STCU: Moran Prairie Branch S Hailee Ln, Spokane

STCU: Moran Prairie Branch Reviews

• L

  Low Lumens
  5

  I was lucky to have Cheyenne help me at this branch. She’s not usually here but i hope she’s there more often. She was very professional and explained everything in detail! Even listened to me and made me feel like I was part of the STCU family. I’m not the easiest guy to talk to either!! She is a Very Nice Person to deal with and made joining STCU Fast and Easy!!

  Response from the owner

  Hi there, thanks so much for leaving a review. We'll be sure to pass the kudos along to Cheyenne's manager. We're so happy to hear you joined the STCU family!

• A

  Andy C
  1

  Overall, the service is poor. They are great to deal with when getting a loan. The problem is the everyday things. Regularly broken or dirty ATM (spit, drinks, etc.) Contacting customer service by phone is at least 15 minutes Unable to perform simple transactions (My Moran Prairie branch can’t put my Stimulus Card in my account.) The competing Numerica Branch up here did it no problem. Ongoing problems with website where you are sometimes unable to pay bills Instead of addressing these issues employees say if you don’t like to leave. Guess that is the best advice, I will take my loans and savings too. We also bank at Numerica and at this point professionally there is no comparison. FYI - The response from STCU is just for show. I have responded to the comment below and NOBODY returns calls or emails.

  Response from the owner

  Hi Andy - We're sorry to hear about your frustrations. We'd like to learn more about everything, and get in touch with you. Can you please send an email to [email protected]? Thank you!

• A

  Ali Resai
  1

  Never want to go here or recommend anyone to go. went to talk with someone about morgage loan and she said the lender is here but she dont have time to meet anyone rightnow and i said does she have time to answer couple questions she emailed her and she respond she got no time. I been to other credit unions there lender were not even in office but talked with me in his office with phone and answer me all questions I had but STCU lenders had no time to talk lol shame..

  Response from the owner

  Oh no Ali! We are so sorry that you had this experience and we will follow up with the team managers right away. Thank you for letting us know. In the meantime, if you have any questions that haven't been answered or would like to make an appointment with our real estate team to talk in person, please email us at [email protected] and we will follow up.

• F

  Freedom4All
  1

  Edit: Still waiting in queue on hold Nice staff but HORRIBLE phone service. If you call, expect to wait, and wait and wait some more. The IRS answers phones faster.

  Response from the owner

  Oh no! We're sorry to hear about that Ryan. We'd love to try to help. If you email us with your contact info at [email protected] we can put someone in touch with you!

• T

  Taylor Warila
  5

  Always fast, pleasant, friendly service from the tellers! They remember your name and preferences and make everything that much quicker and easier! Very nice!

  Response from the owner

  Thank you so much, Taylor! We appreciate you taking the time to leave this review.

• M

  Mike Bolle
  5

  I love credit unions! Great customer service!

  Response from the owner

  Thank you so much, Mike! We love that you are one of our members!

• К

  Константин Мажан
  5

  I am always very quality and quickly serve here!

  Response from the owner

  Thank you so much, Константин!