Coastal Credit Union Kildaire Farm Rd, Cary

Coastal Credit Union Reviews

• R

  Rashena Hooper
  5

  Steve was great today! I’d actually never been into a physical Coastal bank & was totally lost on what to do. He was so friendly, and super helpful. Made me feel at home and made me feel like maintaining an account here has been worth it. Thanks again, Steve!

  Response from the owner

  Hi Rashena, thank you so much for your 5-star review! We are so glad to hear that Steve was helpful and friendly. Please don't hesitate to let us know if there's anything else we can be doing for you. We value your membership with Coastal.

• Z

  Zach Stancil
  1

  After purchasing a car through this company years ago when they still had branches in Charlotte I thought It would be the same experience. After being on hold numerous times for well over 25 minutes I was told 5 days after applying for a loan I need to call back my self the next day we’ll that day came and was still given a run around after being denied needless to say the original loan I had with them had a 100 percent pay history so does my mortage currently. I don’t understand there practices but glad I decided to go else where and I received a much lower apr 3.9 through Wells Fargo do yourself a favor and run they will just hurt your credit for pulling it and denying for no right reason waste of time

  Response from the owner

  We're sorry to hear you had a frustrating experience with applying for a loan, Zach. We take member feedback very seriously and will be sure to pass on your review to our member service team to look into this further. Again, we sincerely apologize for the issues you've been experiencing with us and hope to turn this 1-star rating into a 5-star rating in the future.

• V

  Virginia Bradley
  5

  I have enjoyed the ease of using their services and appreciate the varied locations. It fits my needs and availability is great. The employees are extremely patient and helpful. I also like the convenient hours. I also like that they post on their doors holiday hours and closures. It helps folks like me who just don't remember things always. You should come in and speak with someone about joining today! I also like the many financial planning seminars that they host. I gathered quite a bit of information from them. Great service, friendly helpful employees, and many perks for membership.

  Response from the owner

  Virginia, thank you for sharing your experience with us. We're glad to hear that our services and locations are meeting your needs! We appreciate the time you took to share these thoughts with us. Thank you again for being a member of Coastal!

• D

  Denise O
  1

  I would advise ANYONE that is considering doing business with Coastal to chose another bank. A reputable one that tests the roll outs of platform changes before rolling out to their customers. Since the roll out of the bill pay changes, every other month I have issues..bills not dropping in, bills being set up for scheduled payments that I've never set up, ebills dropping in and being paid arbitrary amounts that don't cover the bill, paying bills twice in a month, etc. I've just completed my 6th complaint call and was told that "I just have to watch the accts and see what the biller does". That's not my job, its Coastal's. Why should a customer have to monitor how a billers action performs? That was supposed to be vetted before roll out so as to not negatively impact your customers. After 24 yrs of being a member this bill pay issue will be the sole reason of why I will be ending my relationship with Coastal. It is clear they don't care about their customers based on the delivery of these sub par e-commerce options, as well as the subsequent "service" they provide once the screw up is uncovered. I've threatened to leave before and each time someone attempts to retain me, ensuring the issue is being resolved and then yet another issue appears that no one can resolve. They just can't get it right. After the new year I will be actively looking for a new bank. I hope this feedback helps others. I've reached my apex.

  Response from the owner

  Denise, thank you for your feedback. We're sorry to hear that your experience is not meeting expectations and we'll be sure to pass on your comments to our team so they can work towards improving this. We apologize if you've had any issues with bill pay and completely understand your frustration at this time. We take member feedback very seriously and value you as our member. Again, we sincerely apologize for the inconvenience and hope to turn this 1 star review into a 5 star review in the future.

• S

  SweetCream
  1

  I would not recommend coastal because they help certain people. They are not willing to help you even when you have direct deposit with them. One time I put in a loan request for under $200 dollars and they denied it because of my low credit score. I get paid monthly and have direct deposit with them and I get more than enough to pay what I borrowed back. They still would not and it goes back to, depending on the person. Now I'm unable to log in online since this last maintenance they did. Overall, coastal does not help blacks that much like they do for someone who is white. This is at every branch and that's sad.

  Response from the owner

  We’re really sorry to hear about your experience and have a great Member Loyalty team that would like to figure out how to better help you. Can you please provide contact information and we’ll reach out when it’s convenient for you? Again, we apologize and hope to turn this 1-star rating into a 5-star rating.

• R

  Richard Hinkley
  1

  So I had a 5 year loan paid off in 2.5 years. Had account 10 years. Pay all bills early. So I was denied loan today. I'm appalled to say the least. Maybe this bank is in financial crises. Taking my account elsewhere. The NAVY Vet thanks you for using his money but not lending out yours.

• G

  GARY MATTHEWS
  1

  Online software has been a nightmare, as have all of the recent "upgrades", rather downgrades. Whoever designed the upgrade has no idea how customers use online. It is NOT intuitive, has unneeded pulldowns and it justs very poorly design. I wish I could run the old (at least 2 versions ago) system and show the comparison to the developers. Programmed this type of applications for many years, and we would always have a test team totally unfamiliar with the software, but would represent a expected customer to iron out the problems. Obviously nothing like this was done. I don't use the online anymore as I have a copy on my USAA account.

  Response from the owner

  Hi Gary, thanks for your message. We will share this with our IT team. We understand some of the recent changes to mobile banking can be frustrating and we are working to make the Coastal app run smoother for everyone. We value your membership and appreciate your honest feedback. If you have any trouble in the future, or any additional feedback to share, please give us a call at 919-420-8000. Thanks again.

• D

  DRIVEN
  1

  Have been banking with Coastal for 10 years. All of a sudden I had $100 in NSF fees that cannot be dropped, because I haf Money in the wrong account. Sure I should have caught that, but a bank that claims to be your neighborhood bank and a credit union that cannot handle a small confusion like this is beyond me. $100 is what it cost me to switch banks. Thanks for the loyalty Coastal.. SIKE

• M

  Marcus Bodnar
  5

  Great vibe when going in to ask about starting a new account. I checked the reviews and all the branches have at least 4 stars. Funny thing is that some of the people giving reviews are calling it a bank. It's not a bank, it's a credit union...

• S

  Sal John
  2

  Last time I deposited a check using the atm machines the teller was rude.. And they will hold your large checks until the end of time.. Looking to bank elsewhere.. You need better customer service training.

  Response from the owner

  Hi, we're really sorry to hear that you had this experience with us. We strive for each interaction to be positive. Will you please give us a call at 919-420-8000 to discuss further? Thank you for sharing your feedback with us and we hope to turn your experience with us into a 5-star rating in the future.