Suncoast Credit Union Manatee Ave W, Bradenton

Suncoast Credit Union Reviews

• P

  Pamela Snoble Donushi
  5

  I called the customer service number on a Monday morning at 7am. I had issues with my debit & credit card. Jade was the best! She put my mind at ease & helped me with all my problems. This is the best banking institution in person, online or on the phone.

  Response from the owner

  Thank you, Pamela, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Jade may be recognized. Thank you for being our member!

• J

  John Manos
  3

  I opened a business account with this bank and am very unhappy. They put a 9-business day hold on every check you deposit for the first 30 days after you open your account! It's pretty hard to believe this bank can't figure out if a check is good from a local bank for this long. To make matters even worse, I was told only the first check was held for 9 business days which wasn't even correct. I feel that people should know about this before considering banking here. This rule really impedes your ability to conduct business after you join.

  Response from the owner

  Dear John - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We value you as a member and would appreciate the opportunity to speak with you to learn more about your experience. Please send us an email with your full name and contact phone number to: [email protected]. Thank you.

• A

  Adam Greene
  5

  Little bit of a wait but great working with Mark to finalize a new business account. Great friendly service.

  Response from the owner

  Thank you, Adam, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Mark may be recognized. Thank you for being our member!

• L

  Leisha Krueger
  5

  We moved from Oregon to Florida this last June and we chose Suncoast Credit Union as our local bank. We could not be happier! Since joining this Credit Union, we have had many small and large interactions, and always received stellar service. While the staff at this location show personal concern, they are also fast and efficient. Latisha has helped us multiple times, and each time she has blown us away. She is professional, efficient, competent and kind. Like the other staff at this location, she always feel like she cares personally about us and our business. This kind of service will keep us as loyal customers.

  Response from the owner

  Thank you, Leisha, for your 5-star rating and taking the time to share your positive experience with us! We truly value you as our member.

• W

  Winston Tilley
  5

  Mark was great in helping set up a business account. Highly recommend!

  Response from the owner

  Thank you, Winston, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Mark may be recognized. Thank you for being our member!

• T

  Thomas Scharold
  1

  We tried since 3 days to transfer an IRA CD to this place. Our Bank, where the CD will be coming from, was very helpful. However the personal from Suncoast CU will just not produce the correct document for the transfer. They do not understand the difference between a Transfer and a Rollover!

  Response from the owner

  Dear Thomas - We set a high standard for ourselves and are sorry to hear that standard was not met in your interactions with us. We would appreciate the opportunity to speak with you to learn more about your experience. Please send us an email with your name and contact phone number to: [email protected]. Thank you.

• J

  John Zeimet
  5

  After retiring and moving to Florida, I wanted to find a bank or credit union to open an account with. One thing led to another and I am now with Suncoast Credit Union and couldn't be happier! Different employees via their branch, phone service and mobile app have been very helpful and courteous. Thank you Suncoast for excellent customer service !

  Response from the owner

  Dear John - Welcome to the Suncoast family! Thank you so much for sharing your positive experience with us. We truly value feedback from our members.

• J

  John Williams
  5

  Mark was great, this branch is always great, and accommodating

  Response from the owner

  Thank you, John, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Mark may be recognized. Thank you for being our member!

• M

  Matt Velázquez
  1

  Went in to open a new account for my teen, waited 50+ minutes before an employee came out to a full waiting room to say they're short staffed and will be with us soon. I refused to wait any longer and walked out. I'll take my business elsewhere.

  Response from the owner

  Dear Matt - Customer service is a top priority for us and we are sorry to hear that you did not experience the level of service that we strive to provide our members. We would like to learn more about your interactions with us. Please send us an email with your contact information to: [email protected]. Thank you.

• C

  Chris Panagiotakis
  2

  Really disappointed with this branch. Long waits every time. I drive to the 57th ave branch now where i can walk in and out instead of waiting half hour to be told that the card machine is broke and that i was left waiting for nothing only to return the next day to find 5 people waiting on the list the first one had been waiting for a half hour! I decided to wait and after a half hour the people in front still hadnt been helped! They waited over an hour easy! Tired of waiting myself i drove to the 57th ave branch where i was in and out in less then 15 mintues.