Suncoast Credit Union 28th St, St. Petersburg

Suncoast Credit Union Reviews

• E

  Eva Concepcion
  5

  I had a great experience at Suncoast Credit Union. Felipe helped me open an account. He was very respectful and helpful. I trust Suncoast and I will recommended it to everyone.

  Response from the owner

  Thank you, Eva, for your 5-star review and for taking the time to share your positive experience with us. We truly appreciate it!

• K

  Kaitlynn Elrod
  5

  Felipe Vargas was amazing assisting me with my auto loan!! Would give 10 stars if could. Thank you Felipe and all of sun coast credit union!!

  Response from the owner

  Thank you, Kaitlynn, for your 5-star review and for sharing your positive experience with us. We have shared your feedback with the appropriate department so that our team member Felipe may be recognized. Thank you for being our member!

• H

  Harry Noll
  4

  I alway thought credit unions are better than banks.

  Response from the owner

  Thank you, Harry for your positive. We truly appreciate it!

• L

  Larry Watts
  5

  Irina Flores is a wonderful asset, don’t let her go!

  Response from the owner

  Thank you, Larry, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Irina may be recognized. Thank you for being our member!

• C

  Cody M
  1

  Customer service is horrible, went in twice to open new commercial check/savings the gentleman was horrible both time I went in there was new requirements to have with me, but yet when I was in a week or so prior the documents were not requested to have bet yet have always been a requirement to open a account at this bank.. every time it’s a new story. Just a straight out waste of time. This has been the worst bank I have tried to open a account with.. never getting my money.. This branch is lucky I have to give Atleast a 1 start to leave a review, because honestly they are not even worth the star.

  Response from the owner

  Dear Cody - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please send us an email to: [email protected] with your contact information. A member of our team will reach out to you to learn more. Thank you.

• b

  bill
  5

  Tyler was very knowledgeable and a great listener

  Response from the owner

  Thank you, Bill, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Tyler may be recognized. Thank you for being our member!

• J

  Joan Clendenin
  5

  This is a wonderful place to do your banking! Sofia H. helped me open a business account. She worked with me through the entire process! I couldn't recommend this place more!

  Response from the owner

  Thank you, Marisol, for your 5-star review and for sharing your positive experience with us. We truly appreciate it!

• j

  jade fleitz
  5

  I dealt with a sweetheart named Rachael. She walked me through the application process for a car loan with ease. Answered questions I didn't even have to ask and took great care of my needs! So nice to be connected with people rather than an automated voice. Thank you for the wonderful experience Rachael!! =]

• T

  Tahesha
  1

  Had the worst experience. Went to get a new debit card and there was only one person in front of me. Waited for an hour while the rep sat and talked about how she meets guys, their dates and showing pictures on her phone? Then when asked if there was someone else to help me and call her out on her mess she gets an attitude talking about either you can wait or leave! Will not be going back there and considering changing banks just too much when people are rude and disrespectful. Don't waste your time going there.

  Response from the owner

  Dear Tee T, We truly apologize about this experience. Customer service is a top priority for us and we are sorry to hear that you did not experience the level of service that we strive to provide our members. Can you please send us an email to [email protected] with your name and contact information? We value your opinion and thank you for bringing this to our attention. Again, we are truly sorry.

• J

  Jamie Cavanaugh
  3

  I'm disappointed that Suncoast CU is moving toward an extremely impersonal approach. I thought the mission of Credit Unions was to build relationships and offer personalized services for earning dividends, saving money and time, and having financial peace of mind. Now, patrons have to wait in a less than ample waiting space for one automated teller station where you see a different person on the screen each time. This teller station is also limited in services, so often when you're through using it, you must then check in on another kiosk to see someone else in the branch. For instance today I had a cash deposit and then needed a money order. The individuals in the branch couldn't take the cash so I had to wait for the automated teller while carrying my baby in a car seat and waiting alongside other patrons. After accomplishing the deposit when it was my turn, I then had to sign in to see someone else to get a money order. This process is not member friendly or member focused, which is what Credit Unions pride themselves on. I think Suncoast has gone wrong here.

  Response from the owner

  Dear Jamie, Thank you for sharing your experience. We value your feedback and would appreciate the opportunity to speak with you. Please send us an email to: [email protected] with your contact information so that we may learn more. Thank you.