Numerica Credit Union - South Hill Branch E 29th Ave, Spokane

Numerica Credit Union - South Hill Branch Reviews

• A

  Angela Miller
  2

  NEVER get a personal, auto or home loan through them. Unless you want the process to take 4 months that is! We went through the process of getting a HELOC, got approved right away (our credit is very good by the way) and then week after week the loan was never funded and we waited months. No one contacted us, or returned our calls when we inquired about what was taking so long. Terrible customer service on the lending side of this credit union.

  Response from the owner

  Hi Angela, our goal is to have quick and efficient service for our members, and it sounds like that didn’t happen here. We’re so sorry for the lack of communication, and we’ve passed along your feedback to our team. Thank you for letting us know!

• D

  David Graves
  1

  How can a financial institution think it's ok to block a members card with the only access to one's funds! After standing in line in grocery store to get food for my family, Numerica thinks it's ok to randomly block my card despite there being no hint of fraud. The fraud is blocking cards without notifying members! This should be a crime during times like this! Then... all your customer support couldn't answer my questions or provide an explanation why it was blocked, nor why I wasn't notified.

• k

  kym
  5

  Everytime I need to actually go to the bank the employees here are always friendly helpful and professional. I tell everyone I know they really should consider joining this credit union say goodbye to the less than personal bigger banks. It is a difference you'll notice and appreciate

  Response from the owner

  Thanks, kym! We strive to go above and beyond for our members and community.

• H

  Hailey Heath
  5

  I have always had a lot of luck with Numerica and my experience today at the south hill branch was no exception. I went in and met with Shalise about an issue I was having with my account and she was so kind and helpful. This trip in was quick and easy and I left very relieved and grateful. I would recommend Numerica and this this branch in particular to anyone!

• J

  Jonathan Collins
  1

  DECEPTIVE PRACTICES – Numerica Credit Union issued a vehicle loan with a life insurance policy for my mother and step dad. My step dad passed, and the loan agent (Trevor) that initiated loan with us a year and half ago assisted with filing the death certificate. Trevor later called the house and let us know he just learned that the policy would only cover 25% of the loan value because he was over 70. My step dad was over 70 when Trevor sold him the policy and did not explain that to him, I was there. Trevor very plainly explained multiple times that if either of them died that the loan would be paid in full. At my request his branch manager (John - U-City Branch) called me. He made excuses and kept repeating that he stood behind his employee and knew that he would have fully reviewed the policy with us. I felt that I was not getting any help in resolving the issue so I asked John for the name of his Boss. He literally laughed at me and told me he stands behind his employee. I feel like Trevor was deceptive in selling them an insurance product that did not offer the protections he promised, he did not go over the terms of the policy or he would have known before this afternoon that the policy did not provide full coverage at his age. At a minimum these are deceptive practices.

  Response from the owner

  Hi Jonathan: Thank you for bringing this to our attention. We are very sorry to hear about your step dad’s passing, and can understand how this situation adds stress during such a difficult time. Our AVP of Retail Experience, Anthony Moore, will be reaching out to your mom today to discuss options for the account.

• A

  Alejandra Morfin
  5

  Switched to Numerica almost a two years ago now and it’s alwayw such a quick and easy experience with this branch! I highly recommend them.

  Response from the owner

  Hi Alejandra, we are so happy to hear you're having a great experience! Our South Hill branch team is so awesome. Thanks for being a member!

• o

  o j
  5

  Very helpful and professional specially Karin Selland this is the best Numerica branch in spokane thank you Karin thank you Numerica

• D

  Don H
  5

  Great interest rates. The staff is helpful and friendly.

  Response from the owner

  Thanks for placing a review and thank you for your membership!

• M

  Mark Mace
  5

  Great serving engaging employees all-round nice atmosphere

• D

  Dave Platt
  5

  Without doubt the best credit union in Spokane!!