Service Department - Wilsonville Honda Sw Parkway Ave, Wilsonville

Service Department - Wilsonville Honda Reviews

• C

  Chris Bruetsch
  5

  First time using Wilsonville Honda and with great service I received I will be coming back many times over.

  Response from the owner

  Dear Chris, We are glad you had a great experience with us! Please do not hesitate to reach out if you need anything and we look forward to serving you soon!

• G

  Gavin Agullana
  5

  My experience here was significantly better than my experience at Honda of Salem. I was there and home in an hour and 45 minutes. Just over half the time it took for just the oil change time at Honda of Salem. Overall they were a professional and quick bunch that knows how to manage their time. Not to mention I was helped within 10 minutes of showing up and they had friendly interactions with me and other guests. I would highly recommend this dealership for maintenance on your Honda. I have nothing bad to say about my experience here.

• A

  Asmah Khalifa
  5

  I had a pleasurable experience. I felt at ease choosing what I wanted and never pressured. Geri was the best. She met all my needs. Thank you Wilsonville Honda.

• k

  kathy oakvik
  5

  Only took 1/2 hour for oil change. Super fast!! And on a Friday afternoon. Everyone is so professional and nice!! Great place.

• K

  Kathy Hardman
  5

  We always get great service at Parker Johnstone's Wilsonville Honda. Our most recent appointment for an oil change & to check a tire was no exception. The staff is always friendly & the service is excellent. They really care about their customers!

• b

  bruce weintraub
  4

  they do a good job, but not the best prices for some services. Service writers are friendly...especially Jeanette. Also a good idea to check your records to make sure their files are up to date and all services you have done over time.

• D

  Debbie Willis
  5

  They looked at my Honda and couldn't find anything wrong. But for some reason it is running perfect. They didn't over charge me, which some places would.

• R

  R J
  1

  I recently used this place for 2018 Odyssey recall. They allowed me a loaner but check engine light popped up when I got home. Also they said that the gas tank is full and the indicator looks like it is full. However, when I returned the loaner, I filled it up and figured out that it was not full tank since it took 4 gallons. I only drove the loaner back to my house and bring it back, which is only 17 miles round trip. That's not only complaints. My Odyssey has an issue with gas talk cover. It popped up a bit even in a close position. I found it during this Thanksgiving season since my friend actually pointed it out, who also owns 2018 Odyssey. I told them that this needs to be fixed and the service advisor told me that it is done. However, it isn't. He asked me to bring back the car and I did. He brought the mechanic first. The mechanic said that he couldn't adjust it since there is no mechanism to do it. Well, this advisor just told me that they adjusted it. After that, he looked at it again and it doesn't have any issue in his eye. I asked him to went over all Odyssey that they have in their hands and , obviously, mine is not right. Now, he admitted that mine doesn't look right but, this is what he said, every car is slightly different. Wow. Car manufacturer's job is to minimize that difference. So, I asked him what is the design spec of the gas cover gap for Honda's design. This is hilarious. He said that there is no design spec for the gas cover. What?!? I'm not a mechanical engineer but as an electrical engineer, I at least know that every hinge needs a spec for the gap. Ok. At the end, he told me that their service manager will contact me. I believe that you already know the answer. No. No one contacted me except the stupid customer satisfaction survey message. You know my response. I responded the survey with some details but do you think that they contacted me back? No. Above two are only two major disappointments with them but there are more. If I were you, I'll avoid this dealer and even the brand Honda. Check the consumer report for recent Honda vehicle. You will figure it out. For any car service, you at least want to trust the shop's integrity and honesty since you don't really know the result of the job right away. If they just say that the job is done, it is done. Based on my experience, I can't trust them. Decision is up to you. Now, I'm wondering that they will react this post or not.

  Response from the owner

  Hello Kyu, I understand that you had problems from your selling dealer, and we tried address your concerns while you here. I am sorry that you feel like we couldn't take care of your needs. Please contact me so that we may discuss this issue further. Thank you - Jose Moreno / Service Manager of Wilsonville Honda

• D

  Dana Patelzick
  5

  Replace brakes on auto. Before this brakes were grabby and made the car not fun to drive. After the brakes were smooth and concise. The cost was reasonable. Definitely go there for service work.

• W

  Whitney Campbell
  5

  They always give me a great price and I trust there service. Been in for a few checks since we bought our car and we are never disappointed.