STCU: South Branch E 29th Ave, Spokane

STCU: South Branch Reviews

• s

  skulcracka
  1

  Just went to deposit cash at the atm this is at 6am, it took my money then wouldn't give me my card back for "security reasons" bruh my tank was on e thanks stcu, great service you offer can't wait to use it again. I'll edit when I see results and no I won't email you

  Response from the owner

  Hi there! We’re sorry to hear about your experience at our ATM this morning. Your best bet is to give us a call if it was an STCU debit card, or call the institution that your debit card was issued from if it’s not an STCU card. We’d be happy to have someone reach out, as well, but we’d need you to email us your contact information. If you want to go that route, feel free to send an email to [email protected].

• s

  seth lind
  1

  ATM ate a bunch of cash. The people were no help and even made me feel like it was somehow my fault??? Ended up they just 'lost' over a hundred dollars. Thanks a bunch STCU!

  Response from the owner

  Hey Seth, we're sorry to hear about this and would like to look into it a bit more. Would you mind sending us an email with details to [email protected]? Thank you!

• T

  Thor Boutelle
  5

  This is the best bank I've ever been with. Honestly, evey time there's an issue or fraudulent charge, the matter is resolved extremely fast. I am surprised how much I like banking with you. Never thought I'd write a review for a credit union but here I am. Thank you

  Response from the owner

  Thanks for your review Thor! We appreciate you.

• D

  Dag Darwin
  5

  Where do I begin...I am in the process of closing 2 business accounts, three personal accounts, and transferring our merchant services deposit account from CHASE to this branch at STCU. Everybody I have come in contact with at STCU has been wonderful...Friendly, professional, efficient and completely helpful. Ease of use is fantastic. Online banking? So much easier than Chase. Customer service phone number? STCU reps actually like their jobs! I left CHASE after 30 years at the Manito branch because literally every aspect of doing business with them became a hassle. Of course I've not completely finished the transfer of our accounts due to CHASE red tape and horrible customer service, but once I'm done with them, we will be golden. I'd like to thank Aunna Godfrey at the Manito STCU for making this transition so easy.

  Response from the owner

  Oh wow, Dag! You’re making us blush. We will be sure that Aunna and the branch gets your kudos, and THANK YOU for taking the time to leave this review! We are so looking forward to having you as a member for a long time into the future.

• j

  jungandi100%me
  5

  these people are not, perfect, nor then can be their enterprise , but i assure you they try.... i concluded my last business with them... quite satisfied .. and oh, i hope they were too... because i sometimes get a bit cranky..

  Response from the owner

  Hi there, thank you for your review! We’re sorry about the wait times, we get it, waiting is never fun. We’ve been experiencing high call volumes in our contact center. Were you able to get the assistance you needed? You’re welcome to email [email protected] with your info and we can put a team member in touch with you.

• S

  Smoke Argos
  1

  It's frustrating when you're locked out of your account an you have to call 20 times not a joke and being on hold for a collected amount of time of 2 hours completely insanse

  Response from the owner

  We're sorry to hear that you were locked out of your account and experienced long wait times. That can definitely be frustrating! If wait times are longer than expected, we recommend using the callback feature where we hold your spot in line and give you a call when it's your turn. You can also reach us on Live Chat at stcu.org/contact.

• a

  andrew maher
  5

  I have been coming here for years and hey are the best in the Business! Always friendly always professional! Eli, Cheyenne and the rest of the staff are always there to help.!

  Response from the owner

  Thank you so much, Andrew! We will be sure the team gets your kudos!

• B

  Brandon Harris
  5

  Really good service! We enjoy banking here. Good customer service 😎

  Response from the owner

  Thanks Brandon, we appreciate it!

• K

  Kimberlei Goodnow Taylor
  4

  Extremely busy location! Patience was rewarded by professional and courteous assistance provided by representative...wish I had taken her card.

• T

  Thomas Sanderson
  5

  Always nice, personable, helpful....I'm so glad I switched from the big bank to you guys

  Response from the owner

  Thank you so much, Thomas! We're glad you've become one of our member-owners, too.