Tim O'Brien Homes Paul Ct, Pewaukee

Tim O'Brien Homes Reviews

• R

  Ryan Moncada
  5

  Tim O’Brien Homes is a builder who takes pride in their work and stands by their product. I cannot say enough great things about the builder. When a problem with a model home (built by Metropolitan Builders Association with Tim O’Brien as a contractor) developed a problem, Tim O’Brien was the one who came through. Despite being out of warranty and having an exterior problem not related to Tim O’Brien Homes, Tim personally took on the project without hesitation to make things right. Even though he was not obligated to, Tim fixed the exterior issue and made the house look spectacular. No other builder would have even considered doing this. I have lived in other homes built by other local builders. The quality of Tim O’Brien Homes exceeds the ordinary by far. It’s difficult to find a builder that is so passionate about the quality and durability of their homes. The support team of Tim O’Brien Home’s is additionally spectacular. Dan Shudy, a customer care specialist with Tim O’Brien Homes worked closely with me throughout the entire renovation project. He kept us informed, made sure the contractors did a proper job, and spent many hours working on the project himself. In summary, I HIGHLY recommend Tim O’Brien Homes for a builder. I look forward to working with them in the future when we are ready to build a house. Thank you Tim and Tim O'Brien Homes for the excellent work and standing by your homes!

  Response from the owner

  Thank you so much for your kind words, Ryan. We appreciate all of your feedback and are excited to build you your new home when the time is right!

• J

  Jason W
  5

  We had an excellent experience building a semi-custom home with Tim O'Brien, starting with the initial planning through the 1-year warranty period, and every step in between. The responsiveness, attention to detail, and willingness to exceed expectations by everyone we worked with at each phase resulted in a home we love. The quality of the construction and energy efficiency have been amazing as well. Our prior home was built by a different builder in 1999 and even after replacing the furnace in 2016, the heating bill for our new home (which has over 1,000 additional sq ft of living space) was substantially lower. While the cost to build was slightly higher than other popular builders in the area, the positive experience and end result more than made up the difference.

• J

  Jerry Frei
  3

  When building a house there is no such thing as the perfect build, but Tim O'Brien Homes made our experience as close as anyone could possibly get to one. From the moment we met with the new home consultant Matt to meeting Jamie our construction manager and every one in between we were impressed with the support, quality, and communication of everyone! Often times you hear building comes with stress, but building with TOB homes was the exact opposite. They were in our corner every step of the way and made us feel genuinely like we were (are) part of their family and their support continues even after they hand you the keys. They were flexible and considerate of our needs and our wishes with our new house plan. We felt like we were involved and part of the process every step of the way. It is without hesitation that we fully recommend TOB for your new home build. You will not be disappointed and will see how easy and relaxing a home build can be with the right builder. Several months later- As happy as we were with the building process, we have been equally disappointed in the warranty check ins and completions of warrantied items. There has been very limited communication and checkins from TOB homes. We have several issues that have yet to be addressed or have been told that is just the way it is going to be. Including multiple issues with a shower door that we upgraded for the master bathroom, windows screens that already have holes coming from the corners and several widening cracks in the basement foundation. We have had to replace at least 75 percent of the lightbulbs that were installed in the house as they have burnt out with less than regular use. This may be petty, but being a new house and making a big selling point on how energy efficient the houses are, one would think the lightbulbs installed would be to the standard that they advertise. Don't get me wrong we love our house and the TOB product, but we were told that the customer service does not stop after construction is complete and for this TOB has fallen short of the mark.

  Response from the owner

  Thank you for your kind words, Jerry. We strive to make sure that the entire process is as easy as possible on every new homeowner from start to finish and beyond!

• M

  Mike Gebauer
  5

  We took our time in finding the right builders, went over floor plans for a number of builders and what flexibility they had to tweak it to be ours. We loved that Tom O'Brien was open to talking about floorplan options and material levels. (Many are not) We also built on a lot we own, not in a community, so it was great to find a builder who would work with us there. The planning and selections were smooth and great, the house itself came in right on budget and time from when construction started, but some of the unknowns about our land outside of Tim O'Brien's control went a bit over. The construction crews know the plans inside and out and do a wonderful job. In the end everything is done correctly. We have space for everything for the first time in our adult lives. The flow of the house feels like it was made just for us, and the planning that went into the design for the home really shines through in all the details we keep finding. We never plan to leave this house, but if we ever do, we would go straight back to Tim O'Brien for a new home again.

  Response from the owner

  Mike – Thank you for sharing your experience! We're happy to hear that you are enjoying your forever home!

• M

  Matt Sweeney
  4

  I have had a Tim O Brien home for over a year now and I love it! My utility and electric bills are low with it being a new home so that is a big plus! I love the white trim and doors throughout the home. The bathrooms have great features and are very well done. I had a situation where I noticed the gutter out front was damaged and pushed up somehow and it was a month or so past my warranty and they came out and fixed it anyway no questions! The only reason I did not give 5 stars is the cleanup crew did not do a good job of cleaning the house before I arrived. There was construction dust all over the doors and woodwork that I had to spend some time cleaning off. I noticed on the walkthrough that there were spilled paint drops in the master bath shower floor that I asked if the cleaning crew would take care of and was told yes and they didn’t. After that I didn’t push the subject so it’s my fault I should have pushed that during the 30 day inspection. All in all a great home though!

• C

  Chris Papadimitriou
  5

  We built a home with Tim O'Brien in 2008 in Minor's Homestead in Mukwonago. We had that home for ten years before we finally moved to Buffalo. Having built a house here I really appreciate the quality of the house that was built for us in Mukwonago, from the selection of materials to the durability of things. A few specific examples include the doors used, the hardwood floors, and even down to the quality of finishing. It was my experience when we built the house that the people who work for Tim take pride in their work, making sure that it is of the highest quality and that their labors are performed exceptionally well. They are craftspeople who appreciate that a family will call this place home for years, and the house did not disappoint. In a decade there, we had no significant problems beyond the wear and tear that typically happens with a young family. I can honestly say I miss that house! Thank you Tim O'Brien and team, we really appreciated the work that you did for us, and the quality home that you built. I hope you have many more years building great homes for families!

  Response from the owner

  It's so great to hear from you, Chris! We're glad you were able to enjoy your 10 years in your Tim O'Brien Home. Enjoy the next chapter of your lives in Buffalo!

• C

  Christopher Knock
  5

  We bought a TO'B Monterey in 2015 and absolutely love it. Not only is the home and layout fantastic, the company's customer service has been outstanding. Their sales people and workers are friendly, knowledgeable, and prompt in responding. The team also provides wonderful assistance after the sale. For first time builders/home buyers, I definitely recommend Tim O'Brien homes. If we ever feel the need to build again, we definitely will go with another one of their homes!

• M

  Melissa Forbes
  5

  We had the best experience building our new home with Tim O’brien! Cindy was our consultant and Eric our construction manager and both went above and beyond in regards to customer service to ensure the process went smoothly. They even kept to the timeline so we could move from our house to new seamlessly and stress free. There are so many functional floor plans to choose from That Tim O’brien was our first choice. Our home turned out beautiful and we are loving it!

• c

  chang hang
  4

  We moved into our new TOB homes 6/30/20. The good: We love working with our TOB home consultant Matt Kawczynski. So, professional, courteous, timely, and best of all, he will return your calls right away! He patiently explained the building process as I am sure we asked the same questions over and over. We luckily started building our homes early enough that covid did not hinder the build schedule and we were on track for a June move in date. Kudos to the TOB team for that. Jamie, the construction manager, was as equally professional as Matt. He gave us a weekly update on the build and got back to us quickly if we had any questions. We were free to come to the house anytime during the build process and ask questions. The bad: We were so looking forward to the design/selection process but things started on the wrong foot. It seemed we were always on the TOB designer schedule and not ours, the customer. We would leave several messages on her phone and email and not get a response 2/3 days later. I don't expect an answer right away, but please acknowledge the question/issue and get back to us when you can. We eventually had to get Matt and our realtor involved. This could just be one bad apple, but it is what we went through. The unknown: We will be having our 30day home warranty review next week and there are several little things on our list but nothing major. I guess we will see how long it will take to fix these little problems. Overall: We love our new home. The construction material and craftsmanship is what I would expect. Exterior of the house is awesome. Without that bump in the road, it would of been a 5/5.

  Response from the owner

  Thank you, Chang! We appreciate your honest feedback, which helps us continuously improve communication with our homeowners in order to provide extraordinary experiences.

• D

  Deborah Visenti
  5

  Dan has been excellent to work with on getting warranty work taken care of efficiently and effectively. We have appreciated their attention to detail and loved our Tim O’Brien home.

  Response from the owner

  Thanks for your review, Deborah!