Fidelity Bank Jones Franklin Rd, Raleigh

Fidelity Bank Reviews

• C

  Charlie Ybarra
  5

  I am new to RNC area and the staff at Fidelity could not have been more welcoming and helpful! I dropped in to open a checking and savings account at around 4pm. I was in Eric’s office discussing the different types of accounts when I realized my keys were missing. I stopped and began to look for my keys in the lobby with no luck. The entire staff started to help me locate them when we realized that a customer may have accidently picked them up since I had left them on the counter right in front of teller window. Eric and Arline began to try and contact the customer with no luck. Eric offered to drive me to the customers house and check if the customer may have accidently taken the keys. We both spoke to the customer and they in fact did have my keys. The customer was very apologetic. It was around 6pm and Eric drove me back to my car. I played it cool the entire time but I was truly concerned about what I was going to do as I did not know anyone in the area and my work bag was in the trunk of my vehicle. The staff at Fidelity made me feel right at home, almost like I’d had known them for years! Do yourself a favor and stop by Fidelity on Jones Franklin but keep your keys in your pocket! Thank you Arline, Banking Officer(name escapes me), Branch Manager, and especially Eric!

• K

  Kris Brock
  5

  As a small business owner I couldn't ask for a better bank. They are always extremely helpful and friendly. If you are looking for business or personal banking, I would highly recommend checking out the Swift Creek branch of Fidelity Bank.

• H

  Heather Lee
  5

  The staff at this location are AWESOME! We have banked at Fidelity for several years. We appreciate their professionalism. Marleen has always remembered our family and always ask how we are doing? It Is nice to see a familiar face over the years.

• C

  Chad Barker
  5

  Friendly, fast, helpful! Great group of people. I banked at another place (CFCU) for 10 years, and after all that time nobody ever recognized me ("Can I see your ID?"). These folks at Fidelity were calling me by my first name from day 1. That means so much to me.

• L

  Laura Collins
  5

  Our business loves this bank! We always have the best customer service and they go out of their way to provide us with the best experience. The tellers know us by name and are so friendly. We are happy to have found a place to trust with our business.

• J

  J W
  2

  I had a bad experience a few months back with a teller at this branch. When cashing a large check she looked at the amount and made her own comments and opinion about the amount. I thought she was very nosy and rude to comment on the amount of the check and said we could have probably done better. I didn't report her to the branch manager but wanted to. Now I go to whatever branch she isn't at. The tellers at this branch are normally nice but the blatent unprofessionalism of this one teller ruins the branch

  Response from the owner

  J W, we apologize for your experience at Fidelity Bank. We value your relationship and would like to hear more about your situation. Please email the details to [email protected] (Do not include SSN/acct#) and include the best telephone number to contact you. Thank you!

• D

  David Gray
  5

  I always enjoy banking where they know me and treat me like a friend, not just a client. They are always looking for ways to make my experience a good one. Very fast with what ever I have questions on or any reason I am running by the bank.

• J

  Joseph Milano
  5

  If you want to feel like part of a team/ family, bank with Fidelity! I've been with them for 3 months, and every Teller in Fuquay, Hollysprings,and Cary know me by name and greet me with the biggest smiles! They are AMAZING!!!🤘🤘👍🤗🤑🤓

• N

  Nicole Dewberry
  5

  We switched from PNC to Fidelity last year as of so many issues with PNC. The staff we have been so pleased with and it is like family they know you by name. They are so very prompt to solve any issues and excellent customer service. Highly suggest and glad we moved over to them no regrets!

• R

  Ravindra Reddy
  5

  I started banking at this location since 2011 and see the same old smily faces every time I am there. Everyone of them there provide an exceptional, excellent and efficient service. They all know and always greet me with my name, a wonderful experience. This is the location I would recommend to any one without any hesitation. Keep up the good work.