, thank you so much for the positive review! We are so glad we could be of service to you!

• Z

  Ziad Syed
  1

  Non-existent customer service. We walked to the front of the showroom where there was a group of five salesmen and as we approached, they literally all dispersed. Only one salesman (Doug) stayed behind but he couldn't help because he had a delivery in 20 minutes. This one competent salesman had to apologize on behalf of the other "salesmen". Terrible service. For context, we are Indian. I bring this up because I saw a couple white families being helped, so I don't think it's pure incompetence on part of the "salesmen".

  Response from the owner

  Ziad, Please know that we take your feedback seriously and would like to discuss your concerns regarding your recent experience. Our team strives to provide respectful and attentive service to all of our guests and it is concerning that you felt otherwise. Please reach out to us so that we may address this situation. Thank you. Best, Toyota of Fayetteville Team

• S

  Steve Poje
  5

  I have been searching for a while to find a replacement car after my wife's car was totaled in a wreck. She was very clear in what she wanted. We are in Arizona and I could find nothing within the area. I searched country wide and finally found it at this dealership. 2017 Nissan 370Z Red Roadster. When I called, I was helped by Mike Ebsen. He was very helpful as to answer all my questions, concerns of not being able to see in person. He suggested he could do a walk around video of the vehicle and send to me. WOW.... Shortly after I received his very detailed account of the condition, showing every panel and interior in the video, explaining anything that could be of question. Mike put me at ease and we finished the deal. He put up with my constant texts, questions, concerns, with professionalism and responded as quickly as he could between other customers. I never felt rushed or put off. After I arranged for the transport to pickup, he was the contact and again all went well. When I received the car it was exactly as Mike explained. I felt like I had been there in person to view it. I highly recommend Mike to anyone that is looking for an experience other than the normal high pressure, car sales person. Thanks, again Mike for what you do! Steve

  Response from the owner

  Thank you for sharing your five-star experience with us, Steve! We're happy to hear MIke and the rest of our team were able to meet your expectations! We hope to see you and your 2017 Nissan 370Z Red Roadster again in the future. We wish you many happy miles!