Sunmark Credit Union Mohegan Ave, Mohegan Lake

Sunmark Credit Union Reviews

• M

  Mary Colucci
  5

  Christopher Powers @ Sunmark handled my current financial needs. He was professional and personable. I felt confident that all would go smoothly under his guidance and am very pleased. I highly recommend using their services.

• G

  Genevieve Lovell
  1

  They don't inform you of forgiveness options. When I made a late payment, customer service should have been on the phone or generating one of their several marketing emails advising me of a one month forgiveness option. Karen in customer service just emails you with nothing but negative comments regarding your payment. Also, I constantly get locked out of my account and give up. I can't tell you how much time I've spent calling CS to fix the login feature they keep disabling on you. But Member Resolution are no help at all! Update: I did speak to customer service about this yesterday and was told I can no longer qualify for a loan because I just passed the 30 day window that would have allowed me to qualify for a missed payment option. Karen called me after the fact. So again, not helpful, but thanks for responding.

  Response from the owner

  Gen- Sorry to hear you feel information has not been passed along. Please call out team at 866-SUNMARK and they will be happy to answer any questions and review options if you feel late payemnts may become an issue during this challenging time. They can also answer your questions and offer support with any issues siging in to your account.

• A

  Amy Fox
  1

  On hold forever, no answer. I need to find a new solution. This credit union’s customer service is consistently terrible. After being on hold for a LONG time I opted to get a call back. No response. If they can’t handle the volume they shouldn’t be buying up smaller credit unions. So very disappointed. Update: finally got through. According to the rep there is no way to easily get through to them and branches no longer can help by telephone. I was told to go to a shared branch. When I looked up where to go there were 0 in my area. .

  Response from the owner

  Thank you for the review and we are sorry you had a poor experience when calling 866-SUNMARK. If you wish, please send an email to [email protected] with your contact information and we will be happy to discuss. In case it helps, when call volume is high, you can also reach us via online chat at http://www.sunmark.org. When chat is unavailable or after hours, another option is to fill out this form: https://www.sunmark.org/contact-us.

• I

  Irene Campbell
  1

  I am having a horrible experience trying to get the assistance I need. I have spent a lot of time trying to get my account number as I have left it in NY. I also asked for a statement which I have never received since Sunmark to over. Not a happy banker. How can I get a phone number?

  Response from the owner

  Irene- We're sorry you are having difficulty obtaining the information you need. You can contact Sunmark at 866-Sunmark (786-6275) or chat online now at http://www.sunmark.org. For faster sevice, always visit or website http://www.sunmark.org with any customer service questions so we can respond to your needs faster.

• K

  Kaitlyn Herwig
  1

  Terrible service, hidden fees and OUTRAGEOUS interest charges. Unhelpful staff trying to resolve a loan while insane interest piled up daily. Will be moving all of my assets and never using this bank again.

• C

  Carl D
  5

  Great little Bank, Very feel at home atmosphere where everyone knows your name. Shared credit union branch so see if it is a shared branch as it is with mine. Staff is awesome on dealing with any issurs you may have and tellers are incredibly professional and courteous and always a pleasure to deal with.

• m

  m gavagan
  5

  Very happy with service at Sunmark. Hudson River Financial meager appears to be a good move. Helen at Mohegan Lake made everything easy!

  Response from the owner

  Thank you for the review! Together, we can make your financial goals a fantastic reality. Good Vibes!

• A

  Amy Fox
  1

  Ever since changing to Sunmark, the service has been terrible - I've been trying for 3 days to get through by phone to get my new account number and still cannot get through. I cannot make an account for online banking without this information - I have no access to my account.

  Response from the owner

  Hi Amy- sorry to hear you are having difficulties contacting us at 866-SUNMARK. When call volume is high, you can reach us via online chat at http://www.sunmark.org. When chat is unavailable or after hours, fill out this simple form with a good contact number and a member of our team will be happy to contact you. Find the form here: https://www.sunmark.org/contact-us

• J

  Jeff Altorfer
  5

  The staff here, at this branch in Lake Mohegan, have been so helpful (above and beyond) and knowledgeable about their establishment it almost defies belief. This CU is nothing like any bank or CU I've ever done business with before. It's as though they actually like both their jobs AND their customers: I highly recommend them, to a person they seem "in it together" and not hierarchical: They just want to get things done, and done properly.

• K

  Kris Reichard
  1

  The people at location are great, Try and reach someone is another story terrible customer service. on hold for over 15min, not able to log into app Should have stayed the small town business going down hill.....

  Response from the owner

  Hi Kris, Thank you for the review. We know your time is important and we do offer the option to skip waiting on hold and receive a callback when it's your turn. Listen for the prompt when you call us at 866-SUNMARK for a callback. If you are having trouble with the app, feel free to call or chat with us at http://www.sunmark.org and we can walk through the process with you to find any issues that may be impacting your ability to connect. Also, it's important to make sure your app is up-to-date.