Toyota of Bedford Rockside Rd, Bedford

Toyota of Bedford Reviews

• D

  Dwayne Baughman
  3

  No Integrity!!! Runaway far and fast!! I want to start by giving Taras our salesman, major kudos. He was most helpful and tried his hardest to make our experience a good one. However, beyond Taras, the mangers and the detailer made this the worst car buying experience I've ever had. The detailer left in the middle of detailing our car and Taras did his best to finish it so we could take car home. The detailer also took the 2nd set of keys with him and Taras had to track them down and send them to us. The General, Used Car, and Finance managers are all scam artists and have zero integrity. They presented a deal were the price of car was acceptable, but they intentionally had the tax inflated by $202 and we did not catch it. We agreed to the out the door price. On the final paperwork they reduced the tax by $202 and added it to the price of the car instead of lowering the out the door price. Shame on us for assuming they could calculate tax appropriately. Effectively the snookered us out of $202. I’m sure they are quite proud of the successful game they played on us. I guess their integrity is not even worth $200. I can't believe Penske Automotive would condone this kind of behavior. I will never go back to Toyota of Bedford, EVER. And I hope you don't either after reading this review. Scam artists at their finest. UPDATE: Mike Press the General Manager contacted us and apologized for the experience we had. He assured us this was an honest mistake. He said integrity was very important to him and the dealership, he backed it up by sending us a $202 check. Given my conversation with Mike and his action I would consider returning to the dealership when I need another car as long as I knew he would be overseeing the process. Thanks Mike!

• O

  Oily O's
  1

  I have never received such HORRIBLE customer service in my life! I negotiated a deal with the GM Mike Press & salesman in which I have physical proof of via text and on paper. I confirmed the deal before I left my home to drive 45 minutes & pick up the car. Upon arrival, they presented me with papers to sign that showed the sale price $2,597.01 MORE than what we negotiated!! They also told me that in order to make this deal work I would have to finance through them. I already secured my own financing through my credit union & told them several times I didn't want another hard hit on my credit by using their financing but if it meant getting that deal then I would move forward.. AGAIN, I have proof of all of this. When I arrived and saw the paperwork I was furious and showed them proof of negotiation and he could care less. He had his finance manager tell me they were not giving me the car for what we negotiated, he wasn't even man enough to come out and talk to me himself! They didn't care that they ran my credit, I drove 45 minutes, AND had proof of the negotiation. So here I am, no car & another hit on my credit because of liars who mislead people. DONT SHOP HERE or trust ANYTHING they tell you. Raven, the internet salesman actually told me that they were closed on Wednesdays to try and get me to the store by Tuesday night and close the sale..& low and behold.. they were blowing me up on Wednesday. .when they were "closed." I would give zero stars if I could!

• P

  Paul Crosby
  5

  I have to say it was the most pleasant and unexpected car buying experience I have ever had. I had the pleasure of working with Chris Wiley who spent time with me on my first visit even though I told him I wasnt buying that day but he took the time while being patient with me and answered all of my questions. BUT THAT WASNT EVEN THE BEST PART! So I came back after doing some research and thought I had picked out the perfect car. But just as I was going to purchase the finance manager Vladimir and Chris stopped me and let me know that they discovered that vehicle would not fit my needs. Then they found me a better car at a lower payment than I was expecting for something nicer. I was in shock! Normally you expect a dealership to just pawn off the car and make it your problem. But not these guys. I was so relieved that they were genuinely interested in my wellbeing and not trying to take advantage of me and make a quick buck. Glad there are still some reputable car dealers out there and glad that Toyota of Bedford is raising the standard. I cannot wait to buy my next vehicle

  Response from the owner

  Paul, We are thrilled to hear Chris provided you with the high quality service you deserve! We will be sure to commend him on a job well done. Thank you for taking the time to share your experience with us. We wish you all the best! Sincerely, Toyota of Bedford

• A

  Asia Xan
  5

  Taras and Hazel were excellent!!! They were very helpful. They explained us everything we should know about the car! Thank you for great customer service!

  Response from the owner

  Thank you for the positive feedback! We are happy to know that you had a good experience with our Sales Team, especially Taras and Hazel. We value your business at Toyota of Bedford!

• N

  Nathaniel Gilbert
  5

  Mate and Jeff were very helpful when we were making our car purchase. Both were very friendly and willing to negotiate the deal. We purchased our previous car here and plan on doing so in the future, considering the professional staff and plethora of autos to choose from.

  Response from the owner

  Nathaniel, Congratulations on your new car! We are so happy to hear that you had an amazing car buying experience with us. We will be sure to pass on your kind words to Mate and Jeff for providing you with friendly and professional service. Sincerely, Toyota of Bedford

• M

  Michael Marotta
  5

  Jamar Beasley is a great sales person. I have done business with him in the past and he is a very thorough and knowledgeable source in the automotive industry. He definitely gets it, he is available, attentive and it's obvious that he cares about how to serve his clients. Look forward to doing business again!

  Response from the owner

  Thank you for the great review, Michael! We are so happy to know that Jamar's outstanding knowledge and expertise made such a positive impression on you. We look forward to working with you again as well!

• D

  D'Ante Miles
  4

  Although I didn't purchase a vehicle, Jamar was very professional. He didn't act like the normal car salesman but was more concerned with my wants than making a deal. I would recommend him to anyone in the market for a vehicle.

• L

  Lisa Gonzalez
  5

  Taras and Brandon were very helpful. They made the experience very easy. They answered all of my questions and were helpful throughout the entire process. I highly recommend buying from Toyota of Bedford.

  Response from the owner

  Lisa, Thank you for taking the time to share your experience at Toyota of Bedford. We are pleased to hear that you enjoyed working with Taras and Brandon, we will be sure to pass along your kind comments! We look forward to doing business with you in the future!

• D

  Debra Watson
  5

  Once again, I recieved excellent service from Toyota of Bedford. The service was quick. The service tech Gregory Maddox was very pleasant and friendly. A pleasure to work with.

  Response from the owner

  Hi Debra, We are happy to hear that our Service Department could get you back on the road in a timely manner. Thank you for choosing Toyota of Bedford and we hope to continue to assist with all of your future automotive needs.

• J

  Jorge Sanchez
  1

  they add insurance that you don't want and they are very rude

  Response from the owner

  Jorge, We take our customer feedback very seriously and would like the opportunity to speak with you regarding the insurance in question and any interaction that did not meet your expectations. Can you please email your preferred contact method to me? Thank you, Mike Press General Manager Toyota of Bedford [email protected]