The Townsend Team at Fairway Independent Mortgage Corp Dwight Rd, Longmeadow

The Townsend Team at Fairway Independent Mortgage Corp Reviews

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  Tammye Erb
  5

  Louise Larocque and her team are everything you could hope for when buying a house and getting a mortgage loan. Kind, understanding, on the ball every step of the way, communicative, serious and determined to get you the best, locked-in rate, always one step ahead. And then they are also friendly and funny. Unflappable. We consider them new friends. Kudos all around and thank you!

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  Becca LaCroix
  5

  Drew was great. He communicated updates to us in a timely manner, was extremely patient with us when it took a while to gather some documents, and he explained terms to us in a way we could understand. Thank you for your help Drew!

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  Joanna Mineo
  2

  Wish I had the experience like all these reviews. Unfortunately, I didn’t with Fairway and Drew. I had a great difficulty getting the correct information for my pre-approvals and didn’t get help in a timely manner. I was left hanging multiple times with no returned email or call following up. He gave more information about my pre-approval situation to my relator than me. I wanted to move forward with the loan process and never heard back. I felt like they were not accepting and understanding of the situation I was dealing with getting pre-approvals. I felt like I was not taken seriously based on my finances. Although, I am more than qualified for a mortgage and pre-approvals. Definitely not a lender I would want to do business with if that’s how I’m treated.

  Response from the owner

  Hi Joanna, Very sorry to hear that. Part of our process for your preapproval is fully underwriting your income upfront which takes a little bit more time and manpower to do so. All of my clients have full access to my calendar to schedule a call anytime they want and I’d be happy to discuss further with you.

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  Huiqing Zhu
  5

  Louise Larocque is the best loan officer I have ever worked with! Her professional knowledge and prompt responses made overall process went so smoothly. She and her team are responsible, reliable, helpful and friendly! Fairway always be my first choice of loan application!

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  Judith T
  5

  Thank you so much, Drew, for helping us achieve our dream and for being gracious to me during the entire process. Thank you from the bottom of my heart for all your help to get our dream house and for assisting with all the paperwork. Your professionalism, support, and service exceeded my expectations, and for that, I am very grateful to you and your team. I would choose you again and again and again. I am excited about the future and your continued service. Thank you so much once again. You are the BEST.

  Response from the owner

  It was our absolute pleasure!

• E

  Eleni Dialynas
  5

  We can honestly say Alla Abramchuk made our first home buying experience a very pleasant one. From our first conversation she explained each and every option that was available to us and we never felt pressured into any decision. Our phone calls were handled in a professional and timely manner. All in all we really couldn't imagine our home buying process being any easier. Thank you so very much for all of your help in securing our loan for our new home. You were organized, thorough & professional, as well as kind which made all of the difference in our interactions with you. We put our trust in you and you most definitely came through for us. Thank you for your patience as well as treating us as people rather than just home loan customers. You stand above the rest Alla Abramchuk! Our hats off to you!!" Even now that the deal is done I would still feel 100% comfortable calling Alla with any questions. She extended her expertise beyond the scope of the business deal and I look forward to contacting Alla for my next home purchase. Thanks for everything Alla!!

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  Noel Nguyen
  5

  As a first time home buyer, there is so much information that it can easy become overwhelming. Thankfully, Angela, Louise and Sue were available every step of the way. Questions were always encouraged and responses were always timely. I appreciate this agency and everyone involved for making this experience a positive one. I highly recommend this staff as they will always advocate for their clients and support them until the end.

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  Steve Siller
  5

  Louise and Sue were absolutely outstanding. Including while Louise was supposed to be enjoying herself on vacation. She was always willing and able to help me with absolutely any questions, concerns or hiccups that popped up during the process.

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  Jacqui Siddle
  5

  I value clear and consistent communication. Drew and his team provided this through the entire process of getting my mortgage approved. Every question was always answered, usually before I even had to ask. Members of the team even personally texted me on my closing day to congratulate me and wish me luck. My experience with Fairway was genuine, personal and professional. I am extremely thankful!

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  Zachary Albert
  5

  Drew was incredibly helpful throughout the process. As first time home buyers we came in knowing next to nothing, but Drew was able to clearly explain things to us in a way that we could understand. He quickly responded to all our queries, whether through text, phone, or email. And he's a great guy! We didn't end up getting a loan through him, but it was in no way his fault. In fact, even though we didn't use Drew for a loan, we still felt the need to write him a positive review -- that's how helpful he was! Would definitely recommend to anyone looking for a mortgage.