TDECU Houston Heights W 19th St, Houston

TDECU Houston Heights Reviews

• c

  charles fielder
  5

  I love this Credit Union it's so much nicer than anything I've ever been in the people always treat me as if I'm a real human being and not a piece of meat and they have services that cost money in banks for free

• K

  Keith Crappell
  1

  This CU needs to have their customers respect the public alley they share with the homes for the drive through. Even with signs posted customers still block neighbors from getting out of their garages.

  Response from the owner

  Thank you for letting us know Keith. We'll pass this feedback on to the appropriate people here at TDECU.

• D

  D. G.
  1

  So I've banked here for about 3-4 years now. The drive thru lines here are the worst. Very, very slow. The tellers are great but they are helping the customers inside of the lobby. I've sat as long as 27 minutes in line waiting for 1 car in front of me to be served. Oh and the ATM machine is nicely planted in the drive thru lane exit instead of in the front of the credit union. So if u want to use it you have to park and get off and walk to the ATM standing in front of someone's car in the drive thru. I'm closing my accounts and going to another bank.

  Response from the owner

  Hello DG and thank you for the feedback. We'll pass on your feedback about the wait times and ATM placement to this location. If you'd like to follow up you can call us at 1-800-839-1154 or email [email protected].

• J

  Josue Zamarron
  1

  Was trying to transfer my business and personal accounts from chase to TDECU because i taught they had poor customer service… I’ll find a bank who cares for their potential new clients

  Response from the owner

  Hello, thank you for your feedback. We'd like to resolve any issues you are having. Please email us at [email protected] or call us at 1-800-839-1154.

• M

  Mrs. Pink
  3

  This location is OK. For the most part, staff is friendly and helpful. However, the last interaction I had with TIFFANY LOCKETT was Horrible! 2yrs ago I opened a teen account for my child and when trying to close it, I was told I could not since she was of age. Glad to know so I won't open another account but no big deal, its closed now. Next thing I know, I was charged a Maximum Account Transaction Fee. When called to inquire about it, I was told someone placed it on my account but not sure why since I don't have a transaction limit. The fee was removed but I'm pretty sure it was TIFFANY since she had such a nasty attitude! I will never deal with her again and DO NOT recommend anyone to go to this location seeing how she is the Member Champion III. Bad managers tend to create bad employees! Eventually, it will trickle on down. Just beware!!

  Response from the owner

  Thank you for sharing your feedback. Please email us at [email protected] so we can learn more. We will make sure to pass your feedback to the appropriate team so we can make the necessary improvements. Thank you! - TDECU, Your Credit Union

• A

  Alan Fiehler
  2

  Too big to care. More dollars than sense. Couldn't borrow a small portion of my funds on deposit for a short term auto loan. They "don't care how much money you have deposited" in there bank according to their loan department. You MUST FOLLOW THEIR RULES if you want to borrow even a small portion of your funds back.

  Response from the owner

  Hello Alan, Thank you for bringing this to our attention. We would like to apologize for your negative experience and make it right. Our Members are our primary focus, and we strive to provide excellent service. We will certainly be looking into this issue and will contact you directly. We hope that your next experience with TDECU is much improved. Please reach out to us as [email protected] with any additional feedback or concerns, we’d love to hear back from you. - Matthew

• J

  Jakeline Beltrán
  1

  The staff didn't help me at all I went yesterday and I told the lady I needed to make a transaction or get a cashier check and she said that I could use my card that she couldn't do a transaction and she couldn't give me a cashier's check. I will not be going back to this location.

  Response from the owner

  Hello Jackey and thank you for your feedback. We'd like to resolve any issues you maybe having. Please email us at [email protected] or call us at 1-800-839-1154. Thank you for being a Member of TDECU, Your Credit Union.

• K

  Kim Moore
  4

  Great local bank with super helpful staff. At times, the line can be too long of a wait. Since we live so close, when that happens, we just leave & come back later. I'll never bank with a "larger" bank as customer service comes 1st here!

• A

  Andrea nery
  1

  The costumer service its horrible, days and days nobody help me whit my application for a credit card . I need to drive 30 min to my close location because by phone takes forever . I will not recommend!!

  Response from the owner

  Hello and thank you for your feedback. We'd like to resolve any issues you are having a as our Members are our focus. Please call us at 1-800-839-1154 or email [email protected]. Thank you for being a TDECU Member.

• N

  Nick Norboge
  5

  I can't say enough good things about TDECU in the Heights. They are professional, friendly, and always helpful. You simply have that small town bank feel as soon as you walk in, and they must do a pretty good job of treating their employees well because the same people have been there as long as I can remember (this is not so with some of the other banks I've been a member with). With their new online options, TDECU in general really has done a great job of striking that delicate balance of offering all of the amenities of a big bank while keeping what's great about a Credit Union. I would highly recommend them to anyone, especially anyone looking to take advantage of their extremely low interest loan options.