Sound Credit Union Se Kent-kangley Rd, Kent

Sound Credit Union Reviews

• T

  Tee Tuiolemotu
  5

  Luchia M. I'm very grateful for her helping me out,not only me but also my family needs, she's very helpful,beautiful lady, positive attitude, THB I low-key cried walking outta there knowing my family fenna be well taken cared off. She's did an awesome job, plus her smile 😃 😊 made my day. Godbless you, I'm deeply grateful for her help

  Response from the owner

  Thank you for sharing your experience! We appreciate you and your membership.

• M

  Mike Williams
  1

  The sheer level of incompetence the tellers which work here have is appalling. Do not use this location or even this bank for that matter if you can avoid it. Absolutely THE worst bank I've ever done business with. Mostly due to the employees.

  Response from the owner

  We are disappointed to learn about your experience. We'd like to learn more about what happened. Please send your contact information to [email protected] and a member of our management team will contact you.

• K

  Katt Porter
  5

  This branch is the only branch I visit since I live in Kent and I must say that in all the years I've been banking this one is one of the best banks I've been a member of. They are friendly, very efficient and very fast at handling any issues you might have. I recommend anyone to bank here. Thanks Sound Credit Union for making life for me just that much easier.

  Response from the owner

  Thank you for letting us know about your great experience. We value your membership and look forward to serving you again!

• j

  jesse riel
  5

  By far the best financial institution in the state. If your going to judge them based on one employee’s bad decisions making then that’s on you not sound credit union. Go bank some were else and keep your negative remarks to yourself.

  Response from the owner

  Thank you for letting us know about your great experience. We value your membership and look forward to serving you again.

• S

  Sith S.
  5

  We have always been a member of another federal credit union bank since 2005 so it would take a lot for us to change but Sound Credit made it happened. We first got a used truck loan 2 years ago from a used dealership and Sound had the best rate so we went with them. We needed another loan so we figure lets go to sound personally and see what they were all about. Kent branch was the closes to us so we decided to come here. We didn't pay too much attention to the reviews as we wanted to experience it ourselves. First visit and we were greeted by Ms Jaclyn Rose, we were blown away with the service she gave us! Very soft spoken, knew everything there is to know, answered every questions we had for her and was so very kind. She was somebody that when you first meet and after talking to her you know she can be trusted. We decided to take out a second loan because of Jaclyn with no hesitation. I wont go into details but we had an incident with this loan which was not Jaclyn's or this Kent branch fault, but because she went out of her way to finish this loan she saved Sound Credit from losing a loan and a member. Jaclyn is a float so she travels from branch to branch but because we love her service so much and in a way she's become someone we can really trust, we don't mind following her to wherever she's at. This Kent branch has become our main branch though and we often stop by when Jaclyn's not here and everybody is so nice and kind here. Even know us by name so we are very comfortable and feel right at home when we do decide to drop by to make payments. 3 loans later and just closed on our 4th loan last week with Ms Jaclyn Rose of course, we decided to open a checking account and moved bank. Thank you Jaclyn, thank you Kent branch and thank you Sound Credit for helping us settle down in Washington. I know this is a long review but we had to tell our story because the service they gave us was excellent. If we could give this review more then 5 stars we would!

  Response from the owner

  Thank you for this heartwarming review! We're so glad you've taken the time to share your experience with the Kent Branch team and Jaclyn. We think she's pretty great, too. Your kind words have been shared with the branch and management.

• D

  Daniel Bourke
  5

  Pretty straight forward place. Never had issues here, but on the flip side, I hardly have reason to enter since i just use the ATM. Most of the employees I met seem nice, and are pretty straight forward about their work. I don't know why there are so many rude reviews. Some coming from people who never event entered the place. Seems hard to make a fair review unless you go there first.

  Response from the owner

  Hello, thanks for the great review. We're with you — we'd love for folks to come in and meet manager Nicole and get to know us before they leave reviews. Thanks again for the kind thoughts — we've shared them with management.

• T

  Tina
  5

  I've never had a problem with sound credit. A thousand times better then any bank. The Kent location is where I tend to go and they have always been helpful and friendly. I have recommended them to many of my friends.

  Response from the owner

  Thank you for letting us know about your excellent experience! We look forward to continuing to working with you!

• N

  Nikki Batchelder
  4

  Most all of employees are very friendly and happy to help. All except one of my encounters going into this credit union have been a 5 star review. Tellers always have a smile on their face, ask you about your day and actually seem to listen to your response. Very quick don't ever have to wait to long in line.

  Response from the owner

  Thanks for your review!

• C

  Carl Shaw
  1

  Don’t waste your time with this company! It’s absolutely ridiculous when they randomly lose information on accounts, have zero customer support and you have to wait and hope that they work out their problems so you can access your own money!!! Look elsewhere, save yourself time and headache

  Response from the owner

  We are disappointed to hear about your experience. We’d like to learn more. Please send us your contact details to [email protected] and we will have a member of our team reach out to you.

• J

  Joya Munoz
  5

  Have direct deposit there I enjoy their services plus I get paid early instead of waiting Friday which takes longer n is WA Branch. Awesome 😎😂😘😋