TD Bank Gate Pkwy, Jacksonville

TD Bank Reviews

• K

  Kay Rodriguez
  5

  Starting to bank at TD has been one of the best decisions I’ve made to date. I’m grateful for how helpful and accommodating everyone who works here is, and I’ve honestly just found banking at TD Bank to be painless overall. I hope that my experience continues to reflect this ease and service, and as long as I don’t have to, I don’t see myself changing banks anytime soon. Hopefully ever. Thanks TD!

• J

  J Cove
  1

  35 minutes agoNEW I got a commercial loan through this bank that I was told would not touch my personal credit. Welp...today I got notification from my credit report that they put my commercial loan on my personal credit. I'm supposed to be buying a house....not good. I called customer support, after spending 30mins on the phone just trying to figure out where my account was as names, addresses, etc....couldn't be found....We finally got it together....but nobody could help me. So...I'm waiting on management to call me from customer service. While waiting I decide to go into the bank....the bank says "that's not our bank". I don't even know what that means as my paperwork says TD Bank on it, the credit report shows TD Bank, TD bank customer service finally found my info and confirmed it over the phone....so...maybe the branch itself is different from....I dunno. But the logos and everything is the same. So.....between the level of ignorance and incompetence in their banking and financing ability.....I'd highly suggest you don't use this bank for anything. Sincerely, The guy not able to buy his house now most likely.

• A

  Andrew Wong
  5

  I just moved in the area and started using this location. Why so many one star reviews? Some of those were not even written by TD customers. Come on. They are open on Sundays. Give them a break.

• S

  Shaun Dacanay
  5

  I'm shocked at all the bad reviews of this TD Bank. We've been TD Bank account holders for several years and this is one of the most beautiful locations we've been to and everyone I've worked with has been great. Right now, there's some construction on the sidewalks, but it's not a problem. On my first visit, upon entering I was greeted by someone at the front desk and she directed me to the tellers towards the far end. There were two tellers on duty dealing with drive-thru customers so I had to wait a few minutes. She was very pleasant and I was in and out within ten minutes. Second visit, no one at front desk but we spoke with a teller and she brought us to a banker who was very personable and took care of us. The only issue I have with TD Bank in Jax is there are only two locations, but it's not a big deal to us as we're never too far. We like TD because they've also protected us from fraudulent charges (sent me a text to verify and then stopped payment on subsequent charges) and credited back those amounts. Immediately after the fraudulent charges on my debit card, I went into the branch and they printed out a new debit card on the spot. No waiting for it in the mail. They've also allowed us to order newly minted bills in specific denominations. The only way we'll ever switch is if they close this branch down.

• C

  Christopher Oliver
  1

  Today's mission was to cash a check written to me by a TD Bank account holder. I walked into the branch this afternoon and there was a waiting period of about 15 minutes (there was no one ahead of me and one person at the window) before I could see the teller. I finally got called up...such a long wait. I presented the TD Bank check along with three forms of ID. I was then told that there would be a $10 "convenience" charge because I too was not a TD customer. I showed the teller that the check was from one of their customers and she nodded, accepting that as true, and then told me that it would $10. So long...

• N

  Nikita Kotecha
  1

  No Stars for this location ! Worst Experience ! Being a Canadian, we opened an account with this location. Tried to reach the branch to talk to a branch manager to access the account to in order to close it. My late husband opened the account, even after submitting all the documents thru my Canadian TD bank, numerous phone calls & emails to the branch. Always being told the manager is on conference call, never received a call back over one year now. :(

• M

  Marcus Washington
  1

  Worst bank ever. Not enough locations and literally zero atms. Do not bank here. The people inside are horrible too. Switching my business and personal acct this week.

• S

  S P
  1

  The worst location. Never pick up the phone and call back. Very not professional team.

• A

  Amanda Pagan
  1

  Signed up for a Checking Account to get the new bonus and it has been well past my 140 days required to get the bonus and no one can tell me why I haven't received it yet. I have called customer service several times and all they can tell me is that they can email the promotions team, but there has been no answer. I feel like I got a bait and switch to sign up for an account with no bonus. Would not do business with TD Bank in the future.

• J

  Justin Burns
  1

  This is by far the worst bank I have ever banked with. I recently opened a new account here. I made a deposit and it was immediately held for Fraud with no timetable for when it would be released. I called TD bank and was not able to get a definitive answer for the problem. I went to the local branch and was told EVERY deposit made for the first thirty days would be flagged for fraud. This is absolutely ridiculous and I will be closing this account IMMEDIATELY!