Suncoast Credit Union Pine Ridge Rd, Naples

Suncoast Credit Union Reviews

• M

  Micah Watson
  5

  Jennifer Sparr was a 10/10 helper with me and my situation. 10/10 customer service and she’s super nice and she’s a jack of all trades, she can do everything! She’s awesome!

  Response from the owner

  Thank you, Micah, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Jennifer may be recognized. Thank you for being our member!

• B

  Brandon Talbot
  1

  Went into bank with a court order to release funds of my father who passed away to me. I was not greeted by Cindy with any condolences just a stern and rude no. She provided no help and definitely did not want to help. She ignored the court order and turned me away. Jennifer was no help either. My attorney said they need to contact their legal team immediately and release the funds immediately because they are effectively violating a court order if they do not. I ended up leaving and my attorney will be dealing with it. Not a place I would put money in just based off the initial interaction with Cindy who has zero customer service skills. Put aside ignoring the court order, the way she carried herself was rude and offered no help. I was planning on putting 35k into an acct with them too but definitely will not be doing that and sticking with my current bank. You guys just lost a customer as I wanted a local branch and capital one doesn't have those but your rude employee is the reason I will never bank with you.

  Response from the owner

  Dear Brandon - Customer service is a top priority for us and we are truly sorry to hear that you did not experience the level of service that we strive to provide each person we serve. We would appreciate the opportunity to speak with you to learn more about your interactions with us. Please send us an email with your name and contact phone number to: [email protected]. Thank you.

• M

  Michael Hammer
  1

  Thank you for providing absolute atrocious behavior on a loan application. Now I have to provide all this run around when it was submitted threw the dealership. I’m done banking with Suncoast…. Thanks definitely went down hill the past couple years.

  Response from the owner

  Dear Michael - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We would appreciate the opportunity to speak with you to learn more about your experience. Please send us an email with your name and contact phone number to: [email protected]. Thank you.

• l

  lazaro escalante
  5

  i went to open an account and it all went smoothly if you need someone Eris is a really good person that helps.

  Response from the owner

  Thank you, Lazaro, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Eris may be recognized. Thank you for being our member!

• D

  David Kuy
  5

  Ben was very knowledgeable with helping out with my private party purchase.

  Response from the owner

  Thank you, David, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Ben may be recognized. Thank you for being our member!

• v

  virginia Florio
  5

  I wish to share my experience with your office and personnel on my visit on 9/1/2020. I was recommended by two close friends of mine to seek out a refinance on my car loan. I don’t know why I was very nervous comming in. I was greeted at the door by Michael Avila who, was very nice and directed me to Carolina Picariello. She greeted me and asked me how she could help. I told her I wished to refinance my car loan. She immediately explained that she would help me. By the end of our meeting I was not only relaxed I also felt I had made a friend. I was so impressed with her great professionalism and her ability to relax me throughout the procedure. Needless to say my first experience with your Bank left me totally impressed and I will pass this experience on to my other friends.

  Response from the owner

  Thank you, Virginia, for your 5-star review. We truly appreciate you taking the time to share your positive experience. Thank you for being our member!

• S

  Sarah Vough
  5

  Jennifer is the best! She was super patient with us and very helpful. She made the transition a breeze!

  Response from the owner

  Thank you, Sarah, for your 5-star rating and positive review! We have shared your comments with the appropriate department so that our team member Jennifer may be recognized. Thank you for being our member!

• K

  Kenneth James
  5

  I really love this branch, every Friday I come to deposit my check everybody is super nice. Also, Carolina always take good care of my finances and helped a lot building my credit up. It’s a pleasure doing business with Suncoast! Keep the good work!

  Response from the owner

  Dear Kenneth - Thank you so much for sharing your positive experience with us. We truly value feedback from our members. We have shared your comments with our team so that Carolina may be recognized. Thank you for being our member!

• J

  Jasson Toledo
  1

  The building looks amazing inside, it looks that there has been some money invested in this branch. There are no longer any tellers available but have a new system were there are 3 virtual tellers always available, unfortunately the things that they can do are very limited. I waited almost an hour for a cashiers check when there was only 1 person in front of me. Horrible experience, hopefully they can do something about it I won’t be coming to this specific branch.

  Response from the owner

  Dear Jasson, We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We value you as a member and would appreciate the opportunity to speak with you. Please send us an email to: [email protected] with your contact information so that we may learn more about your experience. Again, we truly apologize.

• A

  Ashley Glasson
  1

  It seems as if every time I try to refinance my car loan I am told that I should give it six more months due to my credit age. I have been building up my credit for two years now. I’m not very pleased banking with suncoast. I wouldn’t recommend. I suggest to keep looking around.

  Response from the owner

  Dear Ashley - We value you as a member and would appreciate the opportunity to speak with you to learn more about your interactions with us. Please send us an email with your contact information to: [email protected]. Thank you.