The Federal Savings Bank Se Cary Pkwy, Cary

The Federal Savings Bank Reviews

• A

  Angie Rivera
  5

  We are super thankful for Miluska, Charles and their team for all their help in our Homeownership process. They made our dream of owning a home true! They were all amazingly professional and the response time for any questions we had were lightning fast. I had a great experience with them.

• M

  M. A.
  1

  Hi everyone, stay away from this bank if you can help it, they are nothing but false promises. I send my money for appraisal fee for my house refinancing, they never done the appraisal or refunded my Money since I paid them in Feb/2020. 8 months of stringing me along, then they denied me in a letter saying my credit score is insufficient, yet when I cut my loses and went to different bank I got approved and the process already finished and refinancing already done with lower interest rate.

  Response from the owner

  Hi M.A., We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. Could you please send us your full name and the name of the mortgage banker you were working with via an email to [email protected] Thank you, Customer Support

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  gustavo posada
  5

  They work for you in a timely fashion. They find the best loan for you . They care about your deadlines. They support you all the way. They are professional and knowledgeable. Thanks Miluska and team, you did a great piece of work for me.

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  Travis Stalder
  5

  This bank has been fantastic with me from the beginning to the end. They worked with me in making sure I got the best mortgage for me. Also I’ve tried with 3 other banks and this is the only one that actually worked with me and I know have my house

• D

  David Russ
  1

  The federal savings bank contacted me to refinance my house and it seemed to be going well. Then month 2 and 3 come along I’ve spent $500 on their appraisal people that I’m supposed to get back. Ive had to resubmit everything 2 more times and now their guy ,Greg Franks ,won’t even return my call , yet he’ll text me and let me know it’s going fine and he’ll contact me soon. I would by no means do business with the federal savings bank. I currently have mr cooper and get better customer service.

  Response from the owner

  Hi David, We regret to hear that you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details to share please send them via email to [email protected]. Thank you, Customer Support

• S

  Shannon Oldham
  5

  Kenny Hufford and his team worked so hard to make sure we had a quick close. He answered all of my questions and got us a great rate for our first home. He answered all of my questions honestly and quickly. I am so thankful he was recommended to me as another company was very hard to work with before them. He made sure to make this stressful process go as smoothly as possible while still taking the time to chat and get to know me and my needs. Thank you

• M

  Marquita Moore
  5

  Kenny Hufford has been exceptional throughout this process. He has guided me and been informative the entire time. He was also the person I chose to assist when I purchased my home so there was no question when I refinanced that I would use him again. Thanks so much for making this super smooth and painless.

• D

  Dulce Rosas
  5

  Miluska and her team went above and beyond to close on my difficult home loan this month. I would highly recommend anyone to use the Federal Savings Bank for their home loan needs!

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  David Berrios
  5

  My experience with The Federal Savings Bank was exceptional. I will definitely refer it to a friend or family member. Very pleased with Miluska, Amy and Karina for making the impossible, possible!

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  travis peterschick
  1

  I'm getting tired of being sent forms telling me I have a certain amount of available funds through some review they did of my account. This is per the letter, its for a cash out program for a VA loan, I don't have a VA loan.

  Response from the owner

  Hi Travis, We regret to hear you had a negative experience with us. We can assist in adding you to our opt out mailing list. To fully complete this, please send either your full mailing address or the notice ID number on your most recent mailer to us at [email protected] Thank you, Customer Support