Shults Ford of Harmarville Gulf Lab Rd, Pittsburgh

Shults Ford of Harmarville Reviews

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  Grant Peters
  1

  Service couldn't fix a E Brake code so they disconnect my battery and tell me it's fixed. Then they couldn't inspect the vehicle as requested in the initial visit due to this. They try to blame my lift kit as to the reason but it's because of the battery. Congrats it took you 1 week to disconnect a battery. I drove a used lifted Chevy with a fresh inspection sticker from you guys that you were so happy to sell!! Thanks for losing my faith in SHULTS. This 2nd Shults vehicle and can't wait to get rid of you.

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  Russ Long
  5

  Jim A and Dan have been nothing but great with me. Everyone there has been pleasant. Jim knew I was going through a difficult time in my life and he was able to help me find vehicle. Dan was able to help me get approved. They showed me respect and helped me as if I was buying a $60k vehicle. I will purchase my future vehicles from here.

  Response from the owner

  Justin, we are thrilled to hear that you are happy with your experience at our store! Thank you for choosing Shults Ford!

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  Jason Jaskey
  1

  Getting a lot of work done to my truck soon... ***RESPONSE TO OWNER*** Brought truck in for service and body work. Service dept did an OK job, but didn't include old parts as requested and somehow managed to break the seat belt during the course of the repairs. I didn't discover that it wouldn't retract until I got home, so now I have to drop it off AGAIN so they can fix what they broke. Now for the body shop...the body shop computers were down, and it was hard to get them to return phone calls. Eventually they did, but it was just a giant cluster*. I succumbed to having the body shop order the part, forcing me to return AGAIN to have it installed. Communication within the departments is very bad. To sum up; when the seat belt is fixed and the body shop completes repairs, I'm done with Shults and will be going elsewhere. For a first-time (and last time) customer, they left me unimpressed with how they handle their service operations. Side note: when I arrived to pick vehicle up, there was a customer in front of me complaining to a service rep about her service experience and things done not to her satisfaction. As I stood and listened, I wasn't the least bit surprised in what she was saying after going through my ordeal.

  Response from the owner

  Jason, that is always unfortunate news to get. While we know spending your hard earned money maintaining your vehicle is never fun, we strive to make it as easy and painless as possible. Is there anything we can or could have done to provide you with a 5 star experience? Please let us know, we would love to hear from you more!

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  George Murphy
  5

  Purchased a couple vehicles from Shults Ford this month. My Salesman Derick did a great job. Derick, and his team did EXACTLY what they said they would. Sounds simple, but honestly my experience is many struggle to meet this standard, and I appreciate that everyone at Shults DID! Quick and easy transactions. I will reach out to Derick and Shults Ford will get my call next time i need another Ford. YEEEEEEEEEHAW! (Have to visit them to understand the yeehaw!) Thanks again, G

  Response from the owner

  Thank you for the excellent review! We are thrilled to see that you are happy with your experience at our store!

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  Kristie Dupree
  5

  Sales department was great! We were treated awesome by everyone there. Even though there were hurdles to go through to get us the vehicle we wanted they made it happen. Went out of their way to make us happy and had us driving that same day in a loaner vehicle that was very very nice. Car was ready when they said. So far so good!

  Response from the owner

  Kirisuto, thank you so much for taking the time to review your sales experience at Shults Ford Harmarville! We're incredibly happy to hear of your satisfaction with our dealership's dedication to getting you into the perfect vehicle. Please come and see us again.

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  William Goodman
  5

  I could not be more pleased with the recent purchase of my 2018 Ford Escape at Shults Ford in Harmarville. The entire staff treated me with dignity and respect and were very eager to win my business but were not “pushy” with the sale. The sales associate that I dealt with, Mr. Derrick McDonald was very professional and and put together the best deal for my trade. After the sale he got me acquainted with the car and made sure that I understood all of the features before “sending me off into the world” with it. I highly recommend Shults Ford to anyone that is in the market for a new or pre-owned vehicle.

  Response from the owner

  William, we are so glad you are pleased with your 2018 Ford Escape. We are happy that Derrick was able to provide you with a professional experience. Thank you for the recommendation and 5-star rating!

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  Joshua Ward
  5

  I really cant say enough about my experience with Shultz. Obviously I got a good deal on a ford certified pre owned and a factory warranty. But the best thing is the service department. Night and day difference between dealer maintenance I had to deal with in the past. Size and professionalism matter. This place has resources and a huge team. JR and his team in the service department are super friendly and they go the extra mile just to be nice. I'll never go anywhere else for a Ford. Schedule ur service early in the morning on a week day and you will be out super fast and cheap.

  Response from the owner

  Joshua, thank you for the 5 star rating! We are thrilled to see that you are happy with your experience at our store! YEEHAW!

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  George Starrett
  1

  Bad service. Bought the car here was promised no appointment needed for oil changes - website says the same. Try showing up without an appointment (or better yet, DON'T). Waste of time. Lesson learned. Hard pass.

  Response from the owner

  George, we are sorry to hear about your experience. We would like to speak with you further and ask that you reach out to our Customer Relations Manager, Kelly Jacquel, at [email protected] (412) 828-2300 ext. 2817. Thank you.

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  Morgan Stansfield
  1

  Came in to look at a specific vehicle I saw on their website. Sales representative Robbie explained the vehicle was located at a different location and then offered to show us the same vehicle just in a different color. After waiting for it to be brought out front, he then comes back to explain he lent it out to another customer. From the moment we walked in the door he was very pushy for a lease regardless of our feelings on the matter. Without even as much as a test drive he ran our credit for a hard inquiry and left it at that. I waited two days without still not hearing from anyone and called the dealership myself. Robbie proceeded to tell me his manager was still working on it and he would go check with him and call me right back. It’s been 5 days since we initially came in and still haven’t heard anything. This is definitely not the dealership for us. Extremely poor customer service.

  Response from the owner

  Morgan, we are very sorry to hear that you feel you did not have a pleasurable experience at our store! The people who walk through our doors are our #1 priority, so this is not the way we do business. We would like to speak with you further and ask that you reach out to General Manager, Bobby Long, at (412) 828-2300. Thank you

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  Kathy Surra
  3

  My husband bought his Ford F 250 with an extended warranty from Shults Ford Harmarville almost 2 years ago. It was stolen in July 2019 and recovered in September 2019. We had it towed to Shultz Ford Harmarville and it’s been there ever since . Over 5 months!!They can’t find the part (Which wasn’t initially Shults fault) because Ford said they can’t find it. They make F 250’s all the time and they can’t find a part for my husband’s truck? It doesn’t sound right to me. Then Ford said Shults was going to find the part from a secondary vendor and then we find out they still haven’t found one! The reason I am rating Shultz a 3 is because Ford headquarters asked Shultz to give my husband a loaner truck and they said they didn’t have any. They haven’t had a loaner in 5 months? They boast in their ads that they have the largest truck inventory around and yet they can’t give my husband a loaner truck? He even bought the extended warranty from them and they still won’t give him a loaner. It has been very stressful for my husband because he needs a truck to do his job. I was looking for a car back in December. I went to Shultz and was interested in a SUV there and I was told that they do have problems getting parts for repairs. I can’t be without a car for months waiting for a part. Especially when I know that Shults doesn’t give loaners even when you buy extended warranties. I bought a Nissan!